American Home Shield Review

Data and ratings accurate as of May 2019

By: House Method | Affiliate Disclosure

In this review, we’ll explain to you what you need to know about American Home Shield, including how it scored against our House Method rating rubric. We’ll also give you an overview of the benefits that American Home Shield offers its customers—like generous coverage limits up to $3,000. Read on to learn why AHS is the best home warranty for appliances or call now to get a free, personalized quote.

Best for appliance coverage

American Home Shield covers the cost to repair, replace, remove, and dispose of appliances that break from age or normal wear and tear.

Add-ons available
BBB accredited
Generous coverage caps

Why American Home Shield has the best appliance plan

American Home Shield offers four home warranty plans, which includes an Appliance Plan. This plan covers 10 major home appliances including your refrigerator, dishwasher, an oven, range, and cooktop, built-in microwave, and your clothes washer and dryer.

According to its sample contract, American Home Shield plans cover home repairs or replacements up to $3,000 per covered appliance. This is a generous coverage limit that no other home warranty company we reviewed could match, which is why we believe American Home Shield is the best home warranty for appliance coverage.

What are the pros and cons? House Method compared AHS to other home warranties by reading American Home Shield reviews and creating an overview of what the warranty company actually covers and for how much. Read our American Home Shield review to find out more.

American Home Shield cost

American Home Shield costs $20–$65 per month, but home warranty costs vary by location and plans. Contact American Home Shield for a personalized quote.

American Home Shield service fee

American Home Shield charges a service fee between $75 and $125. The service fee is flexible because customers are allowed to choose a higher service fee in exchange for a lower annual fee. Customers are therefore able to set their own coverage cost depending on the amount of service they anticipate needing. You may also request service as many times as you want during your contract term.

American Home Shield coverage

American Home Shield offers an Appliance Plan, a Systems Plan, a Combo Plan, a Build-Your-Own Plan, and optional coverage for additional items, like septic pumps and guest units. For the Build-Your-Own plan, you simply select 10 items of 21 options that you want covered to create a customized plan for your home.

Appliance Plan Systems Plan Combo Plan Optional Add-Ons
Refrigerator Air conditioner with ductwork Air conditioner with ductwork Pool/spa
Oven/range/cooktop Heating system with ductwork Heating system with ductwork Well pump
Clothes washer Electrical system Electrical system Septic pump
Clothes dryer Doorbell Doorbell Guest unit
(<750 sq. ft.)
Dishwasher Smoke detectors Smoke detectors
Built-in microwave oven Ceiling fans Ceiling fans
Trash compactor Plumbing and stoppages Plumbing and stoppages
Freestanding ice maker Water heater Water heater
Garage door opener Garbage disposal Garbage disposal
Built-in food center Water dispenser Water dispenser
Central vacuum Central vacuum
Refrigerator
Oven/range/cooktop
Clothes washer
Clothes dryer
Dishwasher
Built-in microwave oven
 Trash compactor
Freestanding ice maker
Garage door opener
Built-in food center

American Home Shield also covers the cost to remove and dispose of appliances that break from age or normal wear and tear.

Coverage length

Home warranty coverage lasts for exactly one year after it begins. Coverage begins 30 days after purchase or, if you acquired the plan in a real estate transaction, it begins the day of closing. If you set up automatic payments, your plan will automatically renew at the end of the year. American Home Shield will notify you of the upcoming renewal at least 30 days in advance. You must be eligible for an extended home warranty, according to American Home Shield standards.

Coverage limits

It’s important to review the terms of your desired plan so you know what’s covered and what’s not. American Home Shield warranty contracts specify the coverage details for each plan. A sample contract of an American Home Shield home warranty is available online.

One of the main differences between American Home Shield and its competitors is its leniency when it comes to coverage limits. American Home Shield offers coverage even if an appliance or system has been improperly installed, insufficiently maintained, or mismatched. However, AHS does not cover home systems or appliances that are already protected under a manufacturer’s warranty, which includes appliance warranty companies like Kenmore or Samsung. These limits and exclusions are far more generous than its competitors.

If you read the fine print of the American Home Shield agreement, you’ll learn that if American Home Shield is unable to repair or replace a covered item, AHS may offer money for you to repair or replace the item yourself. Note: American Home Shield is not liable for matching the brand, dimensions, or color of home systems or appliances.

American Home Shield service requests

The warranty company has a network of professional contractors and technicians who are available across the US to assist customers. There is no limit to the number of service requests you can make, but AHS will not be able to assist with your request if a service isn’t covered under your plan.

American Home Shield is available to accept service requests 24 hours a day, seven days a week. You can make your service request online or call American Home Shield’s customer service. Once your request is approved, a customer service representative or contractor will get in touch with you directly to set up a time to make a home visit. American Home Shield claims that it approves and assigns professionals to a customer’s service request within the first 24 hours 98% of the time.

Summary of benefits

Average Cost Per Month $20–$65
State Availability 49 states
Service Fee $75–$125
Contract Term 12 months
Time in Business 48 years
Better Business Bureau Rating B
Review last updated: May 8, 2019

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More about American Home Shield

American Home Shield has served 1.7 million customers across 49 states in its 48 years of experience. In business since 1971, American Home Shield is the oldest home warranty company on the block. The company started the American home warranty industry and it’s a founding member of the National Home Service Contract Association. Today, there are 188 home warranty companies in the US.

American Home Shield ratings

The Better Business Bureau (BBB) gives American Home Shield a B rating. Over the years, the company has done a great job at resolving American Home Shield complaints on the BBB, which is a factor in the BBB’s rating system. It shows that the home warranty company is responsive to its customers.

On average, American Home Shield reviews aggregators give the company a solid 7.16 out of 10. Rating factors include comprehensive home warranty coverage, consumer-friendly service, and fewer exclusions. American Home Shield’s Combo Plan is also one of the cheapest home warranty plans in the industry.

Our conclusion

House Method gives American Home Shield 4.75 out of 5 stars. Since AHS founded the home warranty industry, we think the company knows what it’s doing. We also appreciate the responsiveness its customer service has shown on the BBB and other review sites by actively responding to American Home Shield complaints. You also can’t beat the huge coverage limits AHS puts on its home warranty services.

American Home Shield reviews

As the longest running home warranty company and the starter of the industry, it’s not surprising that American Home Shield has garnered a lot of customers. The company does an excellent job responding to their consumer reviews. Here are some American Home Shield reviews featured on the company’s website:

Mark S. on May 7, 2019

Fast and prompt service [when] replacing my dead water heater. They paid for the labor and the water heater. I had to pay for code upgrades. Not bad.

Gregory C. on April 24, 2019

The actual service to get Appliance King for my refrigerator was fantastic. By talking to him on the phone, he already knew what the problem was, and came with the replacement part on the following Monday. The service sent me emails to help ensure everything was taken care of.”

Kevin D. on March 5, 2019

I have had American Home Shield for eight years and they always handle my warranty issues timely. Great company.

Donna W. on March 4, 2019

AHS did a great job getting my leaky faucet fixed. Keep up the good work!

Carolyn W. on December 17, 2018

[We] requested the service call online. We were immediately contacted by AHS with the name and contact information of our contractor. Our appointment was promptly set for the next morning. Our contractor kept in touch with us, even to let us know that he was en route. They were pleasant and quick to solve our problem. Thank you, AHS!

Robert C. on December 17, 2018

They answered my request for a repair within minutes of calling and [I] was assigned a plumber immediately. The plumber called within an hour to set up an appointment. They arrived when promised and professionally completed the repairs.

Compare home warranties

American Home Shield is a good choice for you if …

  • you want to protect your major home appliances
  • you want a plan with higher coverage limits on home repairs
  • you want technicians to remove and dispose of old appliances for free (most companies charge a removal/disposal fee but AHS doesn’t)
  • you want a trustworthy company with many years in the business

On the other hand, American Home Shield might not be your first choice if you want to choose your own service contractor to complete your home repair work or if you prefer to work with smaller businesses. AHS is one of the largest home warranty companies with more than 1,600 employees.

Compare American Home Shield to the competition.

Home Warranty Company Best For Cost per Month Number of Appliances Covered Other Perks
American Home Shield Appliance coverage $20–$65 12 Covers cost to dispose of broken items
Choice Home Warranty Overall $29-$42 10 First month free (promotion)
First American Limited exclusions $28-$50 Covers improperly installed/maintained items

Compare AHS to Other Home Warranties

Wondering how American Home Shield compares to other home warranties? Click here to browse our Best Home Warranty guide.

Compare

Frequently asked questions

What is covered by American Home Shield?

American Home Shield has four home warranty plans:

  • Appliance Plan covers appliances, including a refrigerator and clothes washer/dryer.
  • Systems Plan covers home systems, like electrical and plumbing.
  • Combo Plan covers both home systems and appliances that are covered under each plan above.
  • Build-Your-Own Plan by choosing 10 major systems and appliances you want to cover.

Optional add-ons include pool and spa, guest units up to 750 square feet, and well and septic pumps.

Note: Home warranties are also often called home appliance insurance, homeowners appliance insurance, or house appliance insurance.

How much does American Home Shield cost?

American Home Shield costs $20–$65 per month. Home warranty costs always vary based on the homeowner’s location, the plan they choose, and whether they add on any optional coverage.

Customers also pay a service fee for every service request that’s approved. American Home Shield’s service fees range from $75 to $125. Customers can opt for a lower service fee for a high premium or vice versa.

Does American Home Shield replace appliances?

It’s up to the warranty company to decide whether to offer its customers a repair or replacement for any of the appliances that are explicitly written into the plan.

Note: AHS is not liable to match the brand, dimensions, or color of the broken appliance.

American Home Shield covers major home appliances under its Appliance Plan and Combo Plan. You can also add home warranty coverage for appliances by including them in your custom Build-Your-Own Plan. Covered appliances include:

  • Refrigerator
  • Oven/range/cooktop
  • Dishwasher
  • Built-in microwave oven
  • Trash compactor
  • Freestanding ice maker
  • Garage door opener
  • Built-in food center

Note: American Home Shield will not cover appliances that are already covered under a manufacturer’s warranty, which includes appliance warranty companies like Maytag and GE.

Does American Home Shield require an inspection?

Like most home warranties, American Home shield does not require a home inspection to grant customers coverage. The age of your home and its systems and appliances will not affect coverage either.

Although not required, a home inspection may be useful in the case that you must prove a pre-existing condition is unknown to you since the majority of home warranties do not cover pre-existing conditions.

Can you cancel American Home Shield?

You can cancel your American Home Shield home warranty services at any time. The company will refund your contract fees if you cancel within the first 30 days of coverage. If you cancel after that, the provider will refund you a prorated amount for the remaining duration of your coverage term.

Is there a waiting period for American Home Shield?

You can make a service request as early as 30 days after you sign up for your warranty. If you purchased coverage during a home sale, your home warranty coverage starts on closing day.

Do American Home Shield plans cover septic?

American Home Shield does not cover septic tanks. American Home Shield offers first-year customers non-renewable coverage of sewage ejector pump for septic systems, according to its sample contract, which includes mainline stoppages that can be cleared without excavation. The septic tank will be pumped once during the contract coverage term if the stoppage is due to backed up septic. Exclusions apply.

Do American Home Shield plans cover electrical?

Under the Systems Plan, American Home Shield will pay $1,000–$1,500 per covered item. American Home Shield covers major home systems under its Systems Plan and Combo Plan. You can also add home warranty coverage for systems by including them in your custom Build-Your-Own Plan. Covered home systems include:

  • Air conditioner with ductwork
  • Heating system with ductwork
  • Electrical system
  • Doorbell
  • Smoke detectors
  • Ceiling fans
  • Plumbing including stoppages
  • Water heater
  • Garbage disposal
  • Water dispenser
  • Central vacuum

Will American Home Shield replace my furnace?

Under its Systems Plan, American Home Shield will offer a repair or replacement for your furnace. It’s up to the company to decide whether to repair, replace, or reimburse customers for any of the systems that are explicitly written into the plan. It is not liable to match the brand, dimensions, or color of the broken furnace.

Is an American Home Shield warranty worth it?

American Home Shield is worth it if you’re a homeowner who wants to protect your major home systems and appliances. AHS has generous coverage limits and competitively priced home warranty plans, so you could save hundreds of dollars by buying a home warranty. It’s also the oldest and largest home warranty company so it has plenty of experience with handling even the trickiest home repairs.

American Home Shield company information

Company name: American Home Shield
Company type: Public
Ticker symbol: SERV
Founding date: 1/2/1971
Telephone: 833-850-4092
Address: 860 Ridge Lake Blvd
State/province: Memphis, TN
Postal code: 38120
Country: USA

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