Platinum Home Warranty Review (2020)

Platinum Home Warranty is fairly new to the home warranty industry with less than 10 years of experience, but reviews from real customers have praised the company’s ability to provide comprehensive coverage and speedy customer service.

In this House Method 2020 review of Platinum Home Warranty, we discuss plan information, add-on options, prices, and customer reviews to help you determine if this is the best home warranty for you.

Pros and cons of Platinum Home Warranty

Compare the advantages and disadvantages of Platinum Home Warranty below:

Plans and pricing 

Platinum Home Warranty offers three plans—a Bronze Plan, Silver Plan, and Gold Plan. The plans cost between $45.91–$70.91 per month. You can also add on optional coverage for 11 different items.

Bronze Plan: $45.91 per month ($479.00 per year). This plan covers 19 home systems and appliances.

Silver Plan: $55.91 per month ($599.00 per year). The Silver Plan protects the previous 19 items, plus eight more items, like improper installations and mismatched units.

Gold Plan: $70.91 per month ($779.00 per year). The Gold Plan builds off of the coverage in the Silver Plan by including a washer, dryer, and refrigerator with an ice maker.

All three of the plans offer pre-season HVAC system checkups. With the Bronze Plan and Silver Plan, you pay the service fee for a checkup. With the Gold Plan, you get one free checkup, and after that, you’ll have to pay the service fee. 

*Note: The service fee for these plans is $75.00 every time a technician visits your home. This is about the same as what competitors such as Acclaimed Home Warranty and Fidelity National Home Warranty charge.

Optional Add-Ons: Platinum Home Warranty offers 11 items that you can add onto any of the three plans to customize your coverage.

• Washer and dryer: $79.00
• Refrigerator and ice maker: $79.00
• Built-in pool and spa: $179.00
• Saltwater pool system upgrade: $379.00 (To get coverage for your saltwater pool, you must purchase this add-on and the built-in pool and spa add-on.)
• Additional pool pump or water feature: $89.00
• Drip and sprinkler system: $79.00
• Septic coverage: $69.00
• Soft water system: $79.00
• Additional dishwasher: $69.00
• Additional garage door opener: $69.00
• Guest house (detached under 750 square feet: $219.00; detached over 750 square feet: $369.00)—For a unit attached to a house that is under 5,000 square feet, coverage is already included free of charge. If the property is more than 5,000 square feet, you can still get coverage, but you’ll have to call Platinum for an estimate.

Coverage details

To get a better idea of what comprehensive home warranty coverage truly looks like, our team surveyed 1,000 homeowners and asked which systems and appliances were most valuable to them. Once the results were in, we took the responses and compared them to what each home warranty provider covers.

From our findings, we gathered that the top three appliances most important to a homeowner are the refrigerator, the oven/stove/range, and the clothes washer and dryer. The top three systems that hold the most importance are the electrical, plumbing, and air conditioning.

Refrigerator

The Gold Plan is Platinum Home Warranty’s only plan that offers refrigerator coverage. You can purchase a $79.00 add-on for the Bronze or Silver Plans. Refrigerator protection includes the ice maker and any other parts needed for it to operate properly.

However, it doesn’t cover cosmetic parts, like shelves and light bulbs. The coverage cap for your refrigerator is $2,500.00 per contract term.

Oven/range/stovetop

Platinum offers oven and range protection in all three of its plans. Like the refrigerator, certain parts aren’t included, like light bulbs, clocks, and magnetic induction units. The coverage cap is $1,500.00 for this item.

Clothes washer and dryer

Like the refrigerator, only the Gold Plan protects the washer and dryer, but you can add coverage to the other two plans for an additional $79.00. As long as the part is needed for your washer or dryer to run properly, it’s protected up to $1,500.00 per term.

Electrical

Electrical systems are included in all three of Platinum Home Warranty’s plans. Most electrical components are included in this coverage, minus smart systems, home security systems, lighting systems, gas fireplaces, and solar-powered systems, along with a few other cosmetic items like light bulbs. The cap is $1,500.00 per contract period.

Plumbing

All of Platinum’s plans offer plumbing protection, including coverage of blockages, leaks, and failures to items that make the system run. However, there are a lot of exclusions, including shower heads, tub stoppers, ejector pumps, water tanks, and toilet seats.

Coating, grouting, and caulking also aren’t covered, along with damage to pipes and fixtures from natural causes, like roots and minerals. The caps are $300.00 for toilet replacements, $500.00 for slab leaks, and $1,000.00 total per contract term.

Air conditioning

Air conditioning is protected in all three plans. This coverage is for thermostats, wiring, refrigerant leaks, ductwork, and other parts that help the air conditioner function. Excluded parts include window units, insulation, air filters, and more.

Air conditioning is paired with heating in the terms and conditions, meaning the coverage cap of $2,000.00 applies to both systems.

Coverage length

Coverage starts on the day your application is approved and you’re given a confirmation number. For homes that didn’t get an inspection before purchasing a plan, this is 31 days after your close of escrow or when your first monthly or annual premium is paid. The contract lasts for one year, but if you don’t give the company written notice 30 days before the contract ends, Platinum will automatically renew your contract for another term.

Coverage limits

Platinum Home Warranty has coverage caps for some of the items in the plans, indicating that there’s a maximum amount the company is willing to pay for repairs and replacements. If the repairs cost more than the coverage cap, the homeowner will have to pay the remaining amount. All of the caps for major systems and appliances are between $1,000.00–$2,000.00 per contract term. This is about on par with competitors such as Home Warranty Inc..

While not all of the items have coverage caps, they all have a list of parts that are excluded from coverage. This means that you may think you’re getting comprehensive coverage for your plumbing system, but in reality, it excludes major parts like water tanks, sinks, and pressure regulators.

Platinum also has limitations when it comes to replacing an irreparable item. For example, Platinum pays for a replacement with a similar brand, capacity, and efficiency, meaning you aren’t guaranteed the same dimensions, brands, or colors. To learn more about these limitations, view the terms and conditions listed on Platinum Home Warranty’s website.

See if your state is covered by Platinum Home Warranty

Platinum Home Warranty only provides coverage to Arizona residents. If you live in one of the other 49 states, visit our state home warranty page to find a provider for your home.

Our take

We believe Platinum Home Warranty is a viable option for Arizona residents who are looking for a personalized home warranty experience. Because Platinum is a small company, you get to talk to real representatives who understand how to protect your home.

The biggest downside to a plan with Platinum is that the refrigerator, washer, and dryer are only included in the Gold Plan. At first glance, the plans look affordable with the Bronze Plan being under $50 per month and the Silver Plan being just over $50 per month.

However, if you want coverage for all of the big items in your home, you have to pay more than $70 per month through the Gold Plan or purchase add-ons. This makes its comprehensive coverage far more expensive than big names like American Home Shield and Choice Home Warranty.

We applaud Platinum on providing coverage for items not commonly found in home warranty plans like doorbells, pest control, and light fixtures. This sort of coverage allows customers to protect more areas of their home.

However, we want to point out that while the list of covered items seems extensive, the sample contract lists a lot of excluded components for each item, meaning that your systems and appliances aren’t as protected as it may seem.

We think it’s worthwhile to call Platinum for a free quote if you’re interested in Arizona home warranty coverage. Because of the small company culture, you’ll be able to talk to a representative who will break down the plans and make sure you understand what is and isn’t covered, and who can help you decide if a Platinum warranty is what’s best for your home.

What others are saying

As a consumer, you probably don’t have the time to sit around and sift through the hundreds of reviews left by customers. That’s where we come in. At House Method, we go through user complaints, reviews, and ratings of each home warranty company and compile that information in a chart that’s easy for you to understand.

Below, we’ve included Platinum Home Warranty ratings compared to the industry average.

Platinum Home Warranty reviews

Platinum Home Warranty has an A+ rating from the Better Business Bureau (BBB), a customer score of 4.9 stars out of 5, and more than 400 customer reviews. This is one of the best review scores we’ve seen. It’s only matched by a few competitors, including American Residential Warranty.

Here are a few reviews from Platinum customers:

“Very quick response when issues arise in the house. We have had a few issues over the last two years in this house and Platinum has been there to fix them correctly and in a timely manner! Best investment we have made since moving to Arizona!” — Melanie L. on 5/03/2020

“Great service! We just closed on our house and had a locksmith come and rekey the locks. He was on time and completed the job quickly. I highly recommend Platinum Home Warranty!” — Julia H. on 4/27/2020

Final thoughts

House Method gives Platinum Home Warranty a score of 3.6 out of 5 stars. Not only does Platinum’s plans offer coverage to areas not commonly protected in home warranty plans, like rekeying and pre-season HVAC checkups, but you can further customize your coverage with a variety of add-on options.

Platinum Home Warranty may be a good option if… 

• you are an Arizona resident who likes to support local businesses or likes a more personal customer service experience.
• you want coverage for every area of your home.
• you want a company that has been highly rated by customers.

Platinum Home Warranty may not be your first choice if… 

• you live in any other state besides Arizona.
• you want your home warranty provider to be available 24/7 for repairs.

Compare Platinum to the Competition

Though Platinum Home Warranty is a top-rated home warranty company, there may be better options available. Compare Platinum to the competition.

House Method recommends other home warranties besides this one. Check out some of our other expert reviews on our top-rated providers to get all the information you need. Remember, each of these companies gives a free quote.

• Choice Home Warranty review
• American Home Shield review
• Select Home Warranty review
• Amazon Home Warranty review
• Liberty Home Guard review
• Total Home Protection review

Methodology

At House Method, transparency and trust are our most important values for the reader. That’s why we took the time to create an objective rating system and score each home warranty provider according to our methodology. Our team spent hours on the phone speaking to representatives from each home warranty company to get information right from the source.

Our rating system involves a weighted, 100-point scale that scores home warranty companies on plans offered, coverage, state availability, cost, trustworthiness, customer service, and unique benefits.

For more details, check out our affiliate disclosure and rating methodology.

Company information

• Company name: Platinum Home Warranty

• CEO: Matthew D. Widdows

• Years in business: 8

• Telephone: 800-871-2339

• Address: 16211 N Scottsdale Road, Suite A6A-478

• City/State: Scottsdale, AZ

• Zip code: 85254

• State availability: 1

• BBB rating: A+