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Does the Samsung Warranty Offer the Best Protection for Your Products?

By: Tara Seboldt

House Method researches, reviews, and recommends warranties of all kinds. Affiliate Disclosure

When it comes to consumer electronics brands, Samsung is a regular household name. In the past year, the company boasted over $224 billion in sales revenue. Samsung sells everything from cell phones that attempt to dethrone the market-dominating Apple iPhone to a full lineup of home appliances with smart features.

Any time you buy an expensive electronic device—like a new TV or a digitally enhanced clothes dryer—it’s a combination of excitement and fear. Our cell phones, for example, travel with us almost constantly, but can still be incredibly fragile. Who hasn’t dropped their phone and had their heart drop wondering if the screen survived?

Due to the relatively delicate nature of our electronic products, many consumers are concerned about the reliability of the product’s warranty. If you own a Samsung product or are considering purchasing one, you may be curious if the Samsung warranty provides the best protection for your new item.

While Samsung has an A+ rating by the BBB, the House Method team wanted to find out just how the Samsung warranty fared against other protection options, especially for major home appliances.

We’ve dug into reviews and research on Samsung’s manufacturer warranties for a variety of products. In this guide, we’ll let you know a general overview of the Samsung warranty for their top products, as well as other protection plans available. For large home appliances, we found that the protection offered by a home warranty was more comprehensive for the price than other protection plans.

Get a free quote from our recommended home warranty provider, Choice Home Warranty, by giving them a call at 848.256.4658 or answering a few questions about your home.

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Products for Samsung warranty review

To get the most accurate Samsung warranty data across several product types, we chose five of their top-selling and top-rated products. Samsung warranty information and additional protection plans available will be based on these models. Our product choices include cell phones, tablets, and home appliances. Below we’ve outlined a brief overview of each product as well as the product’s average rating from CNET.

Product Type Name/Model Number Retail Price* Average Customer Rating
Smart Phone Galaxy S9 Plus 64GB $739.99 4.5/5 Stars
Tablet Galaxy Tab S3 $549.99 4/5 Stars
Washing Machine WV990 FlexWash™ $1,449.00 4/5 Stars
Freestanding Oven NX58M6850SG Gas Range $1,399.00 4/5 Stars
Refrigerator RF23M8090SG 4-Door French Door Fridge $2,999.00 4.5/5 Stars

*Price information from Samsung accurate as of January 2019.

Frequently asked questions about Samsung warranties

Many consumers have the same questions and concerns when it comes to Samsung warranty information. We rounded up the most asked questions or comments found on review sites and product pages to put together an easy-to-reference FAQ.

What is a manufacturer’s warranty?

A manufacturer’s warranty is a promise from the manufacturer to stand behind the quality of their product. Usually, manufacturer’s warranties include coverage for a set amount of time and only for certain defective parts or craftsmanship. For example, if you buy a new dishwasher and it’s not cleaning properly, you may have a defective part that is covered under the manufacturer’s warranty. If your claim is approved, the manufacturer will have a technician fix the issue.

The most important part of a manufacturer’s warranty is that they often only cover costs associated with defective products, not everyday wear and tear from normal use. Additionally, a manufacturer’s warranty will expire after a given time, though in rare cases a manufacturer’s warranty is guaranteed for the life of the product.

What is the manufacturer’s warranty for Samsung’s top-rated products?

We’ve pulled the data from Samsung’s product warranties to put together this quick summary of Samsung warranties for the products listed above.

Product Samsung Warranty Period What’s Covered? What’s Not Covered?
Galaxy S9+ Cell Phone Warranty coverage starts immediately after purchase up to 1 year for the device, battery, and other accessories. Defects in materials and workmanship when used properly during the warranty period. The warranty does not cover damages due to abuse, cosmetic damage, defects due to third party accessories, defects due to improper modifications (to hardware and software), purchase or use of product outside of the US, and normal wear and tear.
Galaxy Tab S3 Tablet Tablet warranty is for 1 year after purchase for device, battery, and other accessories The tablet warranty covers defective parts and materials, as well as improper workmanship of the products. The warranty will not cover damages due to abusive use, scratches or dents, damage caused by third party accessories or chargers, damages caused by modifications, products purchased or used outside of the US, or normal wear and tear.
FlexWash Washing Machine Parts and labor are covered for 1 year, and replacement of the stainless steel tub is offered for 3 years. The washing DD motor part is covered for 10 years. Washer parts are covered if they are found defective in normal, proper use of the machine. The machine is not covered if used outside of the US or used commercially. The warranty is also void if the machine is found to be abused or used improperly. Normal wear and tear of parts is not covered.
Oven Warranty period is 1 year following the purchase to cover parts and labor. Any parts that are found to be defective will be replaced or repaired during the warranty period. Improper electrical wiring, gas hookup, or other improper installation that results in damage is not covered. Additionally, the warranty doesn’t cover ovens that are damaged due to normal wear and tear or abuse.
Refrigerator Warranty covers 1 year for parts and labor, 5 years for sealed refrigeration system (compressor, etc.), 5 years of labor, and 10 years of parts for the digital inverter compressor. Samsung will repair or replace parts that are found to be defective in the warranty period, whether due to workmanship or defective materials. The warranty does not cover commercial use or use outside of the US. Additionally, it does not cover normal wear and tear or damage due to improper installation. Damages during shipment and delivery are also not covered.

How do I register my products for a Samsung warranty?

Although by consumer law you are not required to register a product to receive warranty benefits, there may be some benefits to registering a Samsung product. You can easily register your product online through Samsung by creating an account and inputting your product information. The benefits of registering a product include notices on recalls or important product information. You may also be eligible for certain exclusive deals on new products.

However, when you register a product using the warranty card, you give the manufacturer data they might then use for marketing purposes. Some warranty cards ask for extra details, such as health or family history, which Chris Hoofnagle of the Electronic Privacy Information Center, told Clark.com, “If you do send one in, fill out your name and address, and that’s it. Don’t fill out the part on whether or not you have bladder-control problems.”

Can you get an extended warranty for a Samsung product?

Extended warranties offered by manufacturer’s are in reality a service contract, which provides protection at an additional price. Samsung offers a variety of extended protection plans in addition to their manufacturer’s warranty.

If you’re considering purchasing an extended protection plan through Samsung, remember that it is an additional cost and only covers a single item. In some cases, as with major home appliances, it might make more sense to purchase a home warranty protection plan that covers multiple items instead.

Protecting your Samsung appliances with a home warranty

While a Samsung manufacturer’s warranty is great if you receive an appliance that has defective parts, they generally only last 1–5 years and don’t cover normal wear and tear of products. Another option for protecting your major home appliances is to purchase a home warranty contract from a third-party company that specializes in home appliance insurance.

Home warranty vs. Samsung warranty for appliances

A home warranty is different than homeowner’s insurance. It is a service contract that provides a protection plan for your major home systems and appliances. Home warranties do not cover televisions or small electronics such as your cell phone, but they do cover appliances like ovens, heating and cooling units, dishwashers, and more depending on your contract.

Common reasons to choose a home warranty over your standard Samsung warranty or extended protection plan include:

  • Multiple appliances—Home warranties cover multiple appliances, so you only need one contract for most of the appliances in your home. A Samsung warranty only covers one product, so you’ll need separate warranties for each.
  • No brand restrictions—With a home warranty, you aren’t limited to coverage for one brand. With a manufacturer’s warranty, only their brand will be covered.
  • Longer coverage—You can choose to renew your home warranty for as long as you like, unlike a manufacturer’s warranty, which expires after the warranty period and can’t be renewed.
  • Coverage for normal use—Unlike a Samsung warranty, a home warranty provides repair and replacement service of covered items even if the damage is due to normal wear and tear. You will, however, still need to maintain and clean your appliances properly, or your claim could be denied by the home warranty company.
  • Getting repairs—A home warranty makes it simple to get the repairs you need. All you have to do is file a claim and the home warranty company will send over a technician to help. With a manufacturer’s warranty, there is a lengthy process of submitting your warranty request and a waiting period while the manufacturer decides if the claim is valid. Then, you have to wait for a Samsung service technician to be available to come fix your appliance.

Common repair costs of Samsung products

Since a home warranty is an additional cost, you might be wondering if it’s worth the price. The best home warranties are an affordable monthly payment and require a small service fee when a claim is made. Generally, home warranty premiums are $25–$67 per month and service fees are roughly $75–$125 per claim. You may be able to save on home warranty costs by paying for an annual plan, and reputable home warranty companies allow you to cancel your contract if you decide it’s no longer needed.

When considering whether a home warranty is right for your family, think about the possible repair costs of your major appliances. Appliances break down over time, so if you have several appliances that are no longer covered under a manufacturer’s warranty, a home warranty can help ease the cost of imminent repairs. For Samsung products, we looked at the average cost to repair an appliance, as well as the cost of common replacement parts.*

Product Cost to Repair Replacement Parts
Washing Machine $310
Oven $150
Refrigerator $310

*Replacement parts costs accurate as of January 2019.

Editor's Pick: Choice Home Warranty

  • Multiple appliances covered under both the Basic and Total Plans
  • Repairs completed by pre-screened, local service technicians
  • 24/7 customer service
  • Coverage costs as low as $1 a day
  • Affordable $75 service fee

Our pick for home warranty provider

The House Method team has put in a lot of time to evaluate many different home warranty providers. Our research leads us to consider Choice Home Warranty as our recommended pick for home warranty plans. They offer home protection plans starting around $1 a day with coverage of many different home appliances. Choose from one of two plans to meet your home’s needs:

Covered Items* Total Plan Basic Plan
Air conditioning system X
Heating system X X
Electrical system X X
Plumbing system X X
Plumbing stoppage X X
Water heater X X
Whirlpool bathtub X X
Refrigerator X
Oven/range/stove X X
Cooktop X X
Dishwasher X X
Built-In microwave X X
Garbage disposal X X
Clothes washer X
Clothes dryer X
Ductwork X X
Garage door opener X X
Ceiling and exhaust Fans X X

Choice Home Warranty also allows you to add on appliances and home systems and customize your protection plan. You can choose to include coverage of these additional appliances and services:

  • Pool/spa
  • Central vacuum
  • Second refrigerator
  • Well pump
  • Limited roof leak
  • Standalone freezer
  • Sump pump
  • Septic system
  • Septic tank pumping

Why Choice Home Warranty?

When choosing a home warranty company, you want to know that the company really has your best interest in mind. Our research has led us to believe that Choice Home Warranty provides a great value and exceptional service. Our favorite things about Choice Home Warranty include:

  • Local technicians—Not only will Choice Home Warranty send a local expert to your home for appliance repairs, they take the time to screen technician. That way, you can have to look for a qualified professional yourself.
  • Comprehensive—Between the home warranty plan options and additional coverage options, Choice Home Warranty gives you the ability to customize a comprehensive service contract that’s perfect for your home’s Samsung appliances.
  • Price leader—Plans from Choice Home Warranty start at $29 per month and service fees may be as little as $35.

A home warranty can provide peace of mind and cost savings. It might be the best form of protection for your Samsung appliance, allowing you to save money on repairs over the product’s lifetime. A Samsung warranty on appliances is limited in the length of the warranty period and covered repairs.

Give Choice Home Warranty a call at 848.256.4658 or fill out this form to get a free quote on a home warranty for your Samsung products.

Free home warranty quote

from our top-ranked provider, Choice Home Warranty

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*Terms and conditions apply. Click here to view complete limits of liability and any exclusions. CHW offers service contracts which are not warranties.
**See policy for specifics on response times.
***CHW reserves the right to offer cash back in lieu of repair or replacement in the amount of CHW’s actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance.
****In the event a claim is denied, and a customer seeks to have Us review that denial, We have the right to request routine maintenance records in reviewing its decision.

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