I Have a Sears Warranty. Am I Protected?

By: Kristin McClure

House Method researches, reviews, and recommends warranties of all kinds. Affiliate Disclosure.

Sears is one of the longest standing names in the home improvement industry. A Sears warranty can refer to either the home warranty—offered through Sears Home Services—as well as appliance warranties for Kenmore products.

Unfortunately, the Sears name doesn’t reflect stability as it once did. If you’re a Sears Home Warranty or appliance customer, it’s likely you now question whether your home, systems, and appliances are still protected by Sears.

As home warranty experts, House Method can explain what both Sears warranties include, what to expect in the future from your coverage, and why you should consider a home warranty from another provider. Companies like Choice Home Warranty can provide the same comprehensive home services and support at a much more affordable rate. Below, we will look at both companies and compare their home warranty plans.

For a free quote from Choice Home Warranty, call 848.256.4658 or provide your zip code.

Free Choice Home Warranty Quote

Sears Home Warranty

Sears Home Services provides home warranties, appliance repairs, maintenance, and even appliance cleaning assistance to homeowners throughout the United States.

Sears Home Warranty plans cover common appliances and systems, such as refrigerators, ovens, and electrical systems. The plans are designed to protect your wallet from unexpected costs when these appliances and systems break.

Sears Home Warranty plans operate like many other home warranties. Contract are typically 12 months and can be renewed on an annual basis. When a covered item breaks or malfunctions, you can report the issue to Sears Home Services and schedule a service appointment with a Sears service technician. Home warranty plans usually include an annual fee, costing an average of $719.88, and an average service fee of $88 per service visit.

Sears service technicians repair all brands and models of appliances and home systems. If the technicians can’t repair the covered item, a replacement is an option.

Sears Home Warranty Plans

Sears Home Services offers three types of home warranty plans, including one for appliances, one for home systems, and one for both.

  • The Appliance Plan covers 10 appliances, including your refrigerator, oven, range, cooktop, dishwasher, and washer/dryer.
  • The Systems Plan covers 11 items, including your heating and air conditioning, plumbing, water heater, electrical system, and more.
  • The Whole House Plan covers 21 appliances and systems (i.e. everything in the Appliance Plan and Systems Plan).

You can also customize your Sears Home Warranty with additional coverage and add-on options, including pool and spa equipment/pumps, septic tanks, pumps, and a stand alone freezer.

With all three plans, there is a limit of $10,000 per claim and an annual limit of $50,000. There is no limit on the number of service claims you can make each year. In addition, unknown pre-existing conditions are covered, and there is no product age limit.

What is a Sears appliance warranty?

In Sears stores or online, you can purchase home appliances such as refrigerators, dishwashers, HVAC systems, washers, dryers, and more. If you purchase one of these appliances at Sears, the warranty you receive comes from the manufacturer, not Sears. Just a few of the appliance brands Sears sells include:

If you purchase a Kenmore appliance, you in fact will receive a Sears warranty, since Kenmore is the store’s own brand.

Read more about the Kenmore appliance warranty.

Sears Protection Agreements

Sears Protection Agreements are similar to extended warranties for appliance repairs and replacements. They cover:

  • Manufacturer defects
  • Normal wear and tear
  • Cosmetic defects

Service is unlimited, and there is no deductible or fees. If an appliance can’t be repaired, Sears delivers and installs a new, comparable replacement. In addition, if your product needs more than three repairs in one year, it will be replaced.

Repair Protection Agreements have similar coverage but offer fewer guarantees and benefits.

Sears also offers Sears Purchase Protect, which covers small appliances that receive a lot of wear and tear, such as vacuums and floor care, power hand tools, electric lawn and garden tools, small kitchen appliances, bicycles, luggage, toys, and portable electronics.

FAQ: Sears Warranty

How do I contact Sears warranty?

To speak to someone about your home warranty or schedule a preventive maintenance visit, call the Sears Home Warranty customer service phone number. You can also make a claim through your online account.

Does Sears Home Warranty cover plumbing?

Plumbing systems and stoppages are covered under the System Plan and the Whole House Plan.

How do I cancel my Sears warranty?

Call Sears Home Warranty customer service at 855.256.2467 to cancel your plan.

What are Shop Your Way points?

This is a currency where you earn points for every dollar spent in a Sears store or online. You can also earn Shop Your Way points with purchases made related to your Sears Home Warranty.

What is the Sears lawn mower warranty?

The warranty for a Sears lawn mower is provided through Craftsman, which was owned by Sears until 2017. There is a 2-year limited warranty for Craftsman push lawn mowers and ride-on lawn tractors.

Beautiful, Newly Built Luxury Home Exterior

Sears warranty reviews: Sears Home Services

Most home warranty companies contract their service calls to local companies across the country. However, Sears Home Services employs its own service technicians through various regional hubs. With an estimated 7,500 service technicians, Sears Home Services has repeatedly experienced a shortage of available appliance repair technicians. Customers have lodged extensive complaints about Sears Home Services for failed service repairs or extended delays. A Chicago Better Business Bureau agency downgraded Sears’ rating to “No Rating,” while it investigated the service technician complaints.

Sears bankruptcy: What happens to my home and appliance warranty?

Though Sears has been around since 1893, it has struggled in recent years to keep up with changing business models, e-commerce, and shifts in customer spending. The company filed for bankruptcy in October 2018, and the future of Sears is unclear.

The uncertainty around the business rightfully leaves customers questioning the state of the home and appliance warranties.

However, Sears warranties are still valid and coverage won’t be affected by the recent company changes.

“We want to assure our Sears Home Warranty customers that your contract will be honored and that your system and appliance coverage should not be affected by Sears Holdings’ decision to restructure under Chapter 11 bankruptcy,” the website states. Sears Home Warranty is largely managed by Cross Country Home Services. They expect no change to currently scheduled service appoints and future coverage.

In addition, a Member & Customer QA circulated in October 2018 noted that Sears is “honoring our warranties, protection agreements and guarantees as normal.” This includes Kenmore appliances.

Why consider another home warranty

Despite this assurance, it’s understandable if you still have Sears warranty concerns. What will happen with Sears isn’t guaranteed, and you don’t want to leave your home unprotected.

With so many home warranty companies in the industry, there’s got to be a better option that leaves you feeling secure—and may even be more comprehensive and affordable than what you’re getting with Sears Home Warranty. With a different provider, you can still continue to protect your Kenmore appliances and get more coverage compared to your Sears appliance warranty.

Editor's Pick: Choice Home Warranty

  • You don’t choose between your appliances and systems—cover both even with the lowest level plan.
  • Plans start as low as $1 a day.
  • Get one month free when you sign up for a single payment annual home warranty plan.
  •  Work with local, pre-screened service technicians and professional customer service.

House Method’s recommended provider: Choice Home Warranty

At House Method, we review the best home warranties, comparing coverage, prices, limitations, and other important contract details. For us, Choice Home Warranty comes out on top.

With Choice Home Warranty, you can expect comprehensive coverage at a low monthly or annual price, affordable service fees, and professional customer service.* Some of our other favorite things about this provider include:

  • No home inspection required: Unlike many other home warranty companies, Choice Home Warranty does not require new customers to have a home inspection prior to receiving coverage.
  • Low service call fee: Sears Home Warranty may charge up to $100 per service visit on top of the annual fee. Choice Home Warranty’s $75 service call fee is affordable.
  • Service guarantee: If the repair work completed under your home warranty is insufficient, Choice Home Warranty will send a new technician to your home. You won’t be charged a service call fee for a period of 90 days on parts and 30 days on labor.
  • Home improvement service discounts: In addition to competitive pricing and comprehensive coverage, Choice Home Warranty offers great discounts, making your policy even more affordable.* Discounts include a free quote, lowered service fees, and a free month of coverage when you sign up for a single payment annual home warranty plan.
  • Customer service: Choice Home Warranty offers fast, professional and stress-free customer service throughout the repair/replacement process.** Customer service representatives are available 24/7 and work quickly to process your claim. You will work with the same claims professional throughout the process. Every Choice Home Warranty service contract also includes an online customer service and user-friendly reminders.

All Choice Home Warranty customers receive these perks:

  • Plans start at about $1 a day
  • Coverage for a long list of household appliances and systems*
  • Local, pre-screened technicians who will come within two business days**
  • Replacement options if the technician cannot repair the covered item***
  • 24/7 professional customer service
  • Automated home maintenance reminders
  • Complete transferability to new homeowners anytime during the warranty period
  • The first month free when purchasing a single payment annual home warranty plan

What do Choice Home Warranty plans cover?

Choice Home Warranty offers two warranty plans with basic and comprehensive coverage. Both plans are available for affordable annual or monthly payment, and you pay a service fee of $75 for each claim.

The Basic Plan includes the essential appliances and systems in your home. The Total Plan covers everything in the Basic Plan plus air conditioning, refrigerators, washers, and dryers. With both plans, you can select to include Optional Coverage items that aren’t as common, such as pools and spas (along with their equipment and pumps), septic systems, and second refrigerators.

Comparing Choice Home Warranty and Sears Home Warranty

Choice Home Warranty and Sears Home Warranty offer similar types of coverage, but the two plans differ in terms of the number of covered items, overall contract costs, service fees, and home improvement value.

Covered items

Choice Home Warranty offers more coverage for more home appliances and systems. A Choice Home Warranty Basic Plan or Total Plan covers 14 and 18 items, respectively.* The Sears Appliance Plan covers 10 appliances and the Sears Systems Plan covers 11 items. Both plans have optional coverage for less common items, which can be added to any plan.

The table below describes the difference in coverage between each company’s plans.

Covered Items* CHW Basic Plan CHW Total Plan Sears Appliance Plan Sears Systems Plan Sears Whole House Plan
Air conditioning system x x x
Heating system x x x x
Electrical system x x x x
Plumbing system x x x x
Plumbing stoppage x x x
Water heater x x x x
Water softener x x
Whirlpool bathtub x x x
Refrigerator x x x
Oven/range /stove x x x x
Cooktop x x x x
Dishwasher x x x x
Built-in microwave x x x
Garbage disposal x x x x
Clothes washer x x x
Clothes dryer x x x
Ductwork x x x
Garage door opener x x x x
Ceiling and exhaust fans x x x (exhaust only) x x
Built-in trash compactor x x
Toilet x x x x
Total Items 14 18 10 11 21
Monthly Price $29–$42 $49.99 $59.99 $69.99

Both brands also offer optional coverage, not shown.

The options from Choice Home Warranty present homeowners with flexible coverage for more items that Sears Home Warranty. The lower-level plans provided by Sears make you choose between your appliances and systems, meaning you have to purchase the Whole House plan to have even essential items—like your stove and water heater—both covered.

Cost

In addition to covering more of your household appliances and systems, Choice Home Warranty’s competitive pricing makes it one of the most affordable warranties on the market today—plans start at about $1 a day. When researching home warranties, consider the price comparison between Choice Home Warranty and Sears Home Warranty’s monthly costs, annual costs, and the annual cost per covered item.

Sears Home Warranty offers less coverage than Choice Home Warranty at a greater monthly and annual rate. The Sears Appliance Plan covers 10 small appliances (such as a trash compactor or dishwasher) for $49.99 per month. That comes out to about $600 per year, or about $60 per item.

Choice Home Warranty’s monthly and annual costs are lower than Sears Home Warranty plans. For example, Choice Home Warranty’s Basic Plan covers 14 common household appliances at an estimated $30 per month.*1 If you divide the annual cost by the number of covered items, you would be paying about $27 per item each year. That includes larger appliances systems such as heating, electrical, and plumbing. With Sears Home Warranty, you’re paying more for less coverage.

Company Covered Items* Service Fee Monthly Cost1 Annual
Cost1
Annual Cost / Covered Item
CHW Basic Plan 14 $75 $30 $360 $27.71
CHW Total Plan 18 $75 $40 $480 $26.67
Sears Appliance Plan 10 $75 $49.99 $599.88 $59.99
Sears Systems Plan 11 $100 $59.99 $719.88 $65.44
Sears Whole House 21 $100 $69.99 $839.88 $39.99

1 These prices are estimates and may not be the exact cost of your warranty. The price also includes one month free (13 months total) when you sign up for a single payment annual home warranty plan. Cost estimates are for a single-family home less than 5,000 square feet.

Home improvement values

No one likes an unplanned repair or replacement, along with the surprise cost and inconvenience that go with it. Purchasing a home warranty can help cover these costs instead of paying the full price out of pocket.

The National Association of Certified Home Inspectors (NACHI) publishes the predicted life expectancies of common household appliances. The table below provides a framework for the cost to repair or replace household appliances and system, as well as a cost comparison between the Choice Home Warranty and Sears Home Warranty plans over the maximum lifespan of each item.

Maximum life expectancy x annual cost per covered item under each plan
Appliance Life Expectancy (years) Replacement Cost CHW Cost2 (over max lifespan) Sears Cost2 (over max lifespan)
Dishwasher 9 $990 $240 $360
Clothes Dryer 13 $515 $347 $520
Refrigerator 3–9 $1,650 $240 $360
Washing Machine 5–15 $500 $400 $600
Central Air Conditioning System 7–15 $6,695 $400 $600
Water Heater 10–11 $1,605 $293 $440

2 Price estimates based on $26.67 per item under Choice Home Warranty Total Plan and $39.99 per item under Sears Home Warranty Whole House Plan. Note that your warranty contract may include limitations. Source: National Association of Certified Home Inspectors

Example: Warranty value for a washing machine

A washing machine is covered by Choice Home Warranty’s Total Plan, Sears’ Systems Plan, and Sears’ Whole House Plan. Assuming a 15-year old washing machine replacement is covered, you would pay:

  • $400 under Choice Home Warranty’s Total Plan
  • $600 under Sears Whole House Plan
  • Almost $1,000 under Sears System Plan

Assuming a new washing machine costs $500, you’ll save $100 with Choice Home Warranty but pay more with either Sears warranty.

Choice Home Warranty reviews

Choice Home Warranty contracts with a nationwide network of vendors, selecting the highest quality local companies for appliance repair and home services. With a large network of service technicians, you will not experience a delay in your covered appliance repair or home improvement service.** The technicians are thoroughly vetted and will communicate with you throughout the repair process. They will tell you the parts or services required to fix your covered item and an expected completion date.

Customers consistently rate Choice Home Warranty as affordable and responsive:

“I got a home warranty in January after my heat pump failed. It was a quick fix, but I didn’t want to be out in the cold if it happened again. Well, 6 months later and my garage door opener stops working. Choice Home Warranty covered it just like they said they would … very satisfied customer.”

“My pool pump and timer breaker kept flipping off, so I called and CHW set up a vendor right away. They called, we arranged a time, and even though they had to come back to replace the breaker, everything worked out great. I had to pay a slightly additional fee since I had reached the $500 pool maximum, but that’s fine. I’ve gotten my money’s worth for my premium for sure.”

Find out what other customers have to say with Choice Home Warranty reviews.

To get a free quote and see much how you can save compared to Sears Home Warranty or a Sears appliance warranty, call 848.256.4658 or type in your zip code.

Free Home Warranty Quote

from Choice Home Warranty

Call Now

*Terms and conditions apply. Click here to view complete limits of liability and any exclusions. CHW offers service contracts which are not warranties.
**See policy for specifics on response times.
***CHW reserves the right to offer cash back in lieu of repair or replacement in the amount of CHW’s actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance.
****In the event a claim is denied, and a customer seeks to have Us review that denial, We have the right to request routine maintenance records in reviewing its decision.

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