- Has a concierge service that manages the logistics for your home service needs
- Service requests, repairs, and savings can be managed via desktop, tablet, or mobile
- Helps customers maintain their homes to prevent problems from occurring in the first place
Super Home Warranty Review (2020)
Super is a home warranty subscription service that helps consumers manage home maintenance and repairs through technology and a rewards system. Super differs from other home warranty companies because of its tech-forward approach, which allows customers to budget, track savings, and monitor repairs from a central online location.
In this 2020 House Method review of Super, we discuss the company’s plans and pricing, analyze coverage details, include Super home warranty reviews, and compare the company against other competitors in the home warranty industry. Keep reading to learn if Super is the best home warranty for you and your home needs.
| Pros | Cons |
| Provides an easy user experience for customers to request maintenance
No cap to the number of service appointments you can schedule Covers unknown pre-existing conditions with Buyer’s coverage |
Limited nationwide availability
More expensive than traditional home warranty providers |
Super plans, coverage, and cost
Super offers three plans—Secure, Signature, and Lux—for an average cost of $64–$119 a month. Super also provides optional coverage for items like your pool, spa, outdoor plumbing, and guest house for an additional cost.
Secure Coverage: $64.00 per month ($768.00 for an annual plan). This plan covers a majority of home systems and appliances, plus maintenance services like window cleaning and pest control.
|
|
|
Signature Coverage: $75.00 per month ($869.00 for an annual plan). This plan covers everything under Secure Coverage, plus the “It’s Covered Upgrade.” This upgrade includes home warranty coverage for elements of your heating, indoor plumbing, water heater, microwave, and other items.
Below are all of the items included in the “It’s Covered Upgrade.”
|
|
|
Lux Coverage: $119.00 per month ($1,399.00 for an annual plan). This plan covers everything under the Signature plan, plus the following items and services:
- Brand-for-brand appliance upgrade
- Outdoor plumbing
- Smart home devices
- Warming and cooling drawers
- Gas fireplaces and outdoor gas fire pots/pits
- Landscape lighting
- Expanded coverage limits
Optional Coverage: In addition to Super’s home warranty plans, the company also offers coverage for the following items.
- Washer and dryer
- Kitchen refrigerator with ice maker and dispenser
- It’s Covered Upgrade
- Brand-for-brand appliance upgrade
- Outdoor plumbing
- Smart home devices
- HVAC equipment incompatibility coverage
- Additional refrigeration units
- Built-in pool/spa
- Saltwater pool/spa
- Additional pool pumps
- Water softener
- Guest house
- Septic system
- Well pump
Note: All Super home warranty plans have a $75 service fee. This means that every time a contractor comes to your house to address a claim, you’ll be paying them a $75 fee.
Price of Super vs. competitors
This graph represents the monthly premium customers would pay under Super's most basic plan against what they would pay for competitor plans. Note: these prices do not include the service fee amount.
Details for top Super Home Warranty systems and appliances
To truly understand what comprehensive coverage means when talking about home warranties, our team at House Method surveyed 1,000 homeowners and asked them which items in their home were most valuable to them.
We discovered that the top systems and appliances people care about are the electrical, plumbing, air conditioning, refrigerator, washer/dryer, and oven/stove/range.
Super doesn’t have a sample contract on their site like a traditional home warranty provider, but they do break down what’s covered under each plan. Call a customer service representative from the company before signing up to understand exactly what is and isn’t covered with your subscription.
Coverage length
Super offers a 12-month contract with a 30-day cancellation period. If you cancel before your contract is up, Super will provide a full refund.
Super’s warranty coverage benefits begin 15 days after the subscription purchase. The 15-day waiting period is waived for customers with buyer’s coverage on recent home purchases. For customers past the 15-day waiting period, you can schedule service immediately.
Coverage limits
There’s no cap on the number of breakdown incidents customers can claim with Super, but all claims are subject to coverage limits. Here are a few major systems and appliances and their coverage limits under each Super plan.
| Item | Secure | Signature | Lux |
| Dishwasher | $3,000 per occurrence | $3,000 per occurrence | $10,000 per occurrence |
| Range/Oven/Cooktop | $3,000 per occurrence | $3,000 per occurrence | $10,000 per occurrence |
| Built-in microwave | $3,000 per occurrence | $3,000 per occurrence | $10,000 per occurrence |
| Garbage disposal | $3,000 per occurrence | $3,000 per occurrence | $10,000 per occurrence |
| Trash compactor | $3,000 per occurrence | $3,000 per occurrence | $10,000 per occurrence |
| Range exhaust fan | $3,000 per occurrence | $3,000 per occurrence | $10,000 per occurrence |
| Air conditioning | Unlimited | Unlimited | Unlimited |
| Heating system/Heat pump | Unlimited | Unlimited | Unlimited |
| Ductwork | Unlimited | Unlimited | Unlimited |
| Interior plumbing | Unlimited | Unlimited | Unlimited |
| Plumbing stoppages | Unlimited | Unlimited | Unlimited |
| Water heater | $1,500 per occurrence | $1,500 per occurrence | Unlimited |
| Interior electrical | $5,000 per plan | $5,000 per plan | Unlimited |
| Ceiling fans | $250 per occurrence | $250 per occurrence | $500 per occurrence |
| Central vacuum | Unlimited | Unlimited | Unlimited |
| Garage door openers | Unlimited | Unlimited | Unlimited |
| Sprinkler system and timer | $1,000 per plan | $1,000 per plan | $2,000 per plan |
See if your state is covered by Super Home Warranty
Best Home Warranty Companies in Arizona
Looking for a home warranty in Arizona? We compared the top providers in Arizona below.
Best Home Warranty Companies in Illinois
Looking for a home warranty in Illinois? We compared the top providers in Illinois below.
Best Home Warranty Companies in Maryland
Looking for a home warranty in Maryland? We compared the top providers in Maryland below.
Best Home Warranty Companies in Texas
Looking for a home warranty in Texas? We compared the top providers in Texas below.
Super is available in Arizona, Texas, Illinois, Maryland, and Washington D.C. If you don’t live in one of those states, check out our State Home Warranty Guides to find a home warranty that’s right for you.
Our take
If Super was available nationwide, we’d recommend it to all of our readers. This home subscription service combines all of your home needs into one easy-to-use platform. We could go on and on about the benefits of Super, but we’ll discuss just a few in detail below.
For one, Super offers some of the most incredible coverage compared to traditional home warranty providers. Not only does it protect major systems and appliances like your dishwasher, air conditioning, and plumbing, it offers multiple add-ons and home maintenance services with each plan.
For example, their most basic plan covers 19 systems and appliances in addition to 11 maintenance services like pest control, weed kill treatment, and carpet cleaning—again, we think this is pretty remarkable considering no other home warranty company does this.
Additionally, we recognize that the cost of Super plans are higher than the industry average, but we think it’s absolutely worth it for the coverage you get.
Moving on to user-friendliness, Super has one of the easiest websites to navigate, with plans, coverage, and pricing easily laid out for consumers to find. Not to mention, they have an entire FAQ section dedicated to answering all types of user questions from what the subscription covers and what the claims process looks like to what special rewards are available to customers.
And if you weren’t already in love with Super, the company offers Service Rewards that can be earned by referring friends or family to the company. These rewards can be used on any maintenance or Concierge service (think: handyman work, electrical services, gutter cleaning, etc.) scheduled through Super. They can’t be applied toward a co-pay.
This new subscription concept makes home expenses more predictable to homeowners, streamlines home repairs and home maintenance, and keeps users organized. In this day and age when everybody’s busy and on-the-go, a home warranty subscription service like Super is exactly what people need.
Super Home Warranty ratings
Plan options
5.0 / 5
Breadth of coverage
5.0 / 5
State availability
1.8 / 5
Cost
3.3 / 5
Trustworthiness
4.3 / 5
Customer service
3.3 / 5
Unique benefits
2.0 / 5
What others are saying
As a consumer, you probably don’t have the time to sit around and sift through the hundreds of reviews left by Super Home Warranty customers. That’s where we come in. At House Method, we go through user complaints, reviews, and ratings of each home warranty company and compile that information in a chart that’s easy for you to read.
Below, we’ve included Super ratings compared to the industry average.
Summary of Customer Feedback
| Reviewer | Super Ratings | Industry Average Ratings | ||||
|---|---|---|---|---|---|---|
| Average # of Reviews | Average Score | Average # of Reviews | Average Score | |||
| BBB | 19 | 1.8 | 956 | 2.0 | ||
Super Home Warranty reviews
Super Home Warranty has a B rating from the BBB and has been accredited since 2016. In the three years that Super has been in business, it has received 24 customer complaints and successfully closed all 24 of them, showing their attentiveness and responsiveness to their customer’s needs.
Don’t just take our word for it—here are a few BBB reviews from current Super customers:
Doug O. on July 14, 2018, said:
Awesome service. Quick to respond. This company is the only warranty company that I can recommend to my friends in good conscience. They even help me with other stuff not covered by the warranty, like blinds and remodeling with their concierge service. I would rate this company 1 million out of 10!
Peyton G. on March 19, 2018, said:
Super has been a lifesaver! I have had 2 occasions where I have needed their services in the last 6 months and they have saved me a lot of money if I had gone somewhere else or tried to find a servicer on my own. It also helps that everyone I talk to seems to be pretty friendly and efficient.
Frequently asked questions about Super Home Warranty
How does Super’s subscription differ from a home warranty?
Home warranties typically only cover breakdowns of major home systems and appliances. Super is a subscription service designed to help manage the entire lifespan of a home. The company helps you coordinate repairs for your home and helps customers fix problems when they occur. They also help customers maintain their homes and prevent issues from happening.
Super’s mobile technology also provides customers with more transparency and better monitor service quality.
Does Super cover regular home maintenance?
Think of Super as your home’s personal maintenance staff. Super’s concierge services include:
- Handyman work
- Electrical services
- Gutter cleaning
- Window cleaning
- Interior and exterior painting
Can I add on appliances and systems to my home warranty plan?
Super offers optional coverage for items such as a pool, water softener, or a guest house. A plan can be customized by contacting Super’s customer experience team.
When can I request service if an appliance or system breaks down?
You can request service immediately. Super will coordinate a high-quality service or repair as soon as you become a member. Note: Super’s warranty coverage benefits begin 15 days after the subscription purchase.
How do I request service with Super?
You can schedule an appointment or submit a repair request online or via the mobile app and email. You can also call their customer service department to file a claim. Super’s customer experience team will answer all questions and coordinate service during the following times:
- Monday–Friday, 9 a.m. to 9 p.m. EST
- Saturday, 9 a.m. to 7 p.m. EST
- Sunday, 10 a.m. to 7 p.m. EST
For emergency breakdowns that fall outside of regular business hours, subscription members can call 415. 445.2109 for immediate assistance.
Does Super cover pre-existing conditions?
Yes, Super does cover unknown pre-existing conditions with their buyer’s coverage for recent home purchases. Super offers the option to submit a home inspection report to confirm that a pre-existing condition was not previously detected.
While Super isn’t able to cover known pre-existing conditions, they will arrange for a service provider to complete those repairs at a reasonable price after a subscription is purchased.
Final thoughts
House Method gives Super 3.7 out of 5 stars. A Super subscription helps customers stay on top of seasonal maintenance tasks, budget for repairs, stay organized with all maintenance that’s been done on their home, and provide coverage for major home items. Overall, this company has transparent plans, fair prices, and excellent perks.
Super Home Warranty may be a good choice for you if…
- you want a tech-friendly service that’s easy to use.
- you want protection for major home systems and appliances in addition to home maintenance services.
- you want to deal with all things home in one place.
Super National Home Warranty may not be a good choice for you if…
- you live in the 45 states not covered by the company.
- you’re looking for more cost-efficient options.
- want a traditional home warranty company like Choice Home Warranty.
Our top-rated alternatives to Super
There are many home warranty companies in the market, which can make it difficult to find the best fit for your individual needs. If you’re still not sold on a Super subscription, take a look at the three top-rated alternatives to Super.
- Has more than 45 years of experience in the home warranty industry
- Provides generous coverage caps
- Covers the cost to remove and dispose of appliances that break from age or normal wear and tear
- Has a 10-day waiting period before coverage begins
- Has one of the quickest turnaround times for claims
- Offers 2 plans + optional add-ons
- Offers free roof leak coverage to its customers
- Provides two extra months of coverage for free
- Covers septic system
Methodology
At House Method, transparency and trust are our most important values for the reader. That’s why we took the time to create an objective rating system and score each home warranty provider according to our methodology. Our team spent hours on the phone speaking to representatives from each home warranty company to get information right from the source.
Our rating system involves a weighted, 100-point scale that scores home warranty companies on plans offered, coverage, state availability, cost, trustworthiness, customer service, and unique benefits.
For more details, check out our affiliate disclosure and rating methodology.
Company information
- Company name: Super Home Warranty
- Company type: Private
- CEO: Jorey Ramer
- Founding date: 9/19/2016
- Years in business: 3 years
- Telephone: (844) 997-8737
- Address: 120 2nd St.
- State/province: San Francisco, CA
- Postal code: 94105-3602
- State availability: 4 states
- Service fee: $75
- BBB rating: B
House Method recommends other home warranties besides this one. Check out some of our other expert reviews on our top-rated providers to get all the information you need. Remember, each of these companies gives a free quote.
Additional Home Warranty Companies to Consider
Home Warranty
American Home Shield Reviews
Read reviews about American Home Shield to find out why we deem it the best home warranty option for customizable plans.
Home Warranty
Fidelity National Home Warranty: Reviews, Plans, & Pricing
Compare Fidelity Home Warranty to the competition. Read reviews, break down costs, and learn more about Fidelity's protection plans for new construction.
Home Warranty
Home Security of America Review (2021)
Are Home Security of America’s warranty plans worth the investment? In this review, we help you understand the benefits, pricing, competitors, and plan options.
Read More