Updated Jan 13, 2023
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AHW Home Warranty has been providing home warranty coverage to customers for only 3 years, but the company has more than 50 years of collective industry experience. AHW has three plans to fit the needs of any homeowner, however, with poor customer reviews, a high claim denial rate, and a – from the BBB, House Method does not recommend AHW. AHW, formerly known as Amazon Home Warranty is not affiliated with Amazon.com.
To help you determine if AHW is right fit for you, House Method created this AHW review that discusses plans, details about coverage length, pricing, and an analysis of how the company stacks up against other top-rated home warranty providers. Keep reading to learn more.
Compare the advantages and disadvantages of AHW below:
Why Trust House Method
House Method’s Experts collected and analyzed 2000+ critical data points to identify what makes a great home warranty company in the eye of the consumer. Our reviews team used this data to assess over 60 home warranty providers for coverage extent, annual cost, and national availability to provide unbiased reviews so homeowners can confidently navigate key decisions about their homes.
AHW offers three home warranty packages: the Essential Appliances Plan, the Combo Plan, and the Major Systems Plan at an average of $29–$46 per month, or $349–$549 per year. Optional coverage for items like pools, stand-alone freezers, roof leaks, second refrigerators, and septic systems is also available.
The Essential Appliances Plan covers a short list of basic appliances, the Major Systems Plan covers your home’s essential systems, and the Combo Plan covers everything that the Essential Appliances and Major Systems plans cover, along with seven additional appliances. Each plan covers wear and tear, repairs, and replacements for covered appliances or systems. We really like that the Combo plan provides unique coverage for appliances that are not always typically covered. Learn more about the coverage that each plan provides below:
Essential Appliances Plan
Major Systems Plan
Note: AHW prices will vary by location and the plan chosen. Contact AHW Home Warranty for a personalized quote or fill out the form on their website for an instant quote.
AHW charges a service fee of $75, which is standard in the home warranty industry. A service fee is charged per service call. You may request service as many times as needed during the term of your contract.
AHW allows its customers to choose between an annual warranty contract and a monthly warranty contract. This flexibility provides potential customers with customization over how their home is covered and is one of the company’s key differentiators. Also, if you invest in a single payment plan with AHW Home Warranty, your first month of service is given to you for free.
AHW’s sample contract, which is available online, lists coverage caps for various systems and appliances. For example, the AHW sample contract states that the company will pay no more than $2,500 per contract term for access, diagnosis, repair, and replacement of the A/C system. For the majority of other items in the contract, like the electrical system, roof leaks, and plumbing, the coverage cap is $500.
AHW customers can file a claim 24 hours a day, seven days a week. They have an online portal for customers and realtors that provides access to an Account Center where claims can be submitted and monitored.
To submit a claim, customers can:
Once the claim has been submitted, AHW will contact a service contractor within 48 hours. The contractor will then contact the customer directly to schedule a convenient appointment during normal business hours. In emergency situations, expedited scheduling is available at the discretion of AHW. Note: customers may be required to pay an additional fee for emergency scheduling.
AHW does not have anywhere near a 5-star rating from any customer review sites like the BBB, trustpilot.com, and Yelp. With just 1/5 stars on Yelp, we’ve noticed that there are several hundred poor reviews of AHW complaining of claim denial, slow or nonexistent response times, and even some saying AHW finds it difficult to find service providers as they don’t get paid.
Sharon V. (10-29-2021) on Yelp:
“This is a horrible company. They put you on hold over 30 minutes then when you finally open a claim the contractors do not contact you. Recently opened a plumbing claim. The assigned a company that doesn’t seem to exist. We could not find them by name or phone number anywhere. The company never contacted us. Usually send out a person that isn’t qualified and just says he’s a contractor.
DO NOT purchase this service plan!! I warned you. Disaster!!!!!!”
Cathy M (10-30-2021) on BBB:
“AHW has not fulfilled their promise to repair appliance within 48 hours. I have waited for a repairman for over a week now! Always an excuse when you wait on the line 30 to 45 minutes, just to get the run around. I would not recommend this company! The make it sound good, but, do not follow through!”
Allison K (10-27-2021) on BBB:
“We were dissatisfied due to poor customer service, technicians that are sent to home and are not properly trained. I was told this was a month to month contract and when I called to cancel they did so and then I received a charge for the remainder of my contract. I called back once I received the charge and They referred me to my contract statement and said I signed a contract for a year. I realized I had been scammed. Be very cautious with this company and don’t be fooled into their sales talk.BEWARE!”
The Better Business Bureau (BBB) gives AHW an B- rating and the company is not BBB accredited. It has 3.79/5 stars, but as you scroll almost all recent reviews are that of a disaster. Consumer Affairs also gives AHW a 1.3/5 stars with more reviews complaining of poor response time, bad customer service practices, and claim denial.
Looking at other home warranty companies on the Internet, you’ll find that home warranty plans often appear similar on the surface but differ in details, like coverage caps, monthly costs, service fees, and customer service. If you want to compare AHW plans to other providers, these are the alternative home warranty companies we recommend.
House Method gave AHW a score of 1.5 stars out of 5. AHW has poor reviews, poor customer services, and over does not seem to put the customer first. We recommend going with a more trustworthy company for your home warranty, like Choice Home Warranty or American Home Shield.
AHW may be a good option for you if…
AHW may not be your first choice if…
AHW has three home warranty plans:
Optional add-ons are also available and include protection for a pool and spa, a second refrigerator, septic systems, roof leaks, and more.
The cost of a home warranty will vary depending on where you live and the plan you choose. The average monthly cost for an AHW plan is $29–$46 or $349–$549 per year.
No, a home inspection is not required for an AHW contract. You can get a free quote on the AHW website, regardless of your home’s age or the age of your systems and appliances. However, keep in mind that a home inspection may be useful to document the condition of your home’s systems and appliances at the time the contract goes into effect, as many home warranties don’t cover pre-existing conditions.
A plan from AHWis is not worthwhile if you’re a homeowner who’s interested in protecting your home’s major systems and appliances. The company has many negative customer reviews, many hidden coverage terms that may lead to claim denial, and it may be difficult for you to actually get your appliance or system fixed.
Coverage begins 30 days after payment and expires 12 months from the beginning of the coverage period.
Yes, you can purchase an AHW whether the property is your personal residence or a rental property.
According to the company’s website, you can purchase coverage for a property you don’t own. Contact an AHW sales representative at 1-844-243-6341 to learn more.
AHW charges a $75 service fee call. Customers are responsible for paying this fee, and the fee may be higher if expedited services for an emergency are requested.
At House Method, transparency and trust are our most important values for the reader. That’s why we took the time to create an objective rating system and score each home warranty provider according to our methodology. Our team spent hours on the phone speaking to representatives from each home warranty company to get information right from the source.
Our rating system involves a weighted, 100-point scale that scores home warranty companies on plans offered, coverage, state availability, cost, trustworthiness, customer service, and unique benefits.
For more details, check out our affiliate disclosure and rating methodology.
Additional Home Warranty Companies to Consider