American Home Shield Review (2021)

With almost 50 years of experience, American Home Shield (AHS) is one of the most trusted companies in the home warranty industry. They provide some of the most comprehensive coverage, protecting major home systems and appliances and allowing customers to customize their own plan.

Below you’ll find House Method’s 2020 review of American Home Shield. We compare coverage and pricing of different AHS home warranty plans, stack the company against other home warranty competitors, provide a few customer reviews, and help you determine if an AHS plan is the best home warranty for you and your home.

American Home Shield plans, coverage, and cost

AHS offers four home warranty plans—ShieldSilver, ShieldGold, and Shield Platinum—at an average cost of $50–$60 per month. American Home Shield is unique in that it allows the customer to choose their service fee, $75, $100, or $125. If the customer chooses a lower service fee, the monthly deductible is higher and vice versa. They also offer optional coverage at an additional cost for items like septic pumps and guest units. The Following prices are based on the middle service fee, $100.

Shieldilver Systems Plan: $39.99 per month ($479.88 per year). Under the Systems Plan, 20 of your home’s major systems are covered:

ShieldGold Combo Plan: $49.99 per month ($599.88 per year). This plan covers many (but not all) of the systems covered in ShieldSilver plus seven home appliances. 

ShieldPlatinum Combo Plan: $64.99 per month ($779.88 per year). This plan covers everything in ShieldSilver and ShieldGold plus roof leaks for the best price. 

Optional Add-Ons: AHS offers coverage for six additional items that you can add on to any plan. The prices for these add-ons vary, but you can see an estimate when receiving a quote online.

• Electronic extended warranty—This coverage protects TVs, laptops, desktops, tablets, home theater systems, gaming systems, smart home products, and more.
• Pool and spas—Repairs on pools can be costly so it’s a plus that a warranty for your pool can be added to your plan. With this coverage, you’ll get protection for above-ground pool components and parts of the heating, pumping, and filtration systems.
• Well pump—If your well pump goes bad, you’ll likely need to purchase a new one for thousands of dollars. Luckily, if you add on well pump coverage to your existing plan, they will pay up to $1,500 for access, diagnosis, repair, or replacement of your system. 
• Septic pump—All first-year customers can choose to add on septic pump coverage to their current plan. Mainline stoppages that can be cleared through an existing opening and the sewage ejector pump are covered. Note: septic pump coverage is not renewable after your first year of coverage.
• Guest unit—AHS covers guest houses and rental units under 750 square feet. If you have a guest house larger than this amount, you’ll have to purchase additional home warranty coverage.
• PC and TV—AHS offered coverage for up to $2,000 per claim on PCs (including desktops, laptops, gaming systems, tablets, and more) and TVs if you add the Electronic Plan by Asurion to your home warranty policy. $5,000 is the aggregate claim limit for these devices.

*Note: You have the power to set the trade service call fee amount when a contractor comes to assess the appliance or system in question. You have three options: you can pay $75 per service call (the cheapest option), $100 per service call, or $125 per service call (this will lower your monthly payment).

Price of American Home Shield vs. competitors

Details for top systems and appliances

To get a better idea of what comprehensive home warranty coverage truly looks like, our team surveyed 1,000 homeowners and asked which home systems and appliances were most valuable to them. Once the results were in, we took the responses and compared them to what each home warranty provider covers.

From our findings, we gathered that the top three appliances most important to a homeowner are the refrigerator, the oven/stove/range, and the clothes washer and dryer. The top three systems that hold the most importance are the electrical, plumbing, and air conditioning (HVAC).

Here’s what specific coverage looks like under an American Home Shield plan:

• Refrigerator: All parts and components of your refrigerator that break down due to normal wear and tear are covered, but freestanding freezers, multi-media centers, and wine chillers aren’t covered. They will pay customers up to $3,000 for a refrigerator repair or replacement.
• Oven/stove/range: They cover all parts and components of ovens, ranges, and cooktops. If you want coverage for these appliances, you can opt into an Appliances Plan or Combo Plan.
• Clothes washer and dryer: Did you know that the average cost to repair or replace a washer and dryer without a home warranty can range anywhere between $600–$700? Lucky for you, all components and parts of a clothes washer and dryer are covered.
• Electrical: All components and parts including lighting fixtures and built-in exhaust/attic fans are covered. Items not covered include security wiring, telephone wiring, circuit overload, and faceplates.
• Plumbing: For the most part, they offer pretty extensive plumbing coverage. Leaks and breaks of water, drain, gas, waste or vent lines; toilets; showerheads; diverter valves; permanently installed sump pumps (ground water only); and built-in bathtub whirlpool motor, pump, and air switch assemblies are all covered. Similar to Choice Home Warranty plumbing coverage, AHS doesn’t cover caulking and grouting, septic tanks, saunas, and stoppages caused by collapsed vent or sewer lines outside of the home.
• Air conditioning: All components and parts of the following air conditioning systems are covered: ducted central electric split and package units, geothermal units, wall air conditioners, and mini-splits. Window units, water towers, well pumps, and chillers are not covered.

Coverage length

Coverage starts 30 days after you purchase a contract and lasts for exactly one year after it begins. If you acquired the plan in a real estate transaction, coverage begins the day of closing.

Before coverage ends, you’ll be notified of a plan renewal 60 days prior to the expiration of your contract. Unless you notify AHS that you don’t want to continue your plan, you’ll be charged the applicable plan fees and your contract will automatically renew.

Coverage limits

One of the main differences between AHS and their competitors is the leniency when it comes to coverage limits. AHS doesn’t place a limit on the number of covered repairs during the length of your contract and offers coverage even if an appliance or system has been improperly installed, insufficiently maintained, or mismatched. 

AHS does not cover home systems or appliances that are already protected under a manufacturer’s warranty (this includes appliance warranties from companies like Kenmore or Samsung).

If you read the fine print, you’ll learn that if they are unable to repair or replace a covered item, the company may offer money for you to repair or replace the item yourself. Note: AHS is not liable for matching the brand, dimensions, or color of home systems or appliances.

Review the terms of your desired plan before you sign up for a home warranty, so you know what’s covered and what’s not. A sample contract is available online.

AHS is not available in Alaska. If you live in that state, check out our reviews on the best home warranty companies in Alaska to find a home protection plan that’s right for you.

Our take

If you’re looking to customize your home warranty coverage, American Home Shield is a great home service provider. They’re one of the only home warranty companies in the U.S. that lets customers pick and choose what systems and appliances they want to include in their plan. Not to mention, AHS leaves it up to customers to determine the service fee they want to pay ($75, $100, or $125). A higher service fee will get you a lower monthly payment, while a low service fee will result in higher monthly premiums.

Additionally, they offer a 30-day workmanship guarantee, so if there’s an issue with the repair or replacement within 30 days of service, the company will send a contractor back out to your home for free—we think that’s a pretty good sign of trustworthiness.

Regarding company reputation and accreditation, AHS founded the home warranty industry 50 years ago and is the oldest home warranty company on record. It’s also a founding member of the National Home Service Contract Association.

Still not convinced of the company’s trustworthiness? Here are a few awards that the company has won over the years:

• 2019 America’s Best Midsize Employers Award by Forbes
• 2014–2015 Women’s Choice Award
• 2014 Home Warranty Awards “Best in Service” Award

It’s also worth noting how efficient the AHS claims process is. Once your claim is approved, a customer service representative or contractor will get in touch with you directly. American Home Shield claims that it approves and assigns professionals to a customer’s service request within the first 24 hours 98% of the time—this is way faster than Choice’s 48–96-hour timeline.

In sum, we believe that American Home Shield has a combination of factors that make it a great choice for consumers—extensive coverage that can be personalized, excellent customer service, and years of experience.

What others are saying

As a consumer, you probably don’t have the time to sit around and sift through the hundreds of reviews left by customers. That’s where we come in. At House Method, we go through user complaints, reviews, and ratings of each home warranty company and compile that information in a chart that’s easy for you to understand.

Below, we’ve included AHS ratings compared to the industry average.

American Home Shield reviews

American Home Shield has a B rating from the Better Business Bureau (BBB) and an average of 2.54 stars from over 8,500 customer reviews.

Here’s a look at a few BBB reviews from AHS customers:

Dana R. said:

I especially like that they give the policy holder multiple options of service contractors, it gives the policyholder a chance to do some research and choose the best contractor from the list. This was my first time having to use ASH, hopefully any other dealings will go just as smoothly as this recent transaction.

Jamie E. said:

Great service! Our furnace broke and I was able to request service online. Within a day, our contractor came out. He was very professional and fixed our furnace in a timely manner. We LOVE the security of having a home warranty that covers all our appliances and major systems. Definitely recommend

Chris S. said:

I’ve never dealt with people who genuinely did not want to solve a problem over the phone. I was put on hold over 20 times and transferred numerous times to people who could not solve the problem. They refused to cover a claim, did not want to refund the service charge even though no one came to my house and then they did not want to allow me to cancel my contract. I will never recommend them to anyone ever.

Sarah L. said: 

My furnace broke down in the middle of winter and everything went smoothly with AHS. The repair company they sent arrived in good time, the person was professional and knowledgeable and my heater was fixed and working again. Very pleased and the process was very easy for me.

Final thoughts

House Method gives American Home Shield 4.28 out of 5 stars. Since they founded the home warranty industry, we think the company knows what it’s doing. We also appreciate the responsiveness its customer service has shown on the Better Business Bureau (BBB) and other review sites by actively responding to complaints. What’s more: you can’t beat the generous coverage caps on its services and the ability to customize your own coverage.

AHS is a good choice for you if…

• you want to customize your home warranty coverage.
• you want a plan with higher limits for coverage on home repairs.
• you want technicians to remove and dispose of old appliances for free (most companies charge a removal/disposal fee but AHS doesn’t).
• you want a trustworthy company with many years in the business.

On the other hand, AHS might not be your first choice if…

• you want to choose your own service contractor to complete your home repair work.
• you prefer to work with smaller businesses (AHS is one of the largest home warranty companies with over 1,600 employees).

Compare American Home Shield to the competition

Methodology

At House Method, transparency and trust are our most important values for the reader. That’s why we took the time to create an objective rating system and score each home warranty provider according to our methodology. Our team spent hours on the phone speaking to representatives from each home warranty company to get information right from the source.

Our rating system involves a weighted, 100-point scale that scores home warranty companies on plans offered, coverage, state availability, cost, trustworthiness, customer service, and unique benefits.

For more details, check out our affiliate disclosure and rating methodology.

Company information

• Company name: American Home Shield
• Company type: Public
• CEO: Rex Tibbins
• Ticker symbol: SERV
• Founding date: 1/2/1971
• Years in business: 50
• Telephone: 833-850-4092
• Address: 150 Peabody Pl, Memphis, TN 38103-3700
• Country: USA
• State availability: 49 states
• Service fee: $75–$125
• BBB rating: B
• Number of BBB complaints closed within last 3 years: 14,809