Landmark Home Warranty Review

By House Method | Advertiser Disclosure

Landmark Home Warranty provides some of the most affordable and comprehensive home warranty plans in Arizona, Idaho, Nevada, Oregon, Texas, and Utah. The company provides home warranties specific to homeowners and real estate agents.

Add-ons available

BBB Accredited

Good customer service

Why we chose it

Landmark Home Warranty offers a Total Protection Plan and a Home Systems Plan with the option to purchase add-ons on an a la carte basis. The Total Protection Plan covers major appliances and systems, including your air conditioning system, dishwasher, kitchen refrigerator, washer/dryer, and electrical system, while the Home Systems Plan covers only your major home systems, such as air conditioning, heating, and plumbing.

Not only does Landmark offer great coverage, it provides great customer service and has some of the lower home warranty rates available.

Data and ratings accurate as of March 2019

Your home’s major systems and appliances, no matter how new or durable they are, will break down eventually. The average life expectancy for a dishwasher, for example, is 10 years. The average cost to repair a dishwasher is $200. To save time and money on these types of repairs, look for the best home warranty, a one-year service contract that covers repairs and replacements on major home systems and appliances.

Landmark Home Warranty, a home warranty company that has 15 years of experience, offers a Total Protection Plan, a Home Systems Plan, and optional coverage for additional items.

Landmark protects over 70,000 homeowners each year. What are the pros and cons? House Method compared Landmark Home Warranty to other home warranty companies by reading customer reviews and creating an overview of what the provider actually covers and for how much. Read our Landmark Home Warranty review to find out more.

Landmark Home Warranty cost

Landmark Home Warranty has affordable home warranty plans that cost as low as $35 a month, but prices will vary by location, the type of plan you choose, and whether you include any add-ons to your coverage. Visit Landmark Home Warranty to determine how much a home warranty costs in your state.

Service fee

Landmark offers two service fees: the minimum service fee is $60 (Utah, Oregon, and Idaho) or $70 (Texas, Nevada, Arizona). The maximum service fee for all states is $100.

Landmark Home Warranty coverage

Home Systems Plan Total Protection Plan Add-ons (prices included)
Air conditioning system Air conditioning system Booster and well pump ($12.50)
Heating Heating Built-in microwave ($2.08)
Electrical system Built-in microwave Dishwasher ($3.33)
No fault coverage Central vacuum Exterior pipe leak repair ($8.33)
Plumbing system Dishwasher Freestanding icemaker ($3.75)
Air conditioning tune-up Garbage disposal Stand-alone freezer ($3.33)
Heating tune-up Kitchen refrigerator Garage door opener ($3.33)
Pest control Oven/range/cooktop Garbage disposal ($1.25)
Re-key service Washer/dryer Grinder pump ($12.50)
Subterranean termite treatment Electrical system Guest house ($12.08)
Garage door opener Kitchen refrigerator ($4.17)
Plumbing system Oven/range/cooktop ($3.75)
No fault coverage Pool and hot tub – chlorine ($13.33)
Air conditioning tune-up Pool and hot tub – saltwater ($28.33)
Heating tune-up Roof leak repair ($8.33)
Pest control Septic system ($7.08)
Re-key service Washer/dryer ($$7.08)
Subterranean termite treatment Water softener ($3.75)
Well pump ($7.50)
Wet bar refrigerator ($2.08)

Coverage length

Landmark Home Warranty coverage lasts for exactly 12 months and will not automatically renew. You will be notified in advance of coverage lapse, and if you are eligible, you will be given the chance to renew at the end of your contract.

Coverage exclusions

Landmark lists the top five reasons for denied claims on their website:

  1. The appliance or system is not covered in your contract.
  2. The appliance or system has not been properly installed.
  3. If the damage to your appliance or system was noticed and written up in an inspection before you closed on your house, the damage is considered a pre-existing condition and will not be covered.
  4. If your claim includes damage caused by the broken or malfunctioning system or appliance, the secondary damage will not be covered.
  5. If your appliance or system has failed because you have not properly maintained it, your claim will be denied.

Claims process

  1. When one of your appliances or systems breaks down, look at your contract to see if the item in question is covered under your home warranty plan.
  2. Next, you can either file your claim online or call and file over the phone at 866-306-2999.
  3. After filing a claim, you’ll be assigned a contractor. Schedule a time for them to come to your home and diagnose the system or appliance.
  4. When the contractor arrives at your house, they will look at your system and call Landmark to see if the necessary repair or replacement is covered under your home warranty plan. This is also when you’ll pay a small service call fee.
  5. If Landmark approves the contractor’s diagnosis, the contractor will repair or replace the system or appliance in question.

Summary of benefits

Starting cost per month $35–$55
National availability AZ, ID, NV, OR, TX, UT
Service fees $60–$100
Contract length 12 months
Time in business 15 years
BBB rating A-
Review last updated: March 14, 2019

More about Landmark Home Warranty

Landmark Home Warranty is a regional home warranty company that’s been in business since 2004. It’s headquartered out of Salt Lake City, Utah, and is committed to providing comprehensive and dependable home warranty services in Arizona, Idaho, Nevada, Oregon, Texas, and Utah.

Landmark Home Warranty ratings

The Better Business Bureau (BBB) gives Landmark Home Warranty an A- rating. Based on 264 customer reviews, the BBB gives Landmark 3 out of 5 stars.

The BBB uses the following criteria to score businesses.

BBB's Criteria

  • Number of complaints filed with BBB against the business
  • The size of the business
  • If the business has appropriately responded to complaints
  • If the business has resolved the complaints in a timely manner to the customer's satisfaction
  • Whether the business has made a good faith effort to resolve complaints, even if the customer was not satisfied with the resolution
  • Whether the business failed to resolve the underlying cause(s) of a pattern of complaints
  • The age of resolved complaints—older complaints that have been resolved have less of an influence on the rating than recent complaints

Consumers Advocate gives Landmark Home Warranty a 9.1/10. Consumers Advocate considers Landmark’s coverage excellent, explaining, “Landmark has a reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors.” Consumers Advocate also praises Landmark’s remarkable customer service and online availability as part of the reason why their home warranty is one of the best.

House Method gives Landmark Home Warranty 3 out of 5 stars. We think they have pretty decent coverage, outstanding customer service, and an easy claims process. However, coverage is available only in six states, so it’s not as accessible to customers as other home warranty providers are.

Landmark Home Warranty reviews

Though Landmark provides coverage only in six states, it’s still garnered a stellar reputation among its customers. Here are a few Landmark Home Warranty reviews featured on the company’s website:

Joseph Pasquale (Homeowner)

[Landmark] is the best. It took no time for me to set up an appointment and get my HVAC fixed. They follow up with you to keep you posted on what is going on. Once it was fixed, they sent an email asking how my experience was. I’ve been in the customer service industry and this company simply goes above and beyond.

Beau Taylor (Homeowner)

I have only had Landmark for a year and only needed to use them recently for a furnace repair. They quickkly got a technician out to my home and he diagnosed a bad capacitor. He was able to replace it within the same visit and all I paid was my service fee for the whole visit. No negatives to report in the first year.

Carol Williams (Homeowner)

Emailed Landmark about my garbage disposal not working. Within 2 days, all was fixed!! Would recommend Landmark to any of my family or friends!!

Ronda Jones (Real estate professional)

I really love working with Summer Sweaney and providing what I think is a great company for home warranties. My experience has been that they are right on top of claims and immediately provide the service as they say they will. Friends and family have purchased warranties with my recommendations.

Nancy Franz (Real estate professional)

I love Landmark Home Warranties. They cover a lot of extras. They also are great to fix a problem should one arise. I am confident when my clients have a Landmark Home Warranty on the property that they buy that they will be taken care of should they need help.

Ready to sign up?

Compare home warranties

Landmark Home Warranty is a good choice for you if…

  • you’re a homeowner and want to project major systems and appliances
  • you’re a real estate agent looking to secure a home warranty for your clients
  • you want a company with excellent customer service

Compare Landmark Home Warranty to the competition.

Score
Plan options
Monthly cost
Other perks
Best for Western States

Score
6.25 / 10
Plan options

2

Monthly cost

$35–$55

Other perks

Provides free educational materials for real estate agents and their clients

Appliance Coverage

Score
9.5 / 10
Plan options

4

Monthly cost

$20–$65

Other perks

Covers cost to dispose of broken items

Best Overall

Score
10 / 10
Plan options

2

Monthly cost

$29–$42

Other perks

First month free (promotion)

Frequently asked questions

What is covered by Landmark Home Warranty?

Landmark Home Warranty has two home warranty plans. The Total Protection Plan covers appliances and systems. The Home Systems Plan covers major systems like your HVAC and electrical systems. You can also customize your home warranty coverage with a la carte options for an additional cost.

How much does Landmark Home Warranty cost?

Landmark Home Warranty plans cost $35–$55 per month. Prices will vary based on location, the plan you choose, and whether you add on any optional items. Note: you’ll also pay a service fee for every claim that’s approved for service. Landmark Home Warranty’s service fees range from $60 to $100.

How long does a Landmark Home Warranty plan last?

Your home warranty will last for one year. After the year is over, you’ll have the option to renew your plan and continue coverage.

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