House Method researches, reviews, and recommends warranties of all kinds. Affiliate Disclosure
When it comes to consumer electronics brands, Samsung is a regular household name. In the past year, the company boasted over $224 billion in sales revenue. Samsung sells everything from cell phones that attempt to dethrone the market-dominating Apple iPhone to a full lineup of home appliances with smart features.
Any time you buy an expensive electronic device—like a new TV or a digitally enhanced clothes dryer—it’s a combination of excitement and fear. Our cell phones, for example, travel with us almost constantly, but can still be incredibly fragile. Who hasn’t dropped their phone and had their heart drop wondering if the screen survived?
Due to the relatively delicate nature of our electronic products, many consumers are concerned about the reliability of the product’s warranty. If you own a Samsung product or are considering purchasing one, you may be curious if the Samsung warranty provides the best protection for your new item.
While Samsung has an A+ rating by the BBB, the House Method team wanted to find out just how the Samsung warranty fared against other protection options, especially for major home appliances.
We’ve dug into reviews and research on Samsung’s manufacturer warranties for a variety of products. In this guide, we’ll let you know a general overview of the Samsung warranty for their top products, as well as other protection plans available. For large home appliances, we found that the protection offered by a home warranty was more comprehensive for the price than other protection plans.
To get the most accurate Samsung warranty data across several product types, we chose five of their top-selling and top-rated products. Samsung warranty information and additional protection plans available will be based on these models. Our product choices include cell phones, tablets, and home appliances. Below we’ve outlined a brief overview of each product as well as the product’s average rating from CNET.
|Product Type||Name/Model Number||Retail Price*||Average Customer Rating|
|Smart Phone||Galaxy S9 Plus 64GB||$739.99||4.5/5 Stars|
|Tablet||Galaxy Tab S3||$549.99||4/5 Stars|
|Washing Machine||WV990 FlexWash™||$1,449.00||4/5 Stars|
|Freestanding Oven||NX58M6850SG Gas Range||$1,399.00||4/5 Stars|
|Refrigerator||RF23M8090SG 4-Door French Door Fridge||$2,999.00||4.5/5 Stars|
*Price information from Samsung accurate as of January 2019.
Many consumers have the same questions and concerns when it comes to Samsung warranty information. We rounded up the most asked questions or comments found on review sites and product pages to put together an easy-to-reference FAQ.
A manufacturer’s warranty is a promise from the manufacturer to stand behind the quality of their product. Usually, manufacturer’s warranties include coverage for a set amount of time and only for certain defective parts or craftsmanship. For example, if you buy a new dishwasher and it’s not cleaning properly, you may have a defective part that is covered under the manufacturer’s warranty. If your claim is approved, the manufacturer will have a technician fix the issue.
The most important part of a manufacturer’s warranty is that they often only cover costs associated with defective products, not everyday wear and tear from normal use. Additionally, a manufacturer’s warranty will expire after a given time, though in rare cases a manufacturer’s warranty is guaranteed for the life of the product.
We’ve pulled the data from Samsung’s product warranties to put together this quick summary of Samsung warranties for the products listed above.
|Product||Samsung Warranty Period||What’s Covered?||What’s Not Covered?|
|Galaxy S9+ Cell Phone||Warranty coverage starts immediately after purchase up to 1 year for the device, battery, and other accessories.||Defects in materials and workmanship when used properly during the warranty period.||The warranty does not cover damages due to abuse, cosmetic damage, defects due to third party accessories, defects due to improper modifications (to hardware and software), purchase or use of product outside of the US, and normal wear and tear.|
|Galaxy Tab S3 Tablet||Tablet warranty is for 1 year after purchase for device, battery, and other accessories||The tablet warranty covers defective parts and materials, as well as improper workmanship of the products.||The warranty will not cover damages due to abusive use, scratches or dents, damage caused by third party accessories or chargers, damages caused by modifications, products purchased or used outside of the US, or normal wear and tear.|
|FlexWash Washing Machine||Parts and labor are covered for 1 year, and replacement of the stainless steel tub is offered for 3 years. The washing DD motor part is covered for 10 years.||Washer parts are covered if they are found defective in normal, proper use of the machine.||The machine is not covered if used outside of the US or used commercially. The warranty is also void if the machine is found to be abused or used improperly. Normal wear and tear of parts is not covered.|
|Oven||Warranty period is 1 year following the purchase to cover parts and labor.||Any parts that are found to be defective will be replaced or repaired during the warranty period.||Improper electrical wiring, gas hookup, or other improper installation that results in damage is not covered. Additionally, the warranty doesn’t cover ovens that are damaged due to normal wear and tear or abuse.|
|Refrigerator||Warranty covers 1 year for parts and labor, 5 years for sealed refrigeration system (compressor, etc.), 5 years of labor, and 10 years of parts for the digital inverter compressor.||Samsung will repair or replace parts that are found to be defective in the warranty period, whether due to workmanship or defective materials.||The warranty does not cover commercial use or use outside of the US. Additionally, it does not cover normal wear and tear or damage due to improper installation. Damages during shipment and delivery are also not covered.|
Although by consumer law you are not required to register a product to receive warranty benefits, there may be some benefits to registering a Samsung product. You can easily register your product online through Samsung by creating an account and inputting your product information. The benefits of registering a product include notices on recalls or important product information. You may also be eligible for certain exclusive deals on new products.
However, when you register a product using the warranty card, you give the manufacturer data they might then use for marketing purposes. Some warranty cards ask for extra details, such as health or family history, which Chris Hoofnagle of the Electronic Privacy Information Center, told Clark.com, “If you do send one in, fill out your name and address, and that’s it. Don’t fill out the part on whether or not you have bladder-control problems.”
Extended warranties offered by manufacturer’s are in reality a service contract, which provides protection at an additional price. Samsung offers a variety of extended protection plans in addition to their manufacturer’s warranty.
If you’re considering purchasing an extended protection plan through Samsung, remember that it is an additional cost and only covers a single item. In some cases, as with major home appliances, it might make more sense to purchase a home warranty protection plan that covers multiple items instead.
While a Samsung manufacturer’s warranty is great if you receive an appliance that has defective parts, they generally only last 1–5 years and don’t cover normal wear and tear of products. Another option for protecting your major home appliances is to purchase a home warranty contract from a third-party company that specializes in home appliance insurance.
A home warranty is different than homeowner’s insurance. It is a service contract that provides a protection plan for your major home systems and appliances. Home warranties do not cover televisions or small electronics such as your cell phone, but they do cover appliances like ovens, heating and cooling units, dishwashers, and more depending on your contract.
Common reasons to choose a home warranty over your standard Samsung warranty or extended protection plan include:
Since a home warranty is an additional cost, you might be wondering if it’s worth the price. The best home warranties are an affordable monthly payment and require a small service fee when a claim is made. Generally, home warranty premiums are $25–$67 per month and service fees are roughly $75–$125 per claim. You may be able to save on home warranty costs by paying for an annual plan, and reputable home warranty companies allow you to cancel your contract if you decide it’s no longer needed.
When considering whether a home warranty is right for your family, think about the possible repair costs of your major appliances. Appliances break down over time, so if you have several appliances that are no longer covered under a manufacturer’s warranty, a home warranty can help ease the cost of imminent repairs. For Samsung products, we looked at the average cost to repair an appliance, as well as the cost of common replacement parts.*
|Product||Cost to Repair||Replacement Parts|
*Replacement parts costs accurate as of January 2019.
The House Method team has put in a lot of time to evaluate many different home warranty providers. Our research leads us to consider Choice Home Warranty as our recommended pick for home warranty plans. They offer home protection plans starting around $1 a day with coverage of many different home appliances. Choose from one of two plans to meet your home’s needs:
|Covered Items*||Total Plan||Basic Plan|
|Air conditioning system||X|
|Garage door opener||X||X|
|Ceiling and exhaust Fans||X||X|
Choice Home Warranty also allows you to add on appliances and home systems and customize your protection plan. You can choose to include coverage of these additional appliances and services:
When choosing a home warranty company, you want to know that the company really has your best interest in mind. Our research has led us to believe that Choice Home Warranty provides a great value and exceptional service. Our favorite things about Choice Home Warranty include:
A home warranty can provide peace of mind and cost savings. It might be the best form of protection for your Samsung appliance, allowing you to save money on repairs over the product’s lifetime. A Samsung warranty on appliances is limited in the length of the warranty period and covered repairs.
Give Choice Home Warranty a call at 848.256.4658 or fill out this form to get a free quote on a home warranty for your Samsung products.
*Terms and conditions apply. Click here to view complete limits of liability and any exclusions. CHW offers service contracts which are not warranties.
**See policy for specifics on response times.
***CHW reserves the right to offer cash back in lieu of repair or replacement in the amount of CHW’s actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance.
****In the event a claim is denied, and a customer seeks to have Us review that denial, We have the right to request routine maintenance records in reviewing its decision.
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