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What TruGreen Reviews Say About Their Lawn Care Services

The House Method team researches, reviews, and recommends a number of services, including lawn care providers. Affiliate disclosure.

TruGreen is the largest provider of lawn care treatments to homeowners in the US, serving more than 2.3 million residential and commercial customers. Treatments include fertilizer, weed control, soil amendments, and aeration to improve the growing conditions of your lawn.

If you’re thinking about hiring a lawn care company, checking out consumer reviews is a good place to start. We’ve looked at TruGreen reviews to provide you a sense of what lawn care services the company offers and how customers like the service they receive.

After researching TruGreen and other providers, House Method recommends TruGreen for professional lawn care services. Contact TruGreen at 888.535.3193 or provide your zip code online to receive a free price quote for your specific needs.

What is TruGreen?

TruGreen provides professional lawn care services to more homes in North America than any competitor. In fact, the company’s market share is about one-third of the total lawn care market for residential lawns, and it is far bigger than any other provider that specializes in working with homeowners.

The company’s mission is to help homeowners achieve a beautiful lawn that can serve as the backdrop for family fun and the events that become the memories of a lifetime. To create a front lawn that provides a welcome mat for your home, TruGreen focuses on using a scientific approach to create responsible lawn care practices. Its staff includes Ph.D. agronomists who investigate the best way to care for lawns and treat problems. The company also provides its employees with the specialized training necessary to care for lawns around the country.

In addition to lawn care services, many customers also sign up for TruGreen’s tree and shrub program, which is offered in a package with lawn treatments. Additional lawn services, such as overseeding, are available if your lawn needs them. TruGreen also provides pest control plans that target mosquitoes, fleas, ticks, ants, and other pesky insects. In some areas, TruGreen also offers sprinkler system repair.

Based in Memphis, TN, TruGreen has been in business for about 45 years. As of late 2018, the company has 315 company-owned branches in the US and Canada and more than three dozen franchised branches.

Lawn Care Worker Sprays Crabgrass

What to expect with TruGreen

What happens if you hire TruGreen for lawn care services?

  • The company will begin by sending a certified specialist to perform a Healthy Lawn Analysis®✦. The specialist will inspect your yard for any issues that need to be addressed and use the company’s service planning methods to devise a tailored lawn care plan.
  • Lawn care specialists will come to your home every four to six weeks to apply the necessary treatments to feed your grass and control weeds.
  • The specialist will leave you a personalized service summary after each visit, including tips and suggestions of what to do between visits, such as specific watering and mowing tips.
  • As part of their Healthy Lawn Guarantee®◆, if you aren’t satisfied with a treatment, just make a phone call and TruGreen will come out as often as needed to solve the issue.

Customers can choose from three levels of lawn service plans.

TruGreen service plans

TruHealthSM Lawn Plan This is the most basic plan, focused on fertilizing your lawn and controlling weeds. The plan also includes an application of lime, which is a soil amendment that improves the growing conditions for your grass. If your yard’s in good shape, this plan will help maintain that level.
TruCompleteSM Lawn Plan This is a total lawn care plan that includes everything in the basic plan along with an aeration treatment to loosen the soil and make it easier for plant roots to expand and absorb water. If your lawn needs a little extra care, this might be a good level for you.
TruSignatureSM Lawn Plan This plan takes the complete lawn care package and adds the Tree & Shrub Plan. With this package, your plants will be fed and treated for insects and disease that can damage landscaping. With this program, all your trees and shrubs, not just the grass, is treated by a trained specialist.

TruGreen reviews

Consumers have posted TruGreen reviews on a variety of review websites. Many consumers praise the specific lawn care technician who services their lawn, which is not surprising because TruGreen makes having a professionally trained staff a point of pride. Even reviewers who were not completely satisfied with their treatment (such as in a TruGreen overseeding review) confirm that the company keeps its promise to make a return visit to satisfy the customer.

Here are what some consumers in the Charlottesville, VA, area said in their TruGreen reviews.

“I like that I don’t have to worry about weeds. If there are problems, I can call back and have someone come back out. I also like that the technician asks if I have any questions each time they come.”

“I originally gave the aeration/seed service a very low rating because the crew barely put down any seed at all (the aeration was great). I reached out to TruGreen to share my displeasure and the response was immediate. I received a call in short order and someone was sent out within a few days to apologize in person and put down an appropriate amount of seed. I was disappointed by the initial service, but [I] am happy with the quick response and swift corrective action.”

Across the country in Sioux Falls, SD, TruGreen customers were also praising the services they received.

I love the way TruGreen has transformed our yard to [be the] nicest on the block. It is because of great product, excellent customer service, and attention to detail, they are the best lawn care service in our area. Keep up the good work!

“I’ve seen some real positive progress on my shrubs this year. They’ve improved a lot over the last couple of years because of your service. Things were so dry a few years ago with that drought that we had. But, now my yard, trees, and shrubs look much better. They bounced right back with the right yard care and watering! Thank you to all who have been taking care of my property.”

On Trustpilot, where more than 2,000 users have left TruGreen reviews, 59% rate the company as excellent and 16% rate it as great.

If you don’t want to take the word of TruGreen reviews found on the Internet, how about the Better Business Bureau? The BBB gives the company a A+ rating for its headquarters location in Memphis. The company has also been BBB accredited since 2012. Keep in mind that local office ratings can vary.

back view of family with pet walking on green meadow in park

How TruGreen compares

TruGreen is the largest residential lawn care service company in the US, and it is ranked #2 on Lawn and Landscape magazine’s 2018 list of the top 100 lawn care and landscaping companies. The largest company only works on commercial properties, as do all the other companies in the Top 10.

How does TruGreen compare to the residential competition?

Company National availability Trustpilot rating
TruGreen 47 states (excludes HI, AK, and VT) 4/5 stars
Weed Man 150 offices but national coverage is spotty, with many offices in some states, none in others Not rated
Lawn Doctor In 42 states with plans to expand Midwestern and Southeastern branches 4/5 stars
The Grounds Guys 180 branches across the US and Canada, but no branches in CA and some other states Not rated
Massey Services Southern US — FL, GA, OK, TX, NC, SC 4/5 stars

What’s the price?

The cost for any lawn care service will vary based on several variables, including:

  • The size of your lawn. A larger lawn requires more product and more of the technician’s time to treat it.
  • The condition of your lawn. A yard that needs to be renovated or that is infested with grubs and other insects requires more work than a lawn that’s in good condition and simply needs fertilizer and a little weed control to maintain that condition.
  • The service plan you select. More extensive plans with additional services require more visits by the lawn care specialist.

Many lawn care companies will provide a free price quote. To receive an estimate of TruGreen prices for your yard, call 888.535.3193 or fill in the online form. Ask the TruGreen representative about their discounts, including a $29.95 deal on your first lawn application.

House Method’s TruGreen review

House Method recommends TruGreen as our preferred lawn care service provider. We appreciate how TruGreen’s goal is to help families enjoy their outdoor living spaces by providing care that’s tailored to the needs of your lawn.

Gardener horticulturalist spraying weed killer on lawn - garden maintenance

Expertise

We also like how with TruGreen, you’re getting science-backed, expert lawn care. The company employs a team of Ph.D. trained agronomists who have years of experience studying the needs of grass and who have the scientific chops to figure out the best method to keep lawns healthy.

Convenience

For most homeowners, using a professional lawn care service is so much easier than doing it yourself. Figuring out the correct fertilizer and weed products needed, as well as understanding the right application schedule, is time-consuming and takes some serious research. With TruGreen, you can leave the tricky elements up to the professionals and simply enjoy your lawn.

Blue fertilizer in brown bag on green grass

Save on lawn care products

If you prefer to do lawn care yourself, you need to purchase and store the fertilizer and other chemicals, as well as equipment such as sprayers and spreaders necessary to apply the products. When you add up all the costs, you don’t necessarily save much money by treating your own lawn, especially when you consider the time it takes to do the work. TruGreen provides all of their own tools and products, so you don’t have to worry about having all the right materials yourself.

Vibrant spring grass background.

TruGreen guarantees

TruGreen’s service technicians are fully trained to tailor the treatments to match what your lawn needs. They start by performing a Healthy Lawn Analysis®✦, a health checkup for your yard that lets them know the current condition of your lawn and what treatments will help it reach its full potential.

If you’re ever unhappy with a service, TruGreen’s Healthy Lawn Guarantee®◆ ensures that they will return to your yard between scheduled visits to make any adjustments necessary for you to be satisfied.

Aerating Lawn

Flexibility

With three levels of lawn care service available, plus the option to add services such as overseeding or pest control, TruGreen offers homeowners a large degree of choice. In addition, all applications are tailored to the needs of your lawn—not your neighbor’s or a standardized plan.

To receive a free price quote for your lawn, call TruGreen at 888.535.3193 or fill in the online form.
Irrigation of the green grass with sprinkler system.

FAQ: TruGreen reviews and services

What is the TruGreen app?

In the fall of 2018, TruGreen partnered with Glympse, a company that specializes in real-time location technology, to provide its customers with real-time location data for the specialist who will treat their lawn. Customers can now see the location and estimated arrival time of their TruGreen specialist via the TruGreen mobile app. The app is available on Google Play (where it has 3.4 stars out of 5) and at the iTunes App Store (where it has a 4.7 star rating out of 5 stars).

Customers can also reschedule their appointment via the mobile app.

TruGreen technicians perform more than 100,000 jobs every day, and the company also uses automated phone messages to alert customers when service is scheduled.

In fact, some TruGreen reviews single out the punctuality of their technicians, such as this review that was posted on Trustpilot.

“Service is always on time. They let you know a couple of days in advance via automated phone message that service will be that week. Our technician always knocks on the door to let us know he is here. He is always polite, friendly, and courteous. [I am] very satisfied with the service. [I] also like being able to pay online.”

How much does TruGreen actually cost?

The cost for TruGreen lawn care services will vary based on factors such as the size of your lawn, the condition of your lawn, and the level of service you are seeking. The best way to find out what TruGreen will cost in your situation is to fill in the online form or call the company at 888.535.3193.

What does TruGreen do to your lawn?

The treatments your lawn receives depend in part on what your lawn needs and what TruGreen services your plan includes. Basic treatments include fertilizer to feed your lawn and promote dense grass growth, plus weed control products to limit the number of weeds in your yard. The company also applies lime, a soil amendment that reduces the acidity of your soil and produces better growing conditions for grass. TruGreen also provides aeration services. Aeration relieves compacted soil, breaking up the ground so water and nutrients can reach the grass roots and be absorbed more easily. Additional services customers might want include overseeding of thin lawns and grub control.

What about mowing and watering?

TruGreen describes its relationships with homeowners as partnerships. TruGreen provides the treatments and gives you advice on watering and mowing your yard, but it’s your responsibility to make sure that those tasks are completed so that your lawn can be its healthiest. TruGreen’s treatments will be more effective if your lawn is adequately watered and mowed as recommended.

Have a healthy lawn

with the help of America's #1 lawn care company, TruGreen.*

Call for a Quote

*America’s #1 lawn care company based on U.S. market share of professional lawn care companies. 2017 NorthStar Partners U.S. Share Tracker. Purchase of full lawn plan required for Healthy Lawn Analysis, which is performed at the first visit. Guarantee applies to full plan customers only. Requires purchase of annual plan. Special price of $29.95 is for first application only, for new residential EasyPay or PrePay customers only, and applies to lawns up to 5,000 square feet. For lawns more than 5,000 square feet or for the regular lawn application price for a lawn of any size, please call for estimate. Valid at participating TruGreen locations. Availability of services may vary by geography. Not to be combined with or used in conjunction with any other offer or discount. Additional restrictions may apply. Consumer responsible for all sales tax.

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