Fidelity National Home Warranty Review

By House Method

Fidelity National Home Warranty offers five home warranty plans—Standard, Comprehensive, Enhanced, New Construction, and New Construction Comprehensive Plus. There are also options to combine plans, like Standard + Comprehensive and New Construction + Comprehensive.

Best construction coverage

Although only available in 13 states, Fidelity National Home Warranty offers a variety of home warranty plans, including coverage for new construction.

BBB Accredited
Covers New Construction
Quick turnaround on claims

Quick facts

Average cost per month $40–$66
State availability 13 states
Service fee $75
Contract term 12 months
Time in business 35 years
Better Business Bureau rating A+

 

Fidelity National Home Warranty coverage

Fidelity National Home Warranty coverage is only available in the following 13 states:

  1. Washington
  2. Oregon
  3. California
  4. Idaho
  5. Nevada
  6. Utah
  7. Arizona
  8. Colorado
  9. Texas
  10. Missouri
  11. Illinois
  12. Georgia
  13. Florida

Years in business

Fidelity has been in business for 35 years. This is a decent amount of time in the home warranty world, which is only 48 years old. Fidelity began as Alliance Home Warranty, but it was acquired by Fidelity National Financial, Inc. in 1998.

Fidelity National Home Warranty ratings

Fidelity has been BBB-accredited since August 2005. It has maintained an A+ rating from the Better Business Bureau, which is difficult to do.

However, it has an average score of 4.3 out of 10 across reviews sites, like Consumers Advocate, Home Warranty Reviews, and ConsumerAffairs. This poor review is mostly service-related with attributes like bad customer service, slow repair time, and low-quality repairs.

Our conclusion

House Method gives Fidelity National Home Warranty a 2.5 out of 5 stars. While we’re impressed with its BBB rating, the customer reviews make us wary of this home warranty company. As one of few home warranty companies that cover new construction, Fidelity may still be worth considering if you recently bought a home.

Fidelity National Home Warranty reviews

Here are a few Fidelity National Home Warranty reviews that were originally published on the BBB’s website.

Chris R. on November 6, 2018

The A/C guy came out the same afternoon and fixed the capacitor in [a] timely and professional manner.

Pest control service for mice was declined because it was rats and not mice. The tech was very kind and complemented me with some mice traps. He showed me where the rats were coming into my house and was very helpful.

I’ve gotten a return on my investment and am very happy with Fidelity.

Bernie B. on July 9, 2018

I read all of the negative reviews before submitting a claim for my stacked washer [and] dryer that was leaking water. I figured it was going to be a lost cause. I had a totally different experience.

Fidelity sent out a local appliance repair person (who also had horrible online reviews, [by the way]) and they quickly assessed my unit [that] needed to be replaced. I followed up with Fidelity about 4 days later and was told they would replace my unit at no cost or send me some cash in lieu of the replacement. I opted for replacement and the new unit showed up about a week later—around one week before I expected it.

I rarely write reviews but I wanted to share my positive experience.

Compare home warranties

Fidelity National Home Warranty is a good choice for you if …

  • you live in California
  • you own and want to protect a newly built home
  • Better Business Bureau ratings are important to you

Alternatives to Fidelity National Home Warranty

If you’re not sure Fidelity is right for you, compare three of our top home warranty providers below:

Our thoughts
Coverage plans
Monthly premium

Our thoughts

Best overall

Coverage plans

2 plans + optional add-ons

Monthly premium

$29–$42 per month

Our thoughts

Best appliance coverage

Coverage plans

4 plans + optional add-ons and customizable coverage

Monthly premium

$20–$65 per month

Our thoughts

Best value

Coverage plans

3 plans + optional add-ons

Monthly premium

$36–$42 per month

Frequently asked questions about Fidelity

What does Fidelity Home Warranty cover?

Fidelity Home Warranty offers various home warranty plans that cover a combination of systems and appliances. The company also offers new construction home protection plans.

Fidelity National Home Warranty company information

Company name: Fidelity National Home Warranty
Company type: Private
Founding date: 3/30/1984
Telephone: 1-800-862-6837
Address: 1850 Gateway Boulevard Suite 400
State/province: Concord, CA
Postal code: 94520
Country: USA

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