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Priority Home Warranty Review (2022)

Updated Nov 3, 2022

Updated Nov 3, 2022

Home > Home Warranty > Priority Home Warranty Review (2022)

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Most Tech-Friendly
Priority Home Warranty
  • 3 comprehensive plans available + optional add-ons
  • 24/7/365 customer support
  • Can choose your contractor
  • $75 service fee

Priority Home Warranty has been a leading provider in the home warranty space since opening its doors in 2014. Based in Miami, Florida, Priority Home Warranty offers three comprehensive plan options for below the industry-average monthly cost. Priority policyholders have 24/7 access to customer support, notably through the company’s live chat feature. All claims submitted by Priority customers are also visible through a real-time tracking system, from start to finish.

To get a free quote from Priority Home Warranty, fill out this online form or simply click the button below:

Pros and Cons of Priority Home Warranty

Pros

  • Website offers an easy-to-use live chat feature
  • Customers have the freedom to choose their own contractor
  • Claims processing offers a real-time tracking feature
  • New joiners will receive an additional $100 off plus three months of free coverage

Cons

  • Only currently available in 23 states
  • Charges a $50 cancellation fee

Our Expert Take on Priority Home Warranty

We scored Priority Home Warranty with a  4.3  out of 5 stars for its cost-effective premium options, contractor flexibility, and seamless two-step claim submission process. We only deduct a few points from Priority’s overall score for its limited state availability and also because it has fewer years in business than some competing home warranty providers.

Why Trust House Method

  • 63 companies reviewed
  • 41 key factors analyzed
  • 2,583 data points parsed
  • 885 homeowners surveyed
  • 57 service contracts scrutinized

House Method’s Experts collected and analyzed 2000+ critical data points to identify what makes a great home warranty company in the eye of the consumer. Our reviews team used this data to assess over 60 home warranty providers for coverage extent, annual cost, and national availability to provide unbiased reviews so homeowners can confidently navigate key decisions about their homes.

Priority Home Warranty Plans and Coverage

Priority Home Warranty offers three base plan options: Systems Home Care, Appliances Home Care, and Total Home Care. Its first two plan options serve as affordable alternatives for homeowners looking to cover specific items throughout their homes. Those in search of catch-all coverage, however, can opt for the Total Home Care package which wraps both standalone plans into one comprehensive level.

System and Appliance Coverage

Here’s an item-by-item overview of what’s covered across Priority’s three plan options:

Appliances and SystemsSystems Home CareAppliances Home CareTotal Home Care
Air Conditioning
Heating System
Ductwork
Electrical System
Plumbing System
Plumbing Stoppages
Water Heater
Whirlpool Bathtub 
Ceiling and Exhaust Fans
Clothes Washer
Clothes Dryer
Kitchen Refrigerator
Built-in Microwave
Dishwasher
Garbage Disposal
Oven/Range/Stove
Cooktop
Monthly Cost$43.75$43.75$55.00
Annual Cost$495$495$600

Add-on Options from Priority Home Warranty

Priority Home Warranty has 20 optional add-ons for customers to choose from. Here’s a rundown of what is offered and how much extra each cost per month.

Coverage Add-onCost per Month
Ice Maker$3
Second Refrigerator$3
Standalone Freezer$3
Second Clothes Dryer$3
Second Oven/Range/Stove$3
Second Clothes Washer$3
Second Dishwasher$3
Septic Pumping$5
Septic System$10
Sump Pump$3
Well Pump$8
Water Softener$6
Tankless Water Heater$5
Second Tankless Water Heater$5
Second Air Conditioner$10
Coverage for Homes Over 5,000 sq. ft.$25
Limited Roof Leak$6
Pool or Spa$15
Saltwater Pool System$27

Additional Services and Coverages

Though Priority Home Warranty may have fewer years in business than competing providers, its young age has also given it a competitive edge as one of the most tech-friendly coverage options available. Priority Home Warranty offers 24/7/365 customer service, as do most service providers, but it takes it up a notch with a live-chat feature available exclusively to members. Priority also offers a state-of-the-art real-time claims tracking system, which allows policyholders to have by-the-minute updates on the progress of their service request without having to track down an agent over the phone or via email.

Coverage Details for Top Systems and Appliances

Heating Systems

Covered: All mechanical components and parts necessary for the unit to operate (for up to a five-ton capacity) as well as circulating pumps and reversing valves.

Not covered: Geothermal or water source heat pumps, exterior piping, drilling of wells, costs related to access, radiators, baseboard casings, radiant heating, dampers, fuel storage tanks, portable units, fireplaces, line dryers, oil nozzles and strainers, registers, backflow preventers, evaporator coils and drain pans, grills, clocks/timers, zoned systems, heat lamps, humidifiers, cable heat, wood/coal/pellet units, calcium build-up, or cracked heat exchangers.

Electrical Systems

Covered: Ducted electric central and wall  A/C systems (for up to a five-ton capacity).

Not covered: Leaks of any kind, gas A/C systems, condenser casings, registers and grills, electronic air cleaners, window units, non-ducted wall units, water towers, humidifiers, chillers, all exterior condensing, cooling, and pump pads, roof mounts, jacks, stands, or supports, condensate pumps, drain line stoppages, geothermal piping and wells, electrical supply, coils, or zoned systems

Plumbing and Stoppages

Covered: Leaks and breaks of water, drain, or waste lines, toilet tanks, bowls, mechanisms, and wax rings seals, shower, tub, diverter rinse, and gate valves, built-in bathtub whirlpool motor and pump assemblies, stoppages/clogs in drain and sewer lines up to 100 feet from access point. Mainline stoppages are only covered if there is an accessible ground-level cleanout, and the mainline has not collapsed.

Not Covered: Stoppages that cannot be cleared by snake, gas lines, access, water closets, leak detection, slab leaks, polybutylene and galvanized pipes, drum traps, flange, fixtures, baskets and strainers, pop-up assemblies, cracker porcelain, grouting, and tile.

Kitchen Appliances: Refrigerator, Oven, and Stove

For kitchen appliances covered under the Appliance Home Care Plan, inclusions primarily revolved around all mechanical components and parts that specifically impact the operability of the item. Physical features like handles, racks, knobs, door seals, hinges, and other assemblies are largely excluded from coverage.

Washers and Dryers

Covered: All mechanical components and parts.

Not Covered: Plastic tubs, soap dispensers, knobs and dials, door seals, hinges, leveling and balancing, lint screens, or timers.

Most Tech-Friendly
Priority Home Warranty
  • 3 comprehensive plans available + optional add-ons
  • 24/7/365 customer support
  • Can choose your contractor
  • $75 service fee

Provider Coverage Limits and Exclusions

Annual Coverage Maximums

Priority Home Warranty caps its annual coverage for all included appliances and systems at $1,600 per item. According to our cross-market research, Priority’s maximums sit a good bit lower than the industry average of $3,072. Priority doesn’t have an aggregate coverage limit, so you can cover as many items as there are included in your plan level so long as the per-item repair or replacement cost doesn’t exceed that $1,600 cap. Any related costs beyond that limit will be left to the policyholder to pay out of pocket.

What Priority Home Warranty Doesn’t Cover

Most of what Priority Home Warranty doesn’t cover coincides with general exclusions across the home warranty industry. According to its sample policy, Priority reserves the right to deny claims related to:

  • Pre-existing conditions
  • Damaged caused by poor routine maintenance
  • Damage caused by improper installation\
  • Damage caused by pests, vermin, or household pets
  • Commercial-grade appliances or systems
  • Cosmetic defects (scratches, dings, dents, etc.)
  • Haul-away services for defective items

Specific exclusions also apply to each item covered across Priority Home Warranty’s base plan options. Be sure to carefully review the fine print of your policy to ensure you’re signing up for coverage that aligns with your expectations.

Can You Cancel Your Warranty with Priority?

You can cancel your coverage through Priority Home Warranty at any time, but it’ll only warrant a full refund if you terminate your contract within the first 30 days of coverage. After you’ve been enrolled for a full month, any cancellations that follow will charge a $50 administrative fee. You’ll also only receive a pro-rated refund of your contract fees for the remainder of the term, minus the cost of any paid claims.

Priority Home Warranty Costs

Service Fees

Priority Home Warranty charges a $75 service fee per each new claim filed. Given that the average deductible across leading providers is $76.55, Priority’s technically sits just below the threshold. When rating this provider, we still deemed it more affordable considering some companies charge up to $150 per service request. Should you sign-up for coverage through Priority, or any other provider, this fee will be due at the time of your first diagnostic appointment.

Priority Home Warranty Discounts, Perks, and Deals

Perhaps the most lucrative savings opportunity available through Priority Home Warranty is its “three months free” coupon, awardable to any policyholder who chooses to pay annually rather than monthly. Homeowners new to Priority Home Warranty altogether will also receive an additional $100 off their premium at sign-up.

Where is Priority Home Warranty Available?

Priority Home Warranty is available in:

  • Alaska
  • Colorado
  • Connecticut
  • Delaware
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Maryland
  • Maine
  • Michigan
  • Missouri
  • Mississippi
  • Montana
  • North Dakota
  • Nebraska
  • New Jersey
  • Ohio
  • Pennsylvania
  • Rhode Island
  • South Dakota
  • Tennessee
  •  West Virginia

See if your state is covered by Priority Home Warranty

Priority Home Warranty Reviews

Because Priority Home Warranty doesn’t have a business profile on the Better Business Bureau (BBB), we were unable to base its customer satisfaction score off of accreditation or overall rating from the organization as we do for most providers. Alternatively, we resorted to other reputable review platforms like TrustPilot, Yelp, and Google Reviews to assess feedback trends from past and current policyholders.

Priority Home Warranty Customer Reviews

We’ve excerpted a mix of positive and negative reviews from real Priority Home Warranty policyholders below. All featured feedback was selected based on what we felt best illustrated the customer experience:

“I manage multiple properties across several states and have had policies with several companies, yet none have stood out like Priority has. Neither myself or my clients have had any issues with customer service, my clients and myself have a dedicated team so we don’t get “bounced around” from rep to rep. I will soon be moving all of the properties I manage over from these other “warranty providers as Priority Home Warranty’s competitors are really not even competition.10/10 recommend.” – Esther N., 12/31/2021, TrustPilot

“Despite the typical and expected sales pitch, the account/salesperson was patient and helpful. Somewhat inconsistent in identifying future cost increases but ultimately, I was able to gain the information and guarantees I was looking for. Plan offerings appear to be very similar to other plans described by competitors. Looking for the difference to be service and process turn around. That still needs to be assessed. Overall a positive experience once we got by the usual sales pitch and company hype.” – Tom L., 06/12/2022, TrustPilot

Compare Priority Home Warranty to Other Home Warranties

CompanyWhy we chose itPricingWaiting periodBBB ratingStates Covered
Choice Home WarrantyBest OverallBasic Plan: $45/monthTotal Plan: $53.33/monthService Fee: $8530 daysB-49 states (Not including WA)
American Home ShieldBest Customizable PlansShieldSilver: $34.99-$49.99/monthShieldGold: $44.99-$59.99/monthShieldPlatinum: $59.99-$74.99/monthService Fee: $75–$12530 daysB49 states (Not including AK)
Select Home WarrantyMost Cost-Effective PlansBronze: 36/monthGold: $36/monthPlatinum: $38/monthService Fee: $7530 daysB46 states (Not including NV, NY, WA, WI)
Liberty Home GuardMost TrustworthyAppliance Guard: $64.99/monthSystems Guard: $69.99/monthTotal Home Guard: $74.99/monthService Fee: $7530 daysA+48 states (Not including WA or WI)
First American Home WarrantyBest Appliance CoverageBasic Plan: $38/monthPremier Plan: $48.50/monthService Fee: $8530 daysB33 states (Not including AL, CT, DE, HI, IL, LA, ME, MA, MN, NH, NJ, NY, ND, RI, VT, WI)
Cinch Home ServicesBest Workmanship GuaranteeAppliances Plan: $28/monthBuilt-in Systems Plan: $33/monthComplete Home Plan: $40/monthService Fee: $100-$15030 daysA-48 states (Not including HI or AK)

Priority Home Warranty vs. Choice Home Warranty

  • Priority Home Warranty has three base plan options whereas Choice Home Warranty has two.
  • Priority policyholders can choose their contractor. Choice customers are assigned one from the company’s internal network.
  • Choice Home Warranty is available in 49 states. Priority Home Warranty is only available in 23.
  • Priority has annual coverage caps of $1,600 per item. Choice limits its coverage to $3,000 per item, per year.

Priority Home Warranty vs. Select Home Warranty

  • Priority Home Warranty charges a $75 service fee whereas Select Home Warranty only charges $60.
  • Both Select and Priority offer three base plan options — one appliance-only, one systems-only, and one comprehensive.
  • Both aren’t available in Washington, Nevada, New Mexico, or Wyoming.
  • Priority Home Warranty’s most basic plan option is $15 cheaper than Select Home Warranty’s

Priority Home Warranty vs. American Home Shield

  • American Home Shield has 43 more years of industry experience than Priority Home Warranty.
  • Priority charges a fixed service fee of $75 whereas American Home Shield has a customizable service fee, starting at $75.
  • Both providers have three base plan options.
  • American Home Shield covers unknown pre-existing conditions. Priority Home Warranty won’t cover any issues that predate the policy’s start date.

Is Priority Home Warranty Trustworthy?

Priority Home Warranty is a trusted service provider, offering coverage across 23 states. Despite not having a business profile with the Better Business Bureau, we found that the majority of feedback online from real users was overall positive. Past and present policyholders specifically commended the company for its quick response times, 30-second claim submission process, and solutions-oriented account management.

Priority Home Warranty FAQs

How many years is a home warranty good for?

A standard home warranty lasts for 12 months per coverage term unless you purchase a multi-year plan. If you’re satisfied with your coverage after that first year, you’re free to renew your policy into the next calendar year. Some providers even offer automatic renewal, once you’re confident in the coverage you’ve selected.

What is the difference between a home warranty and home insurance?

A home warranty is designed to protect the appliances and systems in your home as they break down due to normal wear and tear over time. Home insurance, on the other hand, is meant to protect your home, belongings, and sometimes even the people in it from catastrophic damage such as natural disasters, vandalism, or theft.

What should I look for when buying a home warranty?

When shopping for the best home warranty for your home, you’ll want to keep an eye out for companies with:

  • Established customer bases with multiple years in business
  • High annual per-item coverage caps (the industry average is $3,072)
  • Appliance-only or systems-only options if you’re not looking to cover all items in your home
  • A low history of claim denials alongside overall positive customer reviews

Is it worth it to extend a home warranty?

Because home warranties are renewable year after year, there aren’t any limited extension options available. If you’re happy with the coverage you’ve received during your first 12 months with a carrier it’s always worth renewing. If you’re looking to switch providers, be sure to check out our complete comparison of the best home warranty companies on the market.

Company Information

  • Company name: Priority Home Warranty
  • Company type: Private
  • CEO: Sean Azafrani
  • Founding date: 2014
  • Years in business: 8
  • Website
  • Address: 3360 NW 110th Street
  • State availability: 23
  • Service fee: $75
  • BBB accreditation: Not accredited

House Method Home Warranty Ranking Methodology

At House Method, transparency and trust are our most important values for the reader. That’s why we took the time to create an objective rating system and score each home warranty provider according to our methodology.

We’ve done the homework for you and have researched over 50 home warranty companies so you can have the information you need to make the best choice for your home. Additionally, transparency and trust are our most important values for the reader.

That’s why we took the time to create an objective rating system and score each home warranty provider according to our methodology. Our team spent hours on the phone speaking to representatives from each home warranty company to get information right from the source. We also dug into the fine print on each company’s service agreement to make sure no detail was left out.

To make the most of our research, we developed a formula to objectively determine the best home warranty companies based on the following criteria:

  • Plans: Do they provide a variety of plan options? We looked at the number of plans each company offered and the flexibility of adjusting the plan.
  • Prices: How reasonable are the monthly fees and service fees in comparison to the industry average? We compared the costs of each company to competitors.
  • Coverage: How many items are covered in each plan? We looked at the number of items each company covers. We dig into all service contracts available to get all the details.
  • Customer service: How is the customer experience when calling the providers? Based on our phone calls, we were able to judge each company’s customer service.
  • Trust: What do customers rate the company? We looked into what customers are saying about their experience with the company.
  • Nationwide availability: How many states does the company cover? We found the number of states covered by each company.
  • Unique perks: Does the company offer discounts or cover special items? We looked for perks offered by each company that sets them apart from the competition.

How do we keep our data up to date?

We want to make sure we’re providing you, the consumer, with the most current data available for every home warranty company we’ve researched and rated. That takes significant effort but we feel that’s vital to providing you thorough and trustworthy reviews.

With that in mind, we have dedicated staff members who regularly update our database of home warranty research.

For those that want to come home to a house that is comfortable and functioning, a home warranty makes a lot of sense. For the price that a home warranty is offered, you will quickly learn that it is indeed a good value. At an average of around $40 per month, your policy will cost you just under $500 per year.

If you have ever had an appliance or a home system that needs repair, you probably understand quite well that you will quickly reach that $500 mark to get your home back up and running. Take your time to carefully consider your home warranty options, check around for discounts and then give yourself the peace of mind that you deserve.

For more details, check out our affiliate disclosure and rating methodology.

Additional Home Warranty Companies to Consider