SERVPRO Review

By: Elizabeth Bunn

The House Method team researches, reviews, and recommends a number of home services. Affiliate disclosure.

When disaster strikes, SERVPRO® is there. For over 50 years, SERVPRO has been the leader in cleanup and restoration services nationwide with over 1,700 franchises.

No matter the size, SERVPRO Professionals are available 24/7 to provide speedy assistance. Their highly trained technicians and advanced technology restore your residence by resolving fire, water, storm damage, mold, and advanced cleaning services.

No one wants to be left alone in the midst of damage, and finding the right restoration service can be tricky. Let House Method do the work for you. Below is our review of SERVPRO and customer testimonials on their services to help you decide if they are the people to call.

SERVPRO services

Fastest and Most Reliable Restoration and Cleaning Service

  • Highly trained technicians through SERVPRO Industries, Inc. (IICRC-approved school)
  • Advanced technology
  • Over 1,700 franchises nationwide
  • SERVPRO Emergency READY Profile and READY Plan app
  • Preferred vendor for national and local insurance companies
  • Named #1 in Restoration Services Category in Entrepreneur Magazine since 2005
24/7 emergency service
Fast response to any size disaster
Over 50 years of experience

What you can expect from SERVPRO

For any type of damage, SERVPRO is devoted to its restoration and remediation process to ensure that your home is back to its previous condition.

  • Emergency contact—A SERVPRO representative will ask you several questions to aid in a quick and efficient response from your SERVPRO professionals.
  • Inspection and assessment—Your SERVPRO professionals will carefully inspect your property’s damage and determine the areas affected, leading to a plan of action.
  • Removal and containment—Depending on your damage, your SERVPRO professionals will act as soon as possible to minimize further damage to your home.
  • Cleaning and repair—Using specialized cleaning techniques, SERVPRO professionals can clean restorable items, sanitize, and remove odors.
  • Restoration—The final goal of SERVPRO professionals is to get your home back into its pre-damage condition. This can be as minor as replacing drywall or as extensive as rebuilding rooms. Regardless, SERVPRO will get it done.

SERVPRO services

  • Water damage restoration
  • Fire damage restoration
  • Mold remediation
  • Storm damage restoration
  • Air ducts and HVAC cleaning
  • Biohazard cleaning
  • Carpet and upholstery cleaning
  • Ceiling, floor, and wall cleaning
  • Drapes and blinds cleaning
  • Odor removal
  • Sewage and toilet overflow

Cost

While SERVPRO does not provide pricing information online, you can get help online or by calling (855)-204-4028 to speak with a SERVPRO technician. Many homeowners insurance companies will also cover the damage.

House Method’s SERVPRO review

House Method recommends SERVPRO due to their unparalleled service excellence and 24/7, prompt response time. Whether your home undergoes water damage, mold infestation, or sewage and toilet overflow, SERVPRO has you covered. No matter the amount or variety of damage, SERVPRO is there to assess and repair the situation to the best of their ability. Due to this, SERVPRO is the preferred vendor for many national and local insurance companies.

SERVPRO Industries Inc. school is IICRC certified, providing their technicians with the utmost expertise on restoration. Their technicians work diligently to provide you with the best service.

With more than 1,700 locations nationwide, SERVPRO franchises are seen everywhere, making them easy to find and contact.

Their free pre-emergency resources, such as the SERVPRO Emergency READY Profile and READY Plan app, allow the customer to be ready before disaster strikes.

Customer reviews

Here’s a review from Monica G. on her experience with SERVPRO on the BBB website:

“I had a fantastic experience with SERVPRO. They came to my home and thoroughly explained everything to me. Then they submitted their estimate to my insurance company and copied me as well. The insurance company said it could take up to 2 weeks for their approval! We could not wait with all the water damage we had from our kitchen into the basement. We asked them to get started since the work had to be done, and we figured we would pay if the insurance didn’t. We couldn’t let the water and mold continue. They came and did everything they said they would efficiently and effectively. Since the staff had the day off for Veterans Day, I had 2 project managers come and do the work themselves. Fantastic job! Can’t thank them enough!”

I want to send this letter of thanks and appreciation for the SERVPRO team of Sunrise. I was one of the many customers affected by Hurricane Irma in Florida and [the technician] and the team went above and beyond to help me. [The technician] came to my house and did a thorough assessment of the water damage and quoted a fair and reasonable price. The team came to my house the next day and performed the work. Keep in mind that the Internet and power were down for the team. I will be a SERVPRO customer for life.”

Paul T.

BBB rating

SERVPRO maintains an A- rating from the Better Business Bureau (BBB) and has been accredited since 1989. The BBB takes into account the responsiveness of SERVPRO to its customers’ feedback.

SERVPRO history and years in business

SERVPRO was founded in 1967 by Ted and Doris Isaacson and remains in the family today. The couple launched the business initially as a painting business in Sacramento, CA, but with their background in restoration and repair, they decided to expand the company. They eventually moved the company headquarters to Gallatin, TN.

The company has come a far way with over 1,700 franchise locations nationwide. They have received many awards and recognitions over the years such as being named Small Business of the Year in the Nashville Business Journal in 1991 to remaining #1 in Restoration Services in Entrepreneur Magazine since 2005.

The company continues to grow and provide unparalleled service excellence.

SERVPRO: Quick Facts

  • Company Name: SERVPRO
  • Year Founded: 1967
  • Headquartered in: Gallatin, TN
  • BBB Accredited: Since 1989
  • Partnerships/Endorsements: PGA Tour, SERVPRO First Responder Bowl

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