AHW Home Warranty Review (2023)

AHW Home Warranty has been providing home warranty coverage to customers for only 3 years, but the company has more than 50 years of collective industry experience. AHW has three plans to fit the needs of any homeowner, however, with poor customer reviews, a high claim denial rate, and a – from the BBB, House Method does not recommend AHW. AHW, formerly known as Amazon Home Warranty is not affiliated with Amazon.com.

To help you determine if AHW is right fit for you, House Method created this AHW review that discusses plans, details about coverage length, pricing, and an analysis of how the company stacks up against other top-rated home warranty providers. Keep reading to learn more.

Compare the advantages and disadvantages of AHW below:

AHW Home Warranty Plans, Coverage, and Cost

AHW offers three home warranty packages: the Essential Appliances Plan, the Combo Plan, and the Major Systems Plan at an average of $29–$46 per month, or $349–$549 per year. Optional coverage for items like pools, stand-alone freezers, roof leaks, second refrigerators, and septic systems is also available.

The Essential Appliances Plan covers a short list of basic appliances, the Major Systems Plan covers your home’s essential systems, and the Combo Plan covers everything that the Essential Appliances and Major Systems plans cover, along with seven additional appliances. Each plan covers wear and tear, repairs, and replacements for covered appliances or systems. We really like that the Combo plan provides unique coverage for appliances that are not always typically covered. Learn more about the coverage that each plan provides below:

Essential Appliances Plan

• Dishwasher
• Refrigerator (with icemaker)
• Clothes dryer
• Freezer
• Trash compactor
• Oven/range/stove/cooktop
• Clothes washer
• Microwave ovens

Major Systems Plan

• Central air conditioning
• Central heating system
• Plumbing (includes stoppages)
• Electrical system
• Hot water heater
• Ductwork
• Jetted bathtub
• Garage door openers

Combo Plan

• Dishwasher
• Refrigerator (with icemaker)
• Clothes dryer
• Freezer
• Trash compactor
• Oven/range/stove/cooktop
• Clothes washer
• Microwave ovens
• Instant hot water dispenser
• Garbage disposal
• Attic fan
• Ceiling fan
• Bathroom exhaust fan
• Doorbell
• Kitchen fan/exhaust hood
• Central air conditioning
• Central heating system
• Plumbing (includes stoppages)
• Electrical system
• Hot water heater
• Ductwork
• Jetted bathtub
• Garage door openers

Note: AHW prices will vary by location and the plan chosen. Contact AHW Home Warranty for a personalized quote or fill out the form on their website for an instant quote.

AHW charges a service fee of $75, which is standard in the home warranty industry. A service fee is charged per service call. You may request service as many times as needed during the term of your contract.

Coverage length

AHW allows its customers to choose between an annual warranty contract and a monthly warranty contract. This flexibility provides potential customers with customization over how their home is covered and is one of the company’s key differentiators. Also, if you invest in a single payment plan with AHW Home Warranty, your first month of service is given to you for free.

Coverage limits

AHW’s sample contract, which is available online, lists coverage caps for various systems and appliances. For example, the AHW sample contract states that the company will pay no more than $2,500 per contract term for access, diagnosis, repair, and replacement of the A/C system. For the majority of other items in the contract, like the electrical system, roof leaks, and plumbing, the coverage cap is $500.

What to expect with AHW Home Warranty

AHW customers can file a claim 24 hours a day, seven days a week. They have an online portal for customers and realtors that provides access to an Account Center where claims can be submitted and monitored.

To submit a claim, customers can:

• Call 888-934-0001
• Sign into their online customer portal

Once the claim has been submitted, AHW will contact a service contractor within 48 hours. The contractor will then contact the customer directly to schedule a convenient appointment during normal business hours. In emergency situations, expedited scheduling is available at the discretion of AHW. Note: customers may be required to pay an additional fee for emergency scheduling.

AHW Home Warranty reviews

AHW does not have anywhere near a 5-star rating from any customer review sites like the BBB, trustpilot.com, and Yelp. With just 1/5 stars on Yelp, we’ve noticed that there are several hundred poor reviews of AHW complaining of claim denial, slow or nonexistent response times, and even some saying AHW finds it difficult to find service providers as they don’t get paid. 

Sharon V. (10-29-2021) on Yelp:

“This is a horrible company. They put you on hold over 30 minutes then when you finally open a claim the contractors do not contact you. Recently opened a plumbing claim. The assigned a company that doesn’t seem to exist. We could not find them by name or phone number anywhere. The company never contacted us. Usually send out a person that isn’t qualified and just says he’s a contractor.
DO NOT purchase this service plan!! I warned you. Disaster!!!!!!”

Cathy M (10-30-2021) on BBB:

“AHW has not fulfilled their promise to repair appliance within 48 hours. I have waited for a repairman for over a week now! Always an excuse when you wait on the line 30 to 45 minutes, just to get the run around. I would not recommend this company! The make it sound good, but, do not follow through!”

Allison K (10-27-2021) on BBB:

“We were dissatisfied due to poor customer service, technicians that are sent to home and are not properly trained. I was told this was a month to month contract and when I called to cancel they did so and then I received a charge for the remainder of my contract. I called back once I received the charge and They referred me to my contract statement and said I signed a contract for a year. I realized I had been scammed. Be very cautious with this company and don’t be fooled into their sales talk.BEWARE!”

AHW ratings

The Better Business Bureau (BBB) gives AHW an B- rating and the company is not BBB accredited. It has 3.79/5 stars, but as you scroll almost all recent reviews are that of a disaster. Consumer Affairs also gives AHW a 1.3/5 stars with more reviews complaining of poor response time, bad customer service practices, and claim denial.

Compare AHW to the competition

Looking at other home warranty companies on the Internet, you’ll find that home warranty plans often appear similar on the surface but differ in details, like coverage caps, monthly costs, service fees, and customer service. If you want to compare AHW plans to other providers, these are the alternative home warranty companies we recommend.

Final thoughts

House Method gave AHW a score of 1.5 stars out of 5. AHW has poor reviews, poor customer services, and over does not seem to put the customer first. We recommend going with a more trustworthy company for your home warranty, like Choice Home Warranty or American Home Shield.

AHW may be a good option for you if… 

• You want a standard service fee of $75.
• You want coverage for unique items.

AHW may not be your first choice if… 

• You want to choose your own service contractor without needing prior authorization.
• You live in a state where contracts are not available (California, Florida, Hawaii, Iowa, New Mexico, New York, Oklahoma, or Washington).
• You want a quick response from your home warranty company

Methodology

At House Method, transparency and trust are our most important values for the reader. That’s why we took the time to create an objective rating system and score each home warranty provider according to our methodology. Our team spent hours on the phone speaking to representatives from each home warranty company to get information right from the source.

Our rating system involves a weighted, 100-point scale that scores home warranty companies on plans offered, coverage, state availability, cost, trustworthiness, customer service, and unique benefits.

For more details, check out our affiliate disclosure and rating methodology.

Company information

• Company name: AHW
• CEO: Patrick C. Bateman, President
• Years in business: 3
• Telephone: (888)-934-0001
• Address: 20 S 3rd Street, Suite 210
• City/State: Columbus, OH
• Zip code: 43215-4206
• BBB rating: B –

Additional Home Warranty Companies to Consider