Choice Home Warranty Review

By: House Method

Choice Home Warranty’s plans offer comprehensive protection against the high cost of repairs or replacements of properly maintained major systems and home appliances. Choice Home Warranty coverage is available in 48 states with customer service available 24/7. There are two plans offered—a Basic Plan and a Total Plan—with the option to customize each with add-ons.

To better understand the benefits and the pricing of a home warranty plan, House Method created this Choice Home Warranty review guide. It includes an overview of the company, a comparison of other best home warranty companies, and why we recommend Choice Home Warranty along with real customer reviews.

Our reviews save you time, save you money, and they are always free. House Method is reader-supported. Affiliate disclosure.

Data and rating accurate as of December 2018

Best home warranty overall

Choice Home Warranty offers comprehensive home protection plans that guard against the high cost of repair or replacement on properly maintained major systems and appliances. It offers two plans—a Basic Plan and a Total Plan—with the option to customize add-ons, like coverage for your well pump or a second refrigerator.

Choice Home Warranty covers systems and appliances that break from general use and normal wear and tear. Because the company Choice Home Warranty does not deny coverage based on the age of your home or its systems and appliances—as long as you’ve taken good care of them—and it does not require you to get a home inspection before getting home warranty coverage, this provider gets our vote for best home warranty for older homes.

Add-ons available
After hours service
No cap on coverage

Choice Home Warranty cost

Choice Home Warranty homeowners typically pay between $350 and $500 per year, according to its website, which means that its prices are on par—$350 is well below the industry average annual cost. Your total price depends on the level of coverage you choose as well as any à la carte coverage you add on.

Service fee

With Choice Home Warranty, you’re required to pay a trade service call fee up to $75 per claim. This payment goes directly to the technician who completes your repair or replacement. Choice Home Warranty encourages you to call its service center at 888-373-7924 to learn more about the trade service fee and see whether you qualify for a discount.

Choice Home Warranty coverage

Basic Plan Total Plan Optional Add-Ons
Heating system Heating system Central vacuum
Ductwork Ductwork Limited roof leak
Water heater Water heater Septic system
Plumbing system Plumbing system Septic tank pumping
Plumbing stoppage Plumbing stoppage Sump pump
Whirlpool bathtub Whirlpool bathtub Well pump
Electrical system Electrical system Pool/spa
Exhaust/ceiling fans Exhaust/ceiling fans Second refrigerator
Garage door opener Garage door opener Stand-alone freezer
Garbage disposal Garbage disposal
Oven/range/stove Oven/range/stove
Cooktop Cooktop
Built-in microwave Built-in microwave
Dishwasher Dishwasher
Refrigerator
Clothes washer/dryer
Air conditioner

Coverage length

Choice Home Warranty coverage begins exactly 30 days after your enrollment and ends 365 days after the start date. If you’re covered by another home warranty provider and are able to prove that there have been no lapses in coverage, Choice Home Warranty will start your new coverage immediately after your old coverage expires. You can also renew your Choice Home Warranty plan year after year if you decide.

Coverage exclusions

As long as your appliances and systems are in good working order and properly maintained, Choice Home Warranty does not deny coverage based on the age of your home. The warranty plan is intended for home repairs or replacements that occur from everyday wear and tear. If you move into an older home—10 years and up—and you aren’t sure how long your working appliances or systems will last, a Choice Home Warranty plan is a viable option.

You don’t want to get stuck paying out-of-pocket for something you’ve just acquired. You also don’t want to get stuck paying for a repair or replacement that wasn’t covered under your home warranty plan. With Choice Home Warranty, you can customize plans to best fit your needs. If you buy a home with a pool, for instance, you might want to consider adding that coverage to your Basic Plan or Total Plan.

Choice Home Warranty doesn’t cover any failure or malfunction that’s caused by insufficient maintenace—including rust or corrosion—collapsed ductwork, or known and unknown pre-existing conditions.

Familiarize yourself with the Choice Home Warranty terms of service—there could be exclusions to certain systems and appliances listed in your coverage plan. A sample contract is available online so you understand what is and isn’t covered. For instance, carbon monoxide alarms and smoke detectors are not included in the electrical system coverage. However, all components and parts, including built-in bathroom exhaust fans are covered by Choice Home Warranty.

Choice Home Warranty claims

You’re responsible for filing a claim as soon as you discover an issue with your appliance or system. The good thing is that Choice Home Warranty has a customer service line available 24 hours a day, 7 days a week, 365 days a year—a rare benefit among home warranty companies. You may also submit a claim online through the Choice Home Warranty claims portal.

Once you submit a claim, the company will contact an authorized service professional within 48 hours—or four days if you call on a weekend or holiday—to address the issue. The service professional will then call you during business hours to schedule an appointment. Choice Home Warranty maintains the right to determine whether or not your call constitutes an emergency. If it does, the company will do its best to expedite the process.

Summary of benefits

Starting cost per year $350
National availability 48 US states—coverage not available in CA or WA
Service fees $35–$75
Contract length 1 year
Time in business 10 years
BBB rating B-
Review last updated: December 5, 2018

More about Choice Home Warranty

Years in business

Choice Home Warranty is 10 years old. It has been in business since 2008. It has just enough history in the 47-year-old home warranty industry to master the balance between personable customer service with customizable coverage and modern conveniences, like accessing sample contracts and submitting claims online.

Choice Home Warranty ratings

The Better Business Bureau (BBB) has given Choice Home Warranty a B- rating based on 1,402 Choice Home Warranty reviews.

Consumers Advocate has awarded Choice Home Warranty a score of 9 out of 10 based on 1,768 consumer comments and reviews. This nearly perfect rating is attributed to Choice Home Warranty’s comprehensive coverage, comparably low annual prices, flat fees, and easy claims process. Consumers Advocate also emphasizes that Choice Home Warranty, unlike many of its competitors, doesn’t impose an annual cap on payouts.

House Method gives Choice Home Warranty 4 out of 5 stars. We believe it’s the best home warranty company overall. Pricing is competitive, its service fees are normal, and the lack of coverage caps makes a huge difference in cost—or savings rather. An important criterion to our review team is that the age of home systems and appliances doesn’t affect coverage. It also has above-average reviews across multiple platforms.

Choice Home Warranty reviews

Punctuality and an easy claims process are often highlighted in Choice Home Warranty reviews.

One review submitted on Consumers Advocate reads:

“I called this morning about my stove. Choice got right on it and a technician was at my home two hours later. My claim has been handled because of Choice and [its] awesome response to issues. Thank you, Choice Home Warranty.”—Keitha B.

A ConsumerAffairs review says:

“Thermostat went bad and was replaced the same day I called in the claim. At the same time, a part in the motor went out. The tech had to make another trip out today to replace that part. Heat is running! Thanks to Choice and to Airserv for fast, efficient service.”—John from Lexington, NC

Another customer left the following review on the Better Business Bureau:

“Choice Home Warranty handled my claim expeditiously in addition to providing courteous, knowledgeable, and professional contractors to do the required work. CHW responded within an hour and provided the contact information for their contractor. Appointments were set within an hour for a time convenient for me. Top-notch service across the board. I highly recommend Choice Home Warranty.”—Bill F.

Compare home warranties

Compare Choice Home Warranty to the competition.

Company Best home warranty for Plan options Service fees Additional perks Risks to consider
Choice Home Warranty Overall 2 + add-ons $60–$75 90-day repair guarantee, freon fully covered (most companies charge $10 per pound), first month free (available on a promotional basis), referral reward Coverage by CHW is not available in California or Washington
American Home Shield Appliance coverage 4 + add-ons $75–$125 Up to $3,000 limit on appliances, cost to dispose of old appliances covered, discounts on appliances and plans for multiple properties, $25 referral reward Higher service fees and longer wait times than most providers
The Home Service Club Fast coverage 2 + add-ons $65–$125 Only a 10-day waiting period for coverage to kick in (most waiting periods are 30 days long), 1-5 months free with 1- to 5-year plans (available on a promotional basis) Higher service fees than most providers

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Frequently asked questions

Which is the best home warranty company?

We believe Choice Home Warranty is the best home warranty company overall. Pricing is competitive, service fees are standard, coverage is customizable, customer service is available after hours, and Choice doesn’t cap coverage, which is a truly unique perk compared to other top home warranty providers. Perhaps most of all, Choice Home Warranty reviews from verified customers are above average.

Choice Home Warranty is also the best home warranty company for older homes since the age of home systems and appliances doesn’t affect coverage.

How much does a Choice Home Warranty cost?

Choice Home Warranty coverage costs $350–$500 per year. You can pay an annual premium upfront or pay monthly installments of $29–$42. Sometimes, if you opt into three- or five-year coverage, you can lock in a price. Otherwise, premiums are subject to increase year after year upon renewal. Choice Home Warranty also offers one month free on a promotional basis for a contract length of 13 months.

Are home warranties worth the cost?

Yes, we, at House method, believe home warranties are well worth the cost for three reasons. First, you’ll trade costly repairs that sometimes cost thousands of dollars for about $35 per month, which is the price of dinner for two—if you’re lucky. A home warranty is especially worthwhile in times when your budget is thin and your nerves are shot, i.e. during the holiday season or when you close on a new house. Second, don’t overlook the peace of mind you’ll feel when your major home systems and appliances are protected. And finally, your home warranty provider gives you access to a network of licensed professionals in your area. You won’t have to read plumber reviews or ask your neighbors for a referral ever again.

Do you need a home warranty?

Almost everyone can benefit from a home warranty. Homeowners, home sellers, home buyers—especially first-time buyers, real estate agents, and rental property owners can reap the rewards of a home protection plan. Exceptions include homeowners who just built a brand new house and are covered by a builder’s warranty, renters, and homeowners who recently remodeled their home with new appliances and systems that are covered under a manufacturer’s warranty.


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