Vivint Reviews 2019: Our Choice for Home Security

By Sarah Shepperd

House Method reviews save you time, save you money, and are always free. Here we compare home security systems and explain why we choose Vivint for home security and automation. Advertiser Disclosure.


Since 77% of Americans have a smartphone and nearly half of Americans use a voice assistant, it’s shocking that only 20.61% of Americans between the ages of 18–29 own a home security system, according to research from the Pew Institute. Home security systems don’t just protect you, your family, or your pet from potential break-ins—they’re designed to make your life smarter and easier.

With a smart home security system, you no longer need to worry about stolen packages or stress about a high energy bill because you forgot to adjust the temperature before leaving for vacation. You don’t even need to be there to let the neighbor in to feed the cat.

Home security is more advanced, more protective, and more accessible than ever before. We explore the importance of home security and why we recommend Vivint for your home security and home automation services and products.

We answer these questions in our Vivint review:

  • How do smart home systems work?
  • What are customers saying about Vivint?
  • What products do Vivint offer?
  • How much do smart home systems cost?
  • What is Vivint’s customer service like?

If you want to learn more about Vivint, get a free quote, or hear more about the current promotions, call 888.841.5276.*

Smart home security systems: What to expect

Home security systems are exactly as they sound: systems set up to secure the home. Essentially, networks of electronic devices work together to protect against home invasion.

Typically, should someone try and open a door or window that is protected, an alarm goes off and then a signal or notification is sent to the homeowner, a professional monitoring company, or the authorities indicating a potential intruder or invader.

Home security systems typically include certain products such as:

  • A control panel that tracks and monitors the system
  • Security cameras set up inside or outside of the home
  • Door and window sensors
  • Motion sensors and motion detectors
  • A siren or alarm system
  • Yard signs or window stickers

Although yard sign and stickers seem unnecessary, they alert potential intruders to the security system to deter them from trying to break in. According to a study that surveyed 422 incarcerated burglars from WTOP, security signs were considered one of the top 10 most important security measures.

When it comes to home security, you have many options. You can buy a DIY home security kit or a professional home security system. Often, the problem with the kit is that it requires self-monitoring, which isn’t ideal. What if you go out of town? What if you simply step away from your phone or monitor and miss something? Some companies offer professional monitoring but not professional installation, and DIY isn’t for everyone.

That’s why we started reading Vivint reviews. Powered by professionals, this home security company requires professional installation and includes 24/7 professional monitoring in their home security plans, and they make their own award-winning equipment. What’s not to love about that? We’ve evaluated their reviews, products, and costs before recommending. Read on to learn more.

The Vivint Smart Home system products and services

Unlike some home security companies, Vivint offers customizable packages, so you can pick and choose additional products based on your needs. They also support Amazon Echo, Nest smart thermostats and other Nest products, and Apple iPhones and iPads.

Are you a parent who wants to protect the family, but also let the dog in and out while you’re not home? Are you a frequent traveler who wants to be able to control the temperature and monitor deliveries while you’re away? Are you a remote worker who wants to feel safer while being home alone all day?

With Vivint, you can choose from a variety of security products (such as sensors, indoor and outdoor cameras, and professional monitoring) and home automation products (such as a doorbell camera, two-way talking, and a garage door control).

You can enjoy mobile control using the Vivint Smart Home app, voice control using Google Home, or home control using the Vivint Smart Hub™, which is a touchscreen that allows you to control all facets of your home security. All three will connect to your Vivint products and services through a shared wireless connection that you access at home or on WiFi while you’re away.

There are multiple package options, but the Smart Control and Smart Complete are the two most popular. They both come with the following services and products:

  • Vivint Smart Hub™ (included in all packages)
  • Vivint Smart Home app (included in all packages)
  • CO Detector
  • Smoke Detector
  • Food/Free/Heat Sensor
  • Yard Sign and Light (included in all packages)
  • 6 Vivint Smart Sensor
  • 2 Vivint Motion Sensor
  • Vivint Doorbell Camera
  • Vivint Element Thermostat
  • Kwikset Smart Locks
  • Garage Door Controller
  • Vivint Lamp Modules

With even more focus on safety and security, the Smart Complete package also comes with the Vivint Ping Camera and Vivint Outdoor Camera.

Vivint vs. other smart home system companies

We’ve compared Vivint to other companies and found that Vivint offers many perks: you can customize your plan, get a free consultation at home, enjoy more high-quality products, and have 24/7 professional monitoring.

Vivint Smart Home ADT Pulse Xfinity Home
Free in-home consultation Yes No No
Professional installation Yes Yes Yes
24/7 customer service Yes Yes Yes
Two-way voice panel with monitoring support Yes No No
Hands-free voice control to lock doors, close garage door, arm security system, and adjust thermostat Yes No No
Smart doorbell camera Yes No No
Smart thermostat Yes Yes Yes
Smart door lock Yes Yes Yes
Occupancy-based temperature management Yes No No
Smartphone app Yes Yes Yes

As you can see, Vivint offers more products and services than these two other companies. Even when you compare Vivint’s products to Ring’s products, for instance, you’ll find that Vivint’s wireless setup, professional installation, and two-way talk feature is unique. Vivint also records continuous video for 30 days, so you can track any activity that occurs in or outside of your home.

Have a safer smarter home: Vivint reviews

We think that choosing Vivint for home security is one of most effective ways to create a safer home. Not only does Vivint offer nearly 20 years of industry experience, but they work with a team of experts and create their own products using high-quality technology.

BBB gives them a B- that is based on multiple factors, including customer comments and complaints. On CNET, Vivint received a 7.6/10 and is considered a “solid choice for creating a robust smart home security system.”

Vivint customer reviews

Pulling from different sites, we wanted to give you an overview of what customers are saying about Vivint home security. We waded through both positive and negative reviews to find that Vivint has received mostly positive reviews, often with high scores.

On Trustpilot, for instance, Vivint has received 4/5 stars based on more than 12,000 reviews.

“The service technicians are all well trained, polite, and professional. I have had nothing but great service for the last 4.5 years! I cannot say enough about the professionalism, cleanliness, respectful behavior, and knowledge of everyone I’ve dealt with at Vivint Smart Home Security.” – Rhonda

On Consumer Affairs, where Vivint has received a 4/5 stars based on more than 3,000 ratings, Marie of Grove City, OH said,

The system is wonderful and I love the features it allows me to use from my phone as well. This makes me feel very safe with all the features. My technician was wonderful and very friendly. He showed everything that the system could do and took the time to develop a personal connection.”

The customer reviews, of course, aren’t all positive. The most common complaints have to do with the panel being able to sustain dozens of products. The more products you add to the system, the harder it is to run everything. Another factor that comes up: cost. Vivint is expensive compared to some other home security companies, but if you’re a new customer, you can enjoy a low-cost start up or additional promotions.

Vivint actively responds to customer reviews, and customers have nothing but good things to say about the Vivint technicians who visit their homes to install or repair items. Many consider their customer service to be excellent, and we would have to agree.

What do Vivint packages costs?

The package costs vary. The Smart Control package, for instance, focuses on home security, smart home technology, and cloud storage. Pricing starts at $39.99 per month, but make sure to call 888.841.5276 to get a free quote for the services you want.*

The cost of Vivint Smart Home security packages might seem high, but if you’re interested in high-quality technology, 24/7 monitoring, and the ability to use WiFi to control your home, it is worth the cost. You aren’t required to pay for everything up front either, if you don’t want to.

Vivint has changed their payment format, thanks to various Vivint reviews. They now offer Flex Pay™ options, so you can customize your pay period. These are your two options:

  1. You can pay for your equipment up front and prevent a long-term commitment.
  2. You can pay for your equipment monthly.

If you choose the second option, you then have two financing term options: 42 months (3.5 years) or 60 months (5 years). You will not be penalized for paying the total price of equipment early. If you pay for a portion of the equipment up front, you can enjoy a lower monthly payment.

Once set up, you don’t have to pay extra for the Vivint Smart Home app, which is free for all smartphones. With the app, you can unlock and lock doors, open and close the garage, monitor your camera’s sensitivity settings, and talk in real time with visitors on your front porch.

The Vivint Smart Home app has received phenomenal reviews, ranking higher than 4/5 on both Google Play and iTunes. It has a simple, attractive, and convenient-to-use interface.

Questions to ask a home security provider

As you decide which home security company you prefer, it’s important to look at all aspects of the package, terms, and payment details, so you’re not stuck with any surprises. To make the most well-informed decision, we suggest talking to one of the Vivint sales reps (which we’ve already done) and ask the following:

What are your contract terms?

As mentioned, Vivint doesn’t require you to sign up for a term, so your contract is as long as you pay for your security equipment up front. Some companies require a minimum term, no matter what.

How are the products installed? Are you required to install the products yourself or will a professional come to your home to install the products?

For many customers, professional installation is a necessity. Whichever you choose, make sure the equipment is installed correctly.

Do you offer professional monitoring?

Depending on your needs, you may find that self-monitoring is difficult, time-consuming, and less effective than simply working with a professional company.

Do you have any ongoing or current promotions?

Buying a smart home security system isn’t exactly cheap, which is why it always helps to get a discount or promotion. Check with the sales rep to see what’s available.

Do you have your own monitoring center?

If professional monitoring is important to you, it’s good to know who will be monitoring your home. Some companies outsource their monitoring.

Can you cancel the term or contract?

If you’re required to sign a contract, it’s important to know what’s included in the terms and conditions. Signing up for a five-year term can be stressful, especially if you intend to move before that five years is up. With Vivint, you don’t have to sign up for a term. If you do, you can transfer the service to somebody else once you move, or have it moved and installed in your new home).

If you have any questions about products, packages, installation, or technical issues, you can call 888.841.5276 and speak with a Vivint customer service representative.

House Method’s Vivint review: Peace of mind, professionally installed

Vivint’s has a team of customer service representatives, expert technicians, and professional monitors who are eager to protect and serve their customers.

If you choose Vivint, know that professional installation and professional monitoring is included in your home safety services, no matter what. The cost for professional month-to-month monitoring is $39.99 per month for basic home protection services and $49.99 per month for those services and two special security features.* You can enjoy peace of mind knowing your family is being protected.

Vivint is offered throughout the United States, Canada, and New Zealand. If you already have service through Vivint, make sure you download the Vivint Smart Home app, so you can monitor your home system from anywhere.

Call 888.841.5276 to hear about current promotions and get a free quote.

Have a safer home.

Call Vivint for a free quote.

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*Conditions apply. Click here for plan details. Plan Details: *Minimum $39.99/month services agreement required. Minimum $549.99 equipment purchase may be financed at 0% annual percentage rate (APR) for up to 60 months with no down payment (for example $9.17/month for 60 months for $549.99 of equipment financed). $49 to $199 installation fee applies. Subject to credit approval. Month-to-month service agreement available when equipment is purchased up front. Additional equipment may be purchased and financed. Financing options require monthly services agreement coterminous with applicable financing agreement (for example $39.99/month for 60 months = total services cost $2,399.40). Camera functionality starts at $49.99/month for services, with additional equipment purchase or financing required. System supports up to four cameras subject to sufficient wifi speeds. Without a Vivint services plan, product and system functionality is limited (including loss of remote connectivity). Speak to a Vivint representative at the phone number in this offer for complete equipment, services, and package details, including pricing. Offer not available in all states or provinces. Taxes and local permit fees may apply. New Vivint Customers only. Products and services in Louisiana provided by Vivint Louisiana Commercial Certificate #58280. See Vivint license numbers here. †According to App store Rating 1/11/2017 § ^ Average time in 2017 for a Vivint agent to give a price quote is 11.8 minutes. Setting up the account may add additional call time.

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