Editor's Pick: TruGreen
- TruExpert® specialists visit your lawn at least seven times a year
- Select from several lawn maintenance plans, as well as pest control plans
- Workmanship quality guaranteed
- 2.3 million customers nationwide
TruGreen Reviews: Lawn Care Services and Maintenance (2020)
TruGreen is the largest provider of lawn care treatments to homeowners in the United States, serving more than 2.3 million residential and commercial customers. Treatments include lawn fertilizer, weed control, soil amendments, and aeration to improve the growing conditions of your lawn.
If you’re thinking about hiring a lawn care company, you’ll want to know the details on them. In this article, you’ll learn about what services they provide, the cost of TruGreen, and what others are saying about the company.
After researching TruGreen and other providers, House Method recommends TruGreen as the best company for professional lawn care services. Contact TruGreen at 888.535.3193 or provide your zip code online to receive a free price quote for your lawn’s specific needs.
What is TruGreen?
TruGreen is a company which provides professional lawn care services to more homes in North America than any other and they’re bigger than any other provider that specializes in working with homeowners. They’re based in Memphis, TN and have been in business over 45 years.
The company’s mission is to help homeowners achieve a beautiful lawn that can serve as the backdrop for family fun and the events that become the memories of a lifetime. TruGreen focuses on using a scientific approach to create responsible lawn care practices.
Its staff includes Ph.D. agronomists who investigate the best way to care for and maintain lawns and treat problems. The company also provides its employees with the specialized training necessary to care for lawns in different parts of the country.
Customers can choose from three levels of plans.
TruGreen service plans
| TruHealthSM Lawn Plan | This is the most basic plan, focused on fertilizing your lawn and controlling weeds. The plan also includes an application of lime, which is a soil amendment that improves the growing conditions for your grass. If your yard’s in good shape, this plan will help maintain that level. |
| TruCompleteSM Lawn Plan | This is a total lawn care plan that includes everything in the basic plan along with an aeration treatment to loosen the soil and make it easier for plant roots to expand and absorb water. If your lawn needs a little extra care, this might be a good level for you. |
| TruSignatureSM Lawn Plan | This plan takes the complete package and adds the Tree & Shrub Plan. With this package, your plants will be fed and treated for insects and disease that can damage landscaping. With this program, all your trees and shrubs, not just the grass, is treated by a trained specialist. |
In addition to lawn care services, many customers also sign up for TruGreen’s tree and shrub program, which is offered in a package with lawn treatments. Additional lawn services, such as overseeding, are available if your lawn needs them. TruGreen also provides pest control plans that target mosquitoes, fleas, ticks, ants, and other pesky insects. In some areas, TruGreen also offers sprinkler system repair.
How much does TruGreen cost?
The cost for any lawn care service will vary based on several variables, including:
- The size of your lawn. A larger lawn requires more product and more of the technician’s time to treat it.
- The condition of your lawn. A yard that needs to be renovated or that is infested with grubs and other insects requires more work than a lawn that’s in good condition and simply needs fertilizer and a little weed control to maintain that condition.
- The service plan you select. More extensive plans with additional services require more visits by the lawn care specialist.
Many lawn care companies will provide a free price quote. To receive an estimate of TruGreen prices for your yard, call 888.535.3193 or fill in the online form. Ask the TruGreen representative about their discounts, including a $29.95 deal on your first lawn application.★
What to expect with TruGreen
If you hire TruGreen, what comes next?
- The company will begin by sending a certified specialist to perform a Healthy Lawn Analysis®✦. The specialist will inspect your yard for any issues that need to be addressed and use the company’s service planning methods to devise a tailored plan.
- Lawn care specialists will come to your home every four to six weeks to apply the necessary treatments to feed your grass and control weeds.
- The specialist will leave you a personalized service summary after each visit, including tips and suggestions of what to do between visits, such as specific watering and mowing tips.
- As part of their Healthy Lawn Guarantee®◆, if you aren’t satisfied with a treatment, just make a phone call and TruGreen will come out as often as needed to solve the issue.
TruGreen reviews
Consumers have posted TruGreen reviews on a variety of customer feedback websites. Many consumers praise the specific technician who services their lawn, which is not surprising because TruGreen makes having a professionally trained staff a point of pride. Even reviewers who were not completely satisfied with their treatment (such as in a TruGreen overseeding review) confirm that the company keeps its promise to make a return visit to satisfy the customer.
Here are what some consumers in the Charlottesville, VA, area said in their TruGreen reviews.
“I like that I don’t have to worry about weeds. If there are problems, I can call back and have someone come back out. I also like that the technician asks if I have any questions each time they come.”
“I originally gave the aeration/seed service a very low rating because the crew barely put down any seed at all (the aeration was great). I reached out to TruGreen to share my displeasure and the response was immediate. I received a call in short order and someone was sent out within a few days to apologize in person and put down an appropriate amount of seed. I was disappointed by the initial service, but [I] am happy with the quick response and swift corrective action.”
Across the country in Sioux Falls, SD, TruGreen customers were also praising the services they received.
I love the way TruGreen has transformed our yard to [be the] nicest on the block. It is because of great product, excellent customer service, and attention to detail, they are the best lawn care service in our area. Keep up the good work!”
“I’ve seen some real positive progress on my shrubs this year. They’ve improved a lot over the last couple of years because of your service. Things were so dry a few years ago with that drought that we had. But, now my yard, trees, and shrubs look much better. They bounced right back with the right yard care and watering! Thank you to all who have been taking care of my property.”
The BBB gives the company a A+ rating for its headquarters location in Memphis. The company has also been BBB accredited since 2012. Keep in mind that local office ratings can vary.
How TruGreen compares
TruGreen is the largest residential lawn care service company in the US, and it is ranked #2 on Lawn and Landscape magazine’s 2018 list of the top 100 lawn care and landscaping companies. The largest company only works on commercial properties, as do all the other companies in the Top 10.
How does TruGreen compare to the residential competition?
| Company | National availability | Trustpilot rating |
| TruGreen | 47 states (excludes HI, AK, and VT) | 4/5 stars |
| Weed Man | 150 offices but national coverage is spotty, with many offices in some states, none in others | Not rated |
| Lawn Doctor | In 42 states with plans to expand Midwestern and Southeastern branches | 4/5 stars |
| The Grounds Guys | 180 branches across the US and Canada, but no branches in CA and some other states | Not rated |
| Massey Services | Southern US — FL, GA, OK, TX, NC, SC | 4/5 stars |
Our Take
House Method recommends TruGreen as our preferred lawn care service provider. We appreciate how TruGreen’s goal is to help families enjoy their outdoor living spaces by providing care that’s tailored to the needs of your lawn.
Expertise
We also like how with TruGreen, you’re getting science-backed, expert lawn care. The company employs a team of Ph.D. trained agronomists who have years of experience studying the needs of grass and who have the scientific chops to figure out the best method to keep lawns healthy.
Convenience
For most homeowners, using a professional lawn care service is so much easier than doing it yourself. Figuring out the correct fertilizer and weed products needed, as well as understanding the right application schedule, is time-consuming and takes some serious research. With TruGreen, you can leave the tricky elements up to the professionals and simply enjoy your lawn.
Save on lawn care products
If you prefer to do lawn care yourself, you need to purchase and store the fertilizer and other chemicals, as well as equipment such as sprayers and spreaders necessary to apply the products. When you add up all the costs, you don’t necessarily save much money by treating your own lawn, especially when you consider the time it takes to do the work. TruGreen provides all of their own tools and products, so you don’t have to worry about having all the right materials yourself.
TruGreen guarantees
TruGreen’s service technicians are fully trained to tailor the treatments to match what your lawn needs. They start by performing a Healthy Lawn Analysis®✦, a health checkup for your yard that lets them know the current condition of your lawn and what treatments will help it reach its full potential.
If you’re ever unhappy with a service, TruGreen’s Healthy Lawn Guarantee®◆ ensures that they will return to your yard between scheduled visits to make any adjustments necessary for you to be satisfied.
Flexibility
With three levels of service available, plus the option to add services such as overseeding or pest control, TruGreen offers homeowners a large degree of choice. In addition, all applications are tailored to the needs of your lawn—not your neighbor’s or a standardized plan.
To receive a free price quote for your lawn, call TruGreen at 888.535.3193 or fill in the online form.
FAQ: TruGreen reviews and services
What is the TruGreen app?
In the fall of 2018, TruGreen partnered with Glympse, a company that specializes in real-time location technology, to provide its customers with real-time location data for the specialist who will treat their lawn. Customers can now see the location and estimated arrival time of their TruGreen specialist via the TruGreen mobile app. The app is available on Google Play (where it has 3.4 stars out of 5) and at the iTunes App Store (where it has a 4.7 star rating out of 5 stars).
Customers can also reschedule their appointment via the mobile app.
TruGreen technicians perform more than 100,000 jobs every day, and the company also uses automated phone messages to alert customers when service is scheduled.
In fact, some TruGreen reviews single out the punctuality of their technicians, such as this review that was posted on Trustpilot.
“Service is always on time. They let you know a couple of days in advance via automated phone message that service will be that week. Our technician always knocks on the door to let us know he is here. He is always polite, friendly, and courteous. [I am] very satisfied with the service. [I] also like being able to pay online.”
How much does TruGreen actually cost?
The cost for TruGreen lawn care services will vary based on factors such as the size of your lawn, the condition of your lawn, and the level of service you are seeking. The best way to find out what TruGreen will cost in your situation is to fill in the online form or call the company at 888.535.3193.
What does TruGreen do to your lawn?
The treatments your lawn receives depend in part on what your lawn needs and what TruGreen services your plan includes. Basic treatments include fertilizer to feed your lawn and promote dense grass growth, plus weed control products to limit the number of weeds in your yard. The company also applies lime, a soil amendment that reduces the acidity of your soil and produces better growing conditions for grass. TruGreen also provides aeration services. Aeration relieves compacted soil, breaking up the ground so water and nutrients can reach the grass roots and be absorbed more easily. Additional services customers might want include overseeding of thin lawns and grub control.
What about mowing and watering?
TruGreen describes its relationships with homeowners as partnerships. TruGreen provides the treatments and gives you advice on watering and mowing your yard, but it’s your responsibility to make sure that those tasks are completed so that your lawn can be its healthiest. TruGreen’s treatments will be more effective if your lawn is adequately watered and mowed as recommended.
*America’s #1 lawn care company based on U.S. market share of professional lawn care companies. 2017 NorthStar Partners U.S. Share Tracker. ✦Purchase of full lawn plan required for Healthy Lawn Analysis, which is performed at the first visit. ◆Guarantee applies to full plan customers only. ★Requires purchase of annual plan. Special price of $29.95 is for first application only, for new residential EasyPay or PrePay customers only, and applies to lawns up to 5,000 square feet. For lawns more than 5,000 square feet or for the regular lawn application price for a lawn of any size, please call for estimate. Valid at participating TruGreen locations. Availability of services may vary by geography. Not to be combined with or used in conjunction with any other offer or discount. Additional restrictions may apply. Consumer responsible for all sales tax.
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