Secure Home Warranty was a home warranty company based out of Philadelphia, Pennsylvania. Unfortunately, the company went out of business in 2017 due to a slew of poor customer reviews, repeated claim denials, and the company not performing per contract terms and conditions.
Keep reading our Secure Home Warranty review to learn exactly why the company shut down and which home warranty companies we recommend as alternatives.
For years, Secure Home Warranty had been widely reported as a home warranty scam after consumers complained of insufficient service and claims constantly getting denied. Numerous customer reviews from the Better Business Bureau (BBB) also reported unsatisfactory customer service, poor communication, unexpected credit card charges, and frequent payment delays.
Some of the dominant complaints filed against the company were:
Secure Home Warranty also wasn’t available nationwide and didn’t allow plan members to get free second opinions on covered issues. The company became known for its poor communication with members, offering no online chat support and failing to return customer calls. Even when customers were able to reach a Secure Home Warranty representative, they reported negative interactions that were unhelpful and misleading.
The company officially shuttered in November 2017 without addressing countless complaints.
According to the Pennsylvania Attorney General’s office, there were 437 unanswered BBB complaints over the last three years and a lawsuit was filed against the company’s officers, Alan Maleh and Elliot Ashkenazie, in the spring of 2019.
This lawsuit suggested a permanent ban on Maleh and Ashkenazie from operating a business in Pennsylvania. The suit also sought restitution and damages, requesting $1,000 per violation and $3,000 for violations against senior citizens.
Contact the Attorney General’s Bureau of Consumer Protection by calling 800-441-2555 or emailing firstname.lastname@example.org and sharing that you had a Secure Home Warranty plan.
When reviewing home warranty companies, it’s important that you do your part and read third-party reviews of each company. During your research, ask yourself the following questions to ensure you’re getting a home protection plan that’s right for you:
If you’ve had a bad experience with Secure Home Warranty, it’s understandable why you’d ask yourself this question. However, just because Secure Home Warranty is a scam doesn’t mean all home warranty companies are.
Having a plan from a reputable home warranty company will provide you with a sense of security and prevent you from having to pay expensive, out-of-pocket repair costs for systems and appliances.
Below are a few Secure Home Warranty reviews that have been published on the BBB’s website:
Diane S. on January 25, 2018, said:
I cannot get ahold of them. The one and only phone number rings once and goes straight to busy no matter what time a day or night I call. I did get one response from an email stating that, “Our phone system is currently down undergoing maintenance. We expect it to be back up and running this week. Please get the repairs completed and send the bill to us for review. Any covered repairs will be reimbursed to you as per the guidelines of your policy with us.” Since then I have sent over 15 emails to all with no response. I have paid out of pocket for my own repairs with no reimbursement. I believe they are out of business without notice.
HHK, on August 31st, 2018, said:
I paid upfront for a full year for two different houses. Sounded great from salesmen, then I couldn’t get anybody to come out to fix our problem. Contacted customer service many times then finally a rep said to just get someone to come fix it then they would cover it. When I submitted three different claims over four months, they were all denied. Tried to cancel the policies for a refund and they refused. Filed a claim with BBB and with my credit card company. This company is a fraudulent business.
Crystal F. on October 9th, 2017, said:
Horrible experience with this company. I’ve been waiting one year for a check they owe from a claim. After eight months of calling and asking where my check was, I finally received it and it bounced. Still waiting for the new check and the additional charges that my bank charged me for the bounced check. Every time I call, I am told that the accounting department left early for the day. I ask to speak to a manager and I am told they are working offsite. I am not getting any answers and have wasted so much time and energy to try and get my money they owe me. Worst experience I have ever had with any company.
While home warranty companies like Secure Home Warranty bring great damage and upset to the reputation of the home warranty industry and cause consumers to feel on edge about their coverage, not every home warranty company has that same reputation.
Below are a few home warranty alternatives to Secure Home Warranty that can actually make you feel secure.
Total Home Protection Reviews
Want to learn more about one of the newest home warranty companies? Here's our full review of Total Home Protection.
2-10 Home Buyers Warranty Reviews (2020)
2-10 Home Buyers Warranty does what most home warranty companies don't—keep their promise. Read our review for the full scoop and find out why 2-10 HBW is the most trustworthy home warranty company on the market today.
First American Home Warranty Reviews
Over the past 35 years, First American Home Warranty reviews have been positive thanks to its lack of coverage limits, quality customer service, and large network.
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