Pride Home Warranty Review

By: House Method | Affiliate Disclosure

Pride Home Warranty offers three plans: Major Systems, Premium Platinum, and Platinum Plus—these plans are competitively priced with some of the lowest rates we’ve seen. In learning the home warranty industry inside and out, House Method compiled Pride Home Warranty reviews into one comprehensive guide. Our review outlines Pride’s plans, coverage, and costs as well as details about the company and a comparison of Pride Home Warranty against the other best home warranty companies. Read on to learn more about Pride Home Warranty or call now to get a free, personalized quote. Data and ratings accurate as of September 2019

Lowest service fees

With coverage caps up to $3,000 and a low service fee, Pride Home Warranty offers a competitively priced home warranty plan with an awesome value.

Generous coverage caps
Low service fee
Responsive customer service

Summary of benefits

Average Cost Per Month $25–$32
State Availability 41 states
Service Fee $45
Contract Term 12 months
Better Business Bureau Rating C+
Review last updated: September 12, 2019

Plans

Pride Home Warranty offers three plans:

  • Major Systems Plan (6 major systems)
  • Premium Platinum (14 major systems and appliances)
  • Platinum Plus (18 major systems and appliances)

Pride Home Warranty cost

Pride Home Warranty is one of the cheapest home warranties we’ve reviewed so far. Plan premiums start as low as $25 per month.

However, prices vary by the location and square footage of your house. You’ll have to submit your contact information online to receive the most accurate quote for the type of home you have and the area in which you live.

Service fee

In addition to competitive plan pricing, Pride Home Warranty charges the lowest service fee we’ve seen yet. Customers will pay only $45 per claim. You’ll save $30—or more—per claim, as most service fees range from $75 to $125.

So, how does this deal get even sweeter? Pride won’t charge customers a second service fee for repeat visits. Parts are guaranteed for 90 days and labor is guaranteed for 30 days. That means that if you file a claim for a broken dishwasher and Pride’s technician repairs it, but it breaks again two weeks later, you’ll receive a second service for free.

Pride Home Warranty coverage

Major System Plan

 

  • Air Conditioning System
  • Heating System
  • Electrical System
  • Plumbing System
  • Plumbing Stoppage
  • Water Heater

Platinum Plan

 

  • Heating System
  • Electrical System
  • Plumbing System
  • Plumbing Stoppage
  • Water Heater
  • Whirlpool Bathtub
  • Garbage Disposal
  • Oven / Range / Stove
  • Cooktop
  • Dishwasher
  • Built-In Microwave
  • Ceiling and Exhaust Fans
  • Ductwork
  • Garage Door Opener
Platinum Plus Plan
  • Air Conditioning System
  • Heating System
  • Electrical System
  • Plumbing System
  • Plumbing Stoppage
  • Water Heater
  • Whirlpool Bathtub
  • Garbage Disposal
  • Oven / Range / Stove
  • Cooktop
  • Dishwasher
  • Built-In Microwave
  • Ceiling and Exhaust Fans
  • Ductwork
  • Garage Door Opener
  • Refrigerator
  • Clothes Washer
  • Clothes Dryer
Optional Add-Ons
  • Pool/Spa
  • Additional Pool/Spa
  • Stand Alone Freezer
  • Second Refrigerator
  • Refrigerator Ice Maker
  • Well Pump
  • Sump Pump
  • Septic System
  • Limited Roof Leak
  • Central Vacuum

States Covered

*Pride Home Warranty currently covers all states except Alaska, California, Connecticut, Delaware, Florida, Hawaii, Minnesota, New York, and Washington.

*Pride Home Warranty currently covers all states except Alaska, California, Connecticut, Delaware, Florida, Hawaii, Minnesota, New York, and Washington.

Coverage length

After a 30-day waiting period, Pride Home Warranty coverage is effective for 365 days before customers are eligible for automatic renewal.

Pride often runs promotions for one to two extra months of free coverage. Call Pride Home Warranty today to find out if you’re eligible for 12 to 14 months of home warranty coverage.

Additionally, customers may cancel their service agreement at any time. If you paid an annual premium at the beginning of your contract, you’ll receive a prorated refund for the amount of coverage you haven’t used. Pride Home Warranty’s cancellation fee is $75, which is standard for most home warranty companies.

Coverage limits

Pride Home Warranty might deny your claim if one or more of the following are true:

  • The item is not covered by your particular home warranty plan
  • The covered item failed due to flood, fire, water, surge, power failure, or rust
  • The covered item was improperly installed or modified
  • The covered item was insufficiently maintained

A sample contract is labeled as Terms and Conditions on Pride Home Warranty’s website here.

Pride Home Warranty Service Calls

Customers must file a claim within 24 hours of discovering a problem with a covered item.

There are three ways to submit a service request:

  • Submit a claim online here
  • Call 1-855-774-3388
  • Email info@pridehomewarranty.com

Pride Home Warranty will assign a pre-approved service provider to your home within two business days (turnaround times may be longer outside of business hours and on holidays). It is within the company’s discretion to deem a claim an emergency. You’ll pay the service provider your service fee of $45 or for the amount of the service—whichever is less. As mentioned above, Pride guarantees parts for 90 days and labor for 30 days.

Note: You should not hire your own contractor to fix a problem covered by your home warranty. You will not receive a reimbursement for services provided by a professional outside of Pride Home Warranty’s network.

Ready to sign up?

Pride Home Warranty reviews

Pride Home Warranty has received positive reviews across the board. Here are some customer reviews from its website.

Stacy from Georgia:

My boiler went out in [the] middle of the night and I was surprised I had a tech come out the next morning at 8. He put in a thermostat for me and also told me a few maintenance tricks to lower my energy bill. Thanks.

Chuck from North Carolina:

I, like most people, am a first-time home buyer. I followed my real estate agent’s advice and got Pride Home Warranty.

Although my home inspection stated the washer/dryer were working fine, I found out otherwise when my wife tried to use it for the first time. I called Pride and set up a service call. Honestly, it was a smooth repair, it turned out my dryer needed a new control board and washer needed a lid switch.

Pride was there when I needed them most and I appreciate the quick turnaround for the repair.

Lucas from Pennsylvania:

So far, I have used the warranty twice and both times I received exceptional service! Thanks.

Linda from Ohio:

Overall, I am extremely happy with my decision. The plumber came out and replaced my master bathroom toilet and had my sink snaked. So far so good!

Pride Home Warranty ratings

The Better Business Bureau (BBB) gives Pride Home Warranty a C+ rating, which it attributes to the length of time it has been an operating business and 20 complaints the BBB has received about the company. However, keep in mind that customers have given Pride a four-star average rating on the BBB.

Trustpilot gives Pride a TrustScore of 6 out 10, which isn’t fabulous. Trustpilot calculates TrustScores by considering a company’s star rating and its recent reviews.

Other review sites give Pride Home Warranty an overall score of 4 out of 5—this is thanks to Pride’s low service fee, positive customer reviews, 24/7 claims processing, and frequent promotions.

More about Pride Home Warranty

Years in business

To be honest, this is a bit fuzzy. We chatted with a Pride Home Warranty employee who said the company has been around for about three years. However, the Better Business Bureau reports that Pride has only been operating for a year. Meanwhile, other reviews sites show that Pride has been around for a decade. House Method will continue to investigate and we’ll update our review as soon as we get valid information.

Pride Home Warranty company information

Company name: Pride Home Warranty Inc.
Company type: Private
Telephone: 855-774-3388
Address: 200 Continental Drive Suite 401-729
State/province: Newark, DE
Postal code: 19713
Country: USA

Frequently asked questions

How much does Pride Home Warranty cost?

Pride Home Warranty costs $25–$32 per month with a $45 service fee. Prices vary by the type of home you have, its location, and its size, so you’ll have to call to get the most accurate quote for your area. It’s one of the cheapest home warranties we’ve reviewed so far.

Our conclusion

House Method’s verdict on Pride Home Warranty is that it’s 4 out of 5 stars. We love how accessible Pride Home Warranty plans are. Customers have three options that are priced competitively low with even cheaper service fees. With such affordable prices, we almost can’t believe how generous Pride’s pay-out limits are (between $750 and $3,000 per claim). But the icing on the cake is Pride Home Warranty’s customer service. Its sales representatives aren’t pushy and really focus their pitch on the customer’s needs, wants, and budget. And its responsive customer service processes claims 24/7, so when something breaks, you know that it won’t be long before it’s fixed.

Pride Home Warranty is a good choice for you if …

  • you’re on a budget
  • good customer service is important to you
  • you have older systems and appliances

Compare Pride to Other Home Warranties

Read our Best Home Warranty guide to find out how we ranked other top home warranties.

Compare

Compare home warranties

Compare Pride Home Warranty to the competition.

Home Warranty Company Plan Options Monthly Cost Service Fee Promotions
Pride Home Warranty 3 + add-ons $25–$32 $45 Two months free
Choice Home Warranty 2 + add-ons $29–$42 $75 First month free
American Home Shield 4 + add-ons $20–$65 $75–$125 $25 referral reward

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