Amazon Home Warranty Review 2021

Amazon Home Warranty has been providing home warranty coverage to customers for just under a decade, but the company has more than 50 years of collective industry experience. Offering three plans to fit the needs of any homeowner, Amazon Home Warranty has a network of more than 10,000 certified and insured technicians, reasonable pricing, and optional add-on coverage. Amazon Home Warranty is not affiliated with Amazon.com.

To help you determine if Amazon Home Warranty is right fit for you, House Method created this Amazon Home Warranty review that discusses plans, details about coverage length, pricing, and an analysis of how the company stacks up against other top-rated home warranty providers. Keep reading to learn more.

Pros and cons of Amazon Home Warranty

Compare the advantages and disadvantages of Amazon Home Warranty below:

Amazon Home Warranty plans, coverage, and cost

Amazon Home Warranty offers three home warranty packages: the Essential Appliances Plan, the Combo Plan, and the Major Systems Plan at an average of $29–$46 per month, or $349–$549 per year. Optional coverage for items like pools, stand-alone freezers, roof leaks, second refrigerators, and septic systems is also available.

The Essential Appliances Plan covers a short list of basic appliances, the Major Systems Plan covers your home’s essential systems, and the Combo Plan covers everything that the Essential Appliances and Major Systems plans cover, along with seven additional appliances. Each plan covers wear and tear, repairs, and replacements for covered appliances or systems. We really like that the Combo plan provides unique coverage for appliances that are not always typically covered. Learn more about the coverage that each plan provides below:

Essential Appliances Plan

• Dishwasher
• Refrigerator (with icemaker)
• Clothes dryer
• Freezer
• Trash compactor
• Oven/range/stove/cooktop
• Clothes washer
• Microwave ovens

Major Systems Plan

• Central air conditioning
• Central heating system
• Plumbing (includes stoppages)
• Electrical system
• Hot water heater
• Ductwork
• Jetted bathtub
• Garage door openers

Combo Plan

• Dishwasher
• Refrigerator (with icemaker)
• Clothes dryer
• Freezer
• Trash compactor
• Oven/range/stove/cooktop
• Clothes washer
• Microwave ovens
• Instant hot water dispenser
• Garbage disposal
• Attic fan
• Ceiling fan
• Bathroom exhaust fan
• Doorbell
• Kitchen fan/exhaust hood
• Central air conditioning
• Central heating system
• Plumbing (includes stoppages)
• Electrical system
• Hot water heater
• Ductwork
• Jetted bathtub
• Garage door openers

Note: Amazon Home Warranty prices will vary by location and the plan chosen. Contact Amazon Home Warranty for a personalized quote or fill out the form on their website for an instant quote.

Amazon Home Warranty charges a service fee of $75, which is standard in the home warranty industry. A service fee is charged per service call. You may request service as many times as needed during the term of your contract.

Coverage length

Amazon Home Warranty allows its customers to choose between an annual warranty contract and a monthly warranty contract. This flexibility provides potential customers with customization over how their home is covered and is one of the company’s key differentiators. Also, if you invest in a single payment plan with Amazon Home Warranty, your first month of service is given to you for free.

Coverage limits

Amazon Home Warranty’s sample contract, which is available online, lists coverage caps for various systems and appliances. For example, the Amazon Home Warranty sample contract states that the company will pay no more than $2,500 per contract term for access, diagnosis, repair, and replacement of the A/C system. For the majority of other items in the contract, like the electrical system, roof leaks, and plumbing, the coverage cap is $500.

What to expect with Amazon Home Warranty

Amazon Home Warranty customers can file a claim 24 hours a day, seven days a week. They have an online portal for customers and realtors that provides access to an Account Center where claims can be submitted and monitored.

To submit a claim, customers can:

• Call 888-934-0001
• Sign into their online customer portal

Once the claim has been submitted, Amazon Home Warranty will contact a service contractor within 48 hours. The contractor will then contact the customer directly to schedule a convenient appointment during normal business hours. In emergency situations, expedited scheduling is available at the discretion of Amazon Home Warranty. Note: customers may be required to pay an additional fee for emergency scheduling.

Amazon Home Warranty home warranty reviews

Amazon Home Warranty is among the highest-rated companies in the home warranty industry. Their A+ Better Business Bureau rating, BBB accreditation, and positive record on trusted review websites like ConsumerAffairs.com, TrustPilot.com, and many others are evidence of this.

Customers John and Belinda Smith of Richmond, V.A., wrote, “Amazon Home Warranty provides the best peace of mind. The service is always prompt and the service providers that come out to my home are always very professional.“

John Ancona of Holly Hills, C.O., said, “Amazon Home Warranty is a VERY good service. Excellent response times whenever I needed anything.“

FInally, James Moss of Allentown, P.A. recognized the company’s standout value and customer service, saying, “Amazon Home Warranty’s Combo Plan is the best value I have seen in home warranty. I had another company before and the difference in service is like night and day. I am so happy with AHW’s service.“

Amazon Home Warranty ratings

The Better Business Bureau (BBB) gives Amazon Home Warranty an A+ rating, which is the highest rating possible and one of the highest we’ve seen among the home warranty companies we’ve reviewed. Amazon Home Warranty is also BBB accredited and has a 4.5-star average rating among 244 customer reviews. Amazon Home Warranty has resolved 37 customer complaints as of October 2019, proving that the company is responsive.

Consumers Advocate gives Amazon Home Warranty a 3.5 out of 5 rating, otherwise known as “very good” on the site. They note that Amazon Home Warranty’s greatest strength is thorough coverage, including a basic list of items and rare items, like wine coolers. They also recognize that the Amazon Home Warranty contractor base is large and mention the 24/7 claims service and positive customer reviews.

Compare Amazon Home Warranty to the competition

Looking at other home warranty companies on the Internet, you’ll find that home warranty plans often appear similar on the surface but differ in details, like coverage caps, monthly costs, service fees, and customer service. If you want to compare Amazon Home Warranty plans to other providers, these are the alternative home warranty companies we recommend.

Final thoughts

House Method gave Amazon Home Warranty a score of 4.2 stars out of 5. Not only can you receive comprehensive coverage, you’ll also receive 24/7 customer service, affordable prices, and one month free when signing up for a plan.

Amazon Home Warranty may be a good option for you if… 

• You want a standard service fee of $75.
• You want coverage for unique items.
• You want generous coverage caps on major systems and appliances.

Amazon Home Warranty may not be your first choice if… 

• You want to choose your own service contractor without needing prior authorization.
• You live in a state where contracts are not available (California, Florida, Hawaii, Iowa, New Mexico, New York, Oklahoma, or Washington).

Methodology

At House Method, transparency and trust are our most important values for the reader. That’s why we took the time to create an objective rating system and score each home warranty provider according to our methodology. Our team spent hours on the phone speaking to representatives from each home warranty company to get information right from the source.

Our rating system involves a weighted, 100-point scale that scores home warranty companies on plans offered, coverage, state availability, cost, trustworthiness, customer service, and unique benefits.

For more details, check out our affiliate disclosure and rating methodology.

Company information

• Company name: Amazon Home Warranty
• CEO: Patrick C. Bateman, President
• Years in business: 10
• Telephone: (888)-934-0001
• Address: 20 S 3rd Street, Suite 210
• City/State: Columbus, OH
• Zip code: 43215-4206
• BBB rating: A+