Two Men and a Truck Review (2022)

Two Men and a Truck began as a family enterprise in the mid-1980s with the acquisition of a single 14-foot moving truck. What was originally a scrappy startup has now expanded to more than 350 locations worldwide with a fleet of more than 3,000 trucks. This mover still adheres to its “Grandma Rule,” which implies a standard of service to be upheld with all customers.

Service offerings can vary between different locations, but you’ll have access to either local, interstate, or long-distance moving assistance from most. Whether you’re a student moving out for the summer or a family moving cross-country, Two Men and a Truck is an excellent choice. Read on to learn more about the following:

• What services Two Men and a Truck offers
• How much your move should cost with this provider
• What customers have to say about their moves with Two Men and a Truck

Our Two Men and a Truck Review

All said and done, Two Men and a Truck’s reviews are mainly favorable. Despite being independently franchised across the country, this mover maintains a reasonably positive reputation in most locations. You’ll find multiple Two Men affiliates in many major cities, each with distinct reviews. In some cases, these average review scores can vary a great deal.

This mover’s national presence and overall commitment to its core customer service values mean that you’ll be assured of quality service no matter where you are. They are one of the best moving companies available for local moving needs and can typically provide excellent service for long-distance moves and more.

Pros & Cons of Two Men and a Truck

Pros

• Personalized service with a wide range of basics and add-ons available
• Expedited options for residential long-distance moving

Cons

• Quality can vary greatly from location to location
• Not much information is available on moving costs

How Much Does Two Men and a Truck Cost?

Pricing with this provider will vary from place to place. Your local Two Men and a Truck affiliate could advertise rates that significantly diverge from the next-closest location. Depending on where you’re moving to or from, it may be in your best interests to look into moving tariffs in your given state to ensure fair rates. Many states with regulations on moving will have set maximum rates for any moving services, which must be adhered to.

Local moves will always be priced at hourly rates, while long-distance moving costs are calculated using the total weight of your goods and the distance to be covered. Here, we’ve included some industry averages to reference when budgeting for your move.

Other Fees

Many people who are inexperienced with the moving industry or the moving process will confuse hidden fees versus simple added fees. Similarly, some confusion over binding estimates and non-binding estimates can be expected.

As a rule, you should only trust binding estimates with a visual component. This can involve a company representative surveying your home in person or via video call. 

Beyond this, any inventory or services added after a binding estimate will increase the price. Be sure to disclose any and all add-ons you may need during the quote process.

What Services Does Two Men and a Truck Offer?

Two Men and a Truck provides a full suite of both residential and commercial moving services. However, its strength is definitely in the local moving niche. You’ll be assigned a hard-working crew to help, no matter your exact needs.

Local Moving

Two Men and a Truck’s local “movers who care” showcase their commitment to hiring the best in local moving help. With more than 30 years of experience in this area, the hundreds of Two Men locations across the United States are more than able to provide excellent service.

Long-Distance Moving

This mover’s long-distance moving services come with options designed to make your moving experience a bit less stressful. Whether you’re planning a full-scale interstate move or are simply shipping a single item to a relative across the country, Two Men and a Truck has you covered. The following services are worth looking into for anyone planning a lengthier move:

• Expedited: This is probably the most attractive option for most moving clients. Under this service model, you’ll receive personalized attention for any basic or add-on you may require. Your goods will have their own dedicated truck, with a guarantee that the same crew will assist with loading and unloading. Similar to many major van lines, your move will be tracked via GPS at all points.
• Value Flex: This option is best for small shipments or single furniture items and is only available at certain locations. If your local branch can provide it, your movers will drop off a portable storage unit (89″ x 89″ x 47″), load it, and provide shipping with a third party. As is the case with an expedited move, your goods will have their own space for the duration of your move.

Junk Removal

One major Two Men and a Truck service is waste removal. Whether you need a full-scale home cleanout or are just looking to dispose of a couple of unwanted furniture items, this company offers a solution. This service is billed by the volume used within a truck. Some locations will offer single-item rates, but most will have a minimum fee for 1/8th of a truck used.

Packing and Unpacking

Two Men and a Truck provides a standard range of packing services. This includes anything from fragile-only packing to full-service packing. They also serve as vendors for packing supplies, like boxes, bubble wrap, tape, and more. Again, pricing for this will vary between locations.

Storage Options

Many Two Men locations provide on-site secure storage. If not, most affiliates will be partnered with local storage companies to make renting units easy. No matter the scope of your storage needs, you’ll find a viable solution in most locations.

Service Area & Availability

This mover has come a long way since its founding in Lansing, Michigan, in the mid-1980s. Independent franchising has given it one of the most extensive overall reaches out of any full-service moving company. Two Men and a Truck franchises currently operate in all but two of the lower 48 states. Get moving help from this mover in all of the following locations:

How To Schedule With Two Men and a Truck

Any moving process should begin at least eight weeks ahead of moving day. Eight weeks before you plan on relocating, you should research movers in your area while scheduling estimates with each mover whose service offerings and pricing match your move criteria.

Your booking timeline should look something like this:

• Eight weeks: Research movers in your area and schedule quotes with all whose service offerings and pricing best match your needs. At this time, you should conduct a complete survey of your home and make an inventory list of all you plan on taking with you.
• Six weeks: Around this time, you should be fielding estimates and starting your packing process. Collect a few written quotes and evaluate your options.
• Four weeks: Try to book your move four weeks out from your move date. Obtain written copies of both your estimate and the moving contract.

Two Men and a Truck’s particular booking process is pretty typical of most prominent moving companies. You can either fill out a contact form on their website, call, or text to set up your own estimate.

Two Men and a Truck Reviews From Actual Customers

Your move to a new home will be far more pleasant with the right team of professional movers. Two Men and a Truck offers some of the industry’s best customer service and moving experiences. That said, your experience could vary greatly between franchise locations. For example, the Cleveland metro area has a few different locations with varied reviews.

At any rate, there are a few things you should look for when vetting any moving company, aside from positive reviews. Be sure to discuss the following during any moving estimate:

• Proper registration: All movers should carry basic business licensing within their home state, county, or town of origin. The exact requirements for this vary from place to place, but many states have their own governing bodies which specifically regulate movers. If you’re planning an interstate move, your mover will have to carry FMCSA registration. This will include a USDOT and MC number to be displayed on any trucks or written estimates.
• Proper insurance: All movers have to carry both workers’ compensation and cargo insurance. The reimbursement offered by every basic moving package will amount to $0.60 per pound per item. You can purchase valuation coverage or additional liability coverage through most movers.
• Adequate service profile: Add-on services should be discussed during the quote process. During your in-home estimate, you should have a list of services you could need ready to discuss with your customer service representative.

Nick’s LA move featured the customer service and attention to detail that are present in many Two Men moves: 

“I had about one bedroom worth of stuff to move from the Hollywood Hills to my 7th-floor apartment in MDR (i.e., glass-top desk, wooden credenza, six boxes, and a relatively light wooden Buddhist prayer wheel). When they got to the pickup location, I was asked to take four additional heavy art pieces and two side tables. They gladly allowed me to add those items. They got to the pickup location at around 10:30 a.m., and everything was delivered, and they were out of my place no later than 2:15 p.m.

They have a minimum of 5-hours, so the timing worked out just fine. The total came to slightly more than $1,000 (they sent three guys for the price of 2) and since I didn’t have any cash agreed to be charged $1,200, including tips.

Everything came in the same condition as it had been picked up. The guys were very quick, efficient, and professional.”

This Asheville, NC move reflected even more of the professional conduct shown across many of Two Men and a Truck locations:

“This review is the for the great team of Hunter and Sean and for the Fletcher branch of Two Men and a Truck.

The guys were professional but friendly, and they were very careful with how they packed and moved my mother-in-law’s furniture, transporting it from one facility to another without any mishaps. There was no “ego” in this experience, with Hunter and Sean listening carefully to my concerns and how I needed something to be wrapped instead of just being moved without any covering. They worked fast, knowing that time had cost but were thoughtful about each piece they handled.

Dash, who took my request for the move, was polite and patient about answering my questions and making any necessary revisions to the order.

Pricing is reasonable, especially because my moving team had my cost-saving in mind.

I’d highly recommend this branch of Two Men and a Truck to anyone looking for a hassle-free move!”

Stephanie’s move reflects the importance of getting independent reviews for whichever Two Men and a Truck location you plan on using. Overall, company reviews are excellent, but this mover’s independently owned franchises will each provide a different quality of moving services:

“I had a horrible experience with this moving company. The two guys that came on my moving day were clearly inexperienced and unprofessional. They wanted to move my queen bed fully intact because there were “too many screws” and complained many times about how complicated my bed was. They didn’t secure or remove the drawers in my dresser before carrying it down multiple flights of stairs. One of the drawers fell out and shattered. They were rushed, and almost every piece of furniture ended up with dings, scratches or some type of damage.

I placed a damage claim, and my drawer was picked up for repair weeks after my move. Many more weeks go by, and I had to reach out to them three times before getting a response to see where my drawer was. When the drawer was finally returned, the mover slammed the drawer into my newly painted walls and left a hole. The manager called me to say they would repair it or pay for a repair, and I have never heard from them since (i moved almost five months ago).

Between the movers’ inexperience, unprofessionalism rushed work, and management’s poor customer service, I would NEVER recommend using this company. I will certainly never be using them again.”

The Good

Two Men and a Truck’s “Grandma Rule” seems to shine through in positive client experiences with them. This is effectively a promise by all crews to treat all customers as if they were family members. At many Two Men locations, customer service adheres to this principle rather well.

The Bad

As with any nationwide mover with independently-owned franchises, quality can vary. You’ll have to look into reviews from your local affiliate to be sure of quality. Negative customer reviews report subpar furniture care and inaccurate estimates. That said, occurrences like this will depend on location.

House Method Rating Methodology

At House Method, transparency and trust are our most important values for the reader. We’ve done the homework for you and have researched several dozen moving companies so you can have the information you need to make the best choice for your move. 

To make the most of our research, we developed a formula to objectively determine the best moving companies on a 10-point scale based on the following criteria:

• Moving Services (3.0): Does the company offer international, interstate, or local moving services? Or all three?
• Additional Services (3.0): Does the company offer additional services such as packing/unpacking or loading/unloading?
• Insurance Coverage (1.0): What kind of moving insurance coverage does the company offer, such as released value protection or full-value protection?
• Trailers and Containers (1.0): How many trailer or container sizes does the company offer to customers?
• Benefits (1.0): What additional perks does the company offer? Some examples: storage, packing, free boxes, moving truck rentals, financing, etc.
• Scheduling (.5): How are customers able to schedule their move, online, through the phone, or both? What is the ease of the scheduling process?
• Reputation (.5): What kind of ratings does the company have on popular review sites such as Yelp, the Better Business Bureau, and Trustpilot?