2-10 Home Buyers Warranty Review

Data and ratings accurate as of June 2019

By: House Method | Affiliate Disclosure

With 38 years of experience and an A-rating from the BBB, 2-10 Home Buyers Warranty is perhaps the most trustworthy home warranty company.

No waiting period
User-friendly customer portal
BBB Accredited

After reviewing more than 20 home warranty companies, House Method’ reviews team has come to the conclusion that a home warranty is generally a good idea for most homeowners.

That’s not to say that there aren’t any loopholes in some service agreements. Most home warranty providers require the following to be true in order to cover a repair:

  • Customers must wait 30 days after enrolling in a home warranty for coverage to actually begin
  • The item and its failed parts must be explicitly written into your service agreement and covered under your particular plan
  • The item may only be repaired if it failed due to normal wear and tear
  • Routine maintenance and proper installation must be evident in order for the item to be repaired
  • The home warranty company cannot cover the repair of an item that is already covered under a manufacturer’s warranty
  • A second service fee may be charged for repeat visits by a technician after 30 to 90 days of service
  • The home warranty company will determine if an item can be repaired and if it is eligible for replacement
  • The home warranty company is not responsible for matching the color, brand, or dimensions of a replacement
  • An additional fee is often charged to the customer in order for the home warranty company to remove and dispose of the original item it replaces

We were pleasantly surprised that 2-10 Home Buyers Warranty goes against the grain by addressing many of the items above that so often lead to customer complaints. Maybe that’s why the Better Business Bureau gives 2-10 an A rating—the highest we’ve seen across the home warranty industry.

House Method created this 2-10 Home Buyers Warranty review guide to help homeowners choose the best home warranty for their homes.

Our review includes details about 2-10 Home Buyers Warranty plans, coverage, and cost as well as information about the company and a comparison of 2-10 against other top home warranties.

2-10 Home Buyers Warranty cost

2-10 home warranty customers pay between $33 and $47 per month, according to the quotes we’ve received and the estimates that other websites have reported.

You’ll have to call for a personalized quote since home warranty costs are always location-based.

Service fee

Like all home warranty providers, customers will be charged a service fee. 2-10’s service fees are $100, which is higher than average.

Under the optional add-ons, customers are able to opt into a “service fee buy down to $75” for $50. However, we believe a higher service fee and lower monthly premium is a better deal. Note: customers must purchase optional coverage within 30 days of signing up for a 2-10 home warranty.

2-10 also offers customers an exclusive “Even If” Service Fee Guarantee.

This means that “even if” an item isn’t covered under your home warranty plan but 2-10 still dispatched a technician to assess the problem, customers can request reimbursement of the service fee they paid.

It also covers failed parts for the duration of the service agreement, so you will not be charged another service fee “even if” it must be repaired again.

2-10 Home Buyers Warranty coverage

Covered Systems Covered Appliances Optional Add-Ons
Furnace Refrigerator and ice maker Pre-season HVAC tune-up
Plumbing Oven Additional refrigerator, wine cooler, or stand alone freezer
Water heater Dishwasher Extended pipe leak
Electrical panel and wiring Built-in microwave Septic system
Exhaust/ceiling fans Garbage disposal Pool/spa equipment
Garage door opener Trash compactor Water softener
Burglar and alarm systems Washer and dryer (supreme) Well pump
Telephone wiring Range/oven/cooktop/hood (supreme)
Central vacuum
Evaporative coolers
Interior gas lines
Ductwork

The following are also covered under 2-10’s Supreme coverage:

  • Modifications up to $250
  • Permits up to $250
  • Haul away and disposal fees
  • Items covered under manufacturer’s warranty
  • Corrections to code violations up to $250

Often times, it’s up to the home warranty company and its pre-approved technician to decide whether a covered items can be repaired or if it needs to be replaced. If the item is replaced, most home warranty companies are not responsible for matching the appliance’s brand, dimensions, or color.

However, 2-10 allows the homeowner to decide if they’d like to proceed with a service request or if they’d rather receive $100 toward a new appliance of the homeowner’s choice. 2-10’s Appliance Replacement Offer gives homeowners exclusive access to appliance discounts up to 65% off retail costs of GE and Whirlpool appliances.

2-10 Home Buyers Warranty also offers structural warranties. These are different than home warranties. Here’s how the two home protection plans differ.

Home Warranty Structural Warranty
Home appliances and systems that break due to normal wear and tear Structural defects beyond a builder’s control including columns, beams, foundations, roof framing, load-bearing walls, and floor framing
1 year of coverage with the option to renew annually 10 years of coverage
Can be purchased by a homeowner Must be purchased by a builder

Coverage length

Home warranty coverage begins immediately after the sale date and continues for one year from that date. This is unique to 2-10. Most home warranty customers must wait 30 days after the sale for coverage to actually begin.

Coverage exclusions

If customers do not participate in the Appliance Replacement Offer but 2-10 decides that a replacement is still necessary, the company is not liable to match the dimensions or brand of the covered item it is replacing.

2-10 is also not liable for repairing cosmetic defects, smells, noises, or cleaning.

Unfortunately, 2-10 does not provide an easily accessible sample contract online. Our reviews team had to sign in through our editor’s personal customer portal ot evaluate the plan and contract. We suggest reaching out to 2-10 directly to request a contract that you can review before you sign.

2-10 Home Buyers Warranty claims

2-10 Home Buyers Warranty customers can file a claim 24 hours a day, seven days a week by calling 800-775-4736 or signing into your online customer portal.

2-10’s online portal is extremely user-friendly. Customers can sign in, select the system or appliance that is broken, check off all the symptoms that apply, and submit their claim.

2-10 even provides maintenance and troubleshooting tips for the broken item before you submit the claim. This helps homeowners save the cost of their service fee if they’re able to fix the problem themselves.

Summary of benefits

Average Cost Per Month $33–$47
State Availability 50 states
Service Fee $75–$100
Contract Term 12 months
Time in Business 36 years
Better Business Bureau Rating A
Review last updated: June 10, 2019

 

More about 2-10 Home Buyers Warranty

Years in business

2-10 Home Buyers Warranty has served more than 5.5 million customers in 38 years. It’s one of the oldest home warranty companies in the 47-year-old industry.

2-10 Home Buyers Warranty ratings

The Better Business Bureau (BBB) gives 2-10 Home Buyers Warranty an A rating. This is the best BBB rating we’ve seen across all of the home warranty companies we’ve reviewed. Note: 2-10 Home Buyers Warranty is also BBB accredited.

That being said 2-10 has received a 1-star average rating among 392 customer reviews on the BBB’s website. However, 2-10 has answered or resolved all 1,013 customer complaints on the BBB’s website proving that it’s extremely responsive.

Consumers Advocate gives 2-10 Home Buyers Warranty a 5 out of 10. They justify this rating by explaining that the number of items covered by 2-10 is lower than most home warranty plans and the negative customer reviews are difficult to overlook.

Our conclusion

House Method gives 2-10 Home Buyers Warranty 3.25 out of 5 stars. We recognize that holding onto an A rating by the BBB is certainly a tough feat.

We also love that 2-10 does what most home warranties don’t. This includes no waiting period, its “Even If” Service Fee Guarantee, a truly comprehensive Supreme coverage plan, Appliance Replacement Offer program, and user-friendly online portal.

We wish 2-10 had a more accessible sample contract for prospective customers to review. We also feel that 2-10’s pricing and service fees are a bit steep.

2-10 Home Buyers Warranty reviews

House Method’s editor, Kelsey Roadruck, is a 2-10 Home Buyer Warranty customer. This is her 2-10 Home Buyers Warranty review from March 22, 2019.

I bought my first house in November 2019. I was so glad that the sellers transferred their home warranty coverage to me as part of the home sale.

Being a first-time homeowner, a one-year home warranty eased my mind when the thought of expensive home repairs rained on my parade of buying a house I loved.

The house is 19 years old with all original appliances and systems. Our home inspector was surprised to find that all of these components were still in working order despite being well past their expected expiration date.

I saw how helpful a home warranty could be when the sellers agreed to the majority of my repair requests while the house was still under contract. They were able to streamline a lot of the maintenance through their 2-10 Home Buyers Warranty plan.

In reviewing 2-10, I was pleasantly surprised when I logged into my own customer portal to find a really user-friendly interface. I was able to find the online claim center and a copy of my service agreement really easily.

2-10 Home Buyers Warranty even provides home maintenance checklists online to help homeowners prevent broken appliances and systems. This gave me the feeling that 2-10 really does invest in customer satisfaction.

Compare home warranties

2-10 Home Buyers Warranty is a good choice for you if …

  • you’re looking for a trustworthy home warranty company
  • you live in a newly built home that might benefit from a structural warranty
  • Better Business Bureau ratings are important to you

Compare 2-10 to the competition.

Home Warranty Company Plan Options Monthly Cost BBB Rating Claims Process
2-10 Home Buyers Warranty 2 + add-ons plus structural home warranty plans $33–$47 A After-hours 800 number or online claims center
Choice Home Warranty 2 + add-ons $29–$42 B- After-hours 800 number or online claims center
The Home Service Club 2 + add-ons $33+ C Available via 800 number from 9 a.m. to 7 p.m. EST

Frequently asked questions

What is a 2-10 Home Buyers Warranty?

2-10 Home Buyers Warranty offers home warranties to homeowners and structural warranties to builders. Its home warranties are optional service agreements that homeowners can purchase to protect their home’s core components including major appliances and systems. These plans guard against expensive home repair bills.

How does 2-10 Home Buyers Warranty work?

When a covered item breaks, 2-10 Home Buyers Warranty customers can either call 800-775-4736 or sign into their online customer portal at www.secure.2-10.com/homeowner.

You’ll explain which item is broken and describe the problem. 2-10 Home Buyers Warranty’s customer service aims to approve claims within 48 hours.

After your claim is approved, 2-10 will assign a pre-approved service contractor to assess the problem in your home.

Homeowners can either pursue the suggested repair or they can participate in 2-10’s Appliance Replacement Offer in which 2-10 will offer the customer $100 toward a new appliance of their choice.

2-10 will cover all subsequent repairs if its technician repairs a covered item but it breaks again during the length of your contract.

Is a 2-10 Home Buyers Warranty transferable?

Yes, 2-10 Home Buyers Warranty is transferable from sellers to buyers at the time of the home sale.

Sellers can simply notify 2-10 of the transfer and the buyers will have a home protection plan for their first year of homeownership. The new homeowners will then have the option to renew their home warranty plan at the end of their contract term, which is often one year.

2-10 Home Buyers Warranty company information

Company name: 2-10 Home Buyers Warranty
Company type: Private
Founding date: 1/1/1983
Telephone: 800-743-4210
Address: 13900 East Harvard Avenue
State/province: Aurora, CO
Postal code: 80014
Country: USA

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