Best home warranty for appliance coverage
American Home Shield covers the cost to repair, replace, remove, and dispose of appliances that break from age or normal wear and tear.
Data and ratings accurate as of April 2019
American Home Shield offers four home warranty plans, which includes an Appliances Plan. This plan covers 10 major home appliances including your refrigerator, dishwasher, an oven, range, and cooktop, built-in microwave, and your clothes washer and dryer.
According to its sample contract, American Home Shield will cover repairs and replacements of each covered appliance that cost up to $3,000 each. This is a generous coverage cap that no other provider we reviewed could match, which is why we believe it’s the best home warranty for appliance coverage.
Major home systems and appliances aren’t meant to last forever. The average life expectancy for a hot water heater, for example, is 8 to 12 years. And the average cost of water heater repair is $546. To save time and money, you can buy a home warranty plan—not to be confused with homeowners insurance—which is typically a one-year service plan that offers repairs and replacements on major home systems and appliances.
American Home Shield, a home warranty company that has 47 years of experience, offers an Appliances Plan, a Systems Plan, a Combo Plan, a Build-Your-Own Plan, and optional coverage for additional items. For the Build-Your-Own plan, you simply select 10 items of 21 options that you want covered to create a customized plan for your home.
American Home Shield has served 1.7 million customers across 49 states. What are the pros and cons? House Method compared American Home Shield to other home warranty companies by reading customer reviews and creating an overview of what the provider actually covers and for how much. Read our American Home Shield review to find out more.
American Home Shield costs $20–$65 per month, but prices vary by location and plans. Contact American Home Shield for a personalized quote.
American Home Shield charges a service fee between $75 and $125. The service fee is flexible because customers are allowed to choose a higher service fee in exchange for a lower annual fee. Customers are therefore able to set their own coverage cost depending on the amount of service they anticipate needing. You may also request service as many times as you want during your contract term.
|Appliances Plan||Systems Plan||Combo Plan||Optional Add-Ons|
|Refrigerator||Air conditioner with ductwork||Air conditioner with ductwork||Pool/spa|
|Oven/range/cooktop||Heating system with ductwork||Heating system with ductwork||Well pump|
|Clothes washer||Electrical system||Electrical system||Septic pump|
|Clothes dryer||Doorbell||Doorbell||Guest unit
(<750 sq. ft.)
|Dishwasher||Smoke detectors||Smoke detectors|
|Built-in microwave oven||Ceiling fans||Ceiling fans|
|Trash compactor||Plumbing and stoppages||Plumbing and stoppages|
|Freestanding ice maker||Water heater||Water heater|
|Garage door opener||Garbage disposal||Garbage disposal|
|Built-in food center||Water dispenser||Water dispenser|
|Central vacuum||Central vacuum|
|Built-in microwave oven|
|Freestanding ice maker|
|Garage door opener|
|Built-in food center|
Note: American Home Shield customers can choose 10 of 21 appliances and systems above for custom coverage under a Build-Your-Own Plan.
American Home Shield also covers the cost to remove and dispose of appliances that break from age or normal wear and tear.
Home warranty coverage lasts for exactly one year after it begins. Coverage begins 30 days after purchase or, if you acquired the plan in a real estate transaction, it begins the day of closing. If you set up automatic payments, your plan will automatically renew at the end of the year. American Home Shield will notify you of the upcoming renewal at least 30 days in advance. You must be eligible to renew your home warranty, according to American Home Shield standards.
It’s important to review the terms of your desired plan so you know what’s covered and what’s not. American Home Shield warranty contracts specify the coverage details for each plan. A sample contract of the American Home Shield home warranty is available online.
One of the main differences between American Home Shield and its competitors is its leniency when it comes to coverage exclusions. American Home Shield still offers coverage even if an appliance or system has been improperly installed, insufficiently maintained, or mismatched. However, they will not offer coverage to appliances or systems still under a manufacturer’s warranty, but these limits and exclusions are far more generous than its competitors.
If you read the fine print of the American Home Shield agreement, you’ll learn that if American Home Shield is unable to repair or replace an item, they may offer money for you to repair or replace the item yourself. Note: American Home Shield is not liable for matching the brand, dimensions, or color of appliances or systems.
The home warranty company has a network of professional contractors and technicians who are available across the US to assist customers. There is no limit to the number of service requests you can make, but AHS will not be able to assist with your request if a service isn’t covered under your plan.
American Home Shield is available to accept service requests 24 hours a day, seven days a week. You can make your service request online or call American Home Shield’s customer service. Once your request is approved, a customer service representative or contractor will get in touch with you directly to set up a time to make a home visit. American Home Shield claims that it approves and assigns professionals to service requests within the first 24 hours 98% of the time.
|Average Cost Per Month||$20–$65|
|State Availability||49 states|
|Contract Term||12 months|
|Time in Business||48 years|
|Better Business Bureau Rating||B|
|Review last updated:||April 15, 2019|
In business since 1971, American Home Shield is the oldest home warranty company on the block. The company started the home warranty industry 48 years ago and it’s a founding member of the National Home Service Contract Association. Today, there are 188 home warranty companies in the US.
The Better Business Bureau (BBB) gives American Home Shield a B rating. Although American Home Shield reviews on the BBB site are 96% negative, this is to be expected. The company is 47 years old and home warranty reviews are, in large part, negative. Because the BBB bases its score on more than just customer reviews, it still gives American Home Shield a decent rating.
Consumers Advocate gives American Home Shield a 9.7 out of 10. It explains, “American Home Shield’s coverage is the most comprehensive and consumer-friendly in the industry. The company covers considerably more appliances and systems than its competitors, and has fewer coverage limitations.” Consumers Advocate also considers American Home Shield’s Combination Coverage one of the most competitively priced plans in the industry.
House Method gives American Home Shield 4.75 out of 5 stars. Since AHS founded the home warranty industry, we think the company knows what it’s doing. We also appreciate the responsiveness its customer service has shown on the BBB and other review sites by actively responding to customer reviews. You also can’t beat the huge coverage caps AHS puts on covered appliances.
As the longest running home warranty company and the starter of the industry, it’s not surprising that American Home Shield has garnered a lot of customers. The company does an excellent job responding to their consumer reviews. Here are some American Home Shield reviews featured on the company’s website:
Kevin D. on March 5, 2019
I have had American Home Shield for eight years and they always handle my warranty issues timely. Great company.
Donna W. on March 4, 2019
AHS did a great job getting my leaky faucet fixed. Keep up the good work!
Carolyn W. on December 17, 2018
[We] requested the service call online. We were immediately contacted by AHS with the name and contact information of our contractor. Our appointment was promptly set for the next morning. Our contractor kept in touch with us, even to let us know that he was en route. They were pleasant and quick to solve our problem. Thank you, AHS!
Robert C. on December 17, 2018
They answered my request for a repair within minutes of calling and [I] was assigned a plumber immediately. The plumber called within an hour to set up an appointment. They arrived when promised and professionally completed the repairs.
American Home Shield is a good choice for you if …
Compare American Home Shield to the competition.
|Home Warranty Company||Best For||Score||Plan Options||Monthly Cost||Number of Appliances Covered||Other Perks|
|American Home Shield||Appliance coverage||9.5/10||4||$20–$65||12||Covers cost to dispose of broken items|
|Choice Home Warranty||Overall||10/10||2||$29-$42||10||First month free (promotion)|
|First American||Limited exclusions||8/10||2||$28-$50||9||Covers improperly installed/maintained items|
American Home Shield has four home warranty plans. The Appliances Plan covers appliances including your refrigerator and clothes washer/dryer. The Systems Plan covers systems like your electrical and plumbing. The Combo Plan covers both appliances and systems that are covered under each plan.
You can also customize your home warranty coverage with the Build-Your-Own Plan by choosing 10 appliances and systems you want to cover. Optional add-ons include pool and spa, guest units up to 750 square feet, and well and septic pumps.
Exclusions and limitations apply. American Home Shield is lenient compared to other home warranty companies. It will repair or replace covered items that fail or malfunction due to the following scenarios:
American Home Shield costs $20–$65 per month. Prices vary based on your location, the plan you choose, and whether you add on any optional items.
You’ll also pay a service fee for every claim that’s approved for service. American Home Shield’s service fees range from $75 to $125. Customers can opt for a lower service fee for a high premium or vice versa.
It’s up to the home warranty company to decide whether to repair, replace, or reimburse customers for any of the appliances that are explicitly written into the plan.
Note: AHS is not liable to match the brand, dimensions, or color of the broken appliance.
American Home Shield covers major home appliances under its Appliances and Combo plans. You can also add home warranty coverage for appliances by including them in your custom Build-Your-Own Plan. Covered appliances include:
Note: American Home Shield will not cover appliances that are already covered under a manufacturer’s warranty.
No, like most home warranty companies, American Home shield does not require a home inspection to grant customers coverage. The age of your home and its systems and appliances will not affect coverage either.
Although not required, a home inspection may be useful in the case that you must prove a pre-existing condition is unknown to you since the majority of home warranties do not cover pre-existing conditions.
Yes, you can cancel your American Home Shield home warranty at any time. The company will refund your contract fees if you cancel within the first 30 days of coverage. If you cancel after that, the provider will refund you a prorated amount for the remaining duration of your coverage term.
You can make a claim as early as 30 days after you sign up for your warranty. If you purchased coverage during a home sale, your home warranty coverage starts on closing day.
American Home Shield does not cover septic tanks.
It offers first-year customers non-renewable coverage of sewage ejector pump for septic systems, according to its sample contract, which includes mainline stoppages that can be cleared without excavation.
The septic tank will be pumped once during the contract coverage term if the stoppage is due to backed up septic. Exclusions apply.
Yes, under the Systems Plan, American Home Shield will pay $1,000–$1,500 per covered system.
American Home Shield covers major home systems under its Systems and Combo plans. You can also add home warranty coverage for systems by including them in your custom Build-Your-Own Plan. Covered systems include:
Under its Systems Plan, American Home Shield will repair or replace your furnace.
It’s up to the company to decide whether to repair, replace, or reimburse customers for any of the systems that are explicitly written into the plan. It is not liable to match the brand, dimensions, or color of the broken furnace.
Company name: American Home Shield
Company type: Public
Ticker symbol: SERV
Founding date: 1/2/1971
Address: 860 Ridge Lake Blvd
State/province: Memphis, TN
Postal code: 38120
Choice Home Warranty offers comprehensive protection against the high cost of repair or replacement on properly maintained systems and appliances. Check out our Choice Home Warranty review to learn more about home warranty coverage, the claims process, and how other providers compare.
Use our First American Home Warranty review to see how this home warranty company stacks up against the competition on coverage and exclusions, costs and service call fees, customer reviews, and more.
Best Home Warranty for Appliance Coverage