OneGuard Home Warranty Review 2020

By Cynthia Cook | Advertiser Disclosure

Founded in 1990, OneGuard Home Warranty has been providing generous coverage on major appliances and systems like your washer and dryer, plumbing, hot water heater, and more. As an added plus, OneGuard offers home maintenance services including carpet cleaning, pest control, and landscaping.

The Arizona-based company is well-established and offers premium services at competitive prices. Claiming that it approves over 95% of warranty claims, OneGuard maintains a superior rating among customers and is available 24 hours a day, seven days a week, 365 days a year.

Continue reading to find out what makes OneGuard Home Warranty stand out against other top-rated home warranty companies and determine if it’s the best home warranty for you.

  • A+ rating from the Better Business Bureau (BBB)
  • Covers pre-existing conditions, a rarity in the home warranty industry
  • Has fast service response times

Pros and cons of OneGuard Home Warranty

Compare the advantages and disadvantages of OneGuard below:

Pros Cons
Approves 95% of claims  Charges a cancellation fee after 30 days
Provides home maintenance services like moving assistance and pest control Only services Arizona, Texas, and Nevada 
Has low service call fees 

OneGuard Home Protect plans and coverage

OneGuard Home Warranty offers three plans to cover appliances and systems—an ApplianceGuard plan, SystemsGuard plan, and a HomeGuard plan that covers systems and appliances.

Here are the items covered under an ApplianceGuard plan:

  • Dishwasher        
  • Range/Oven/Cooktop 
  • Built-in microwave 
  • Garbage disposal 
  • Instant hot water dispenser 
  • Yard maintenance 
  • Trash compactor 
  • Washer and dryer 
  • Re-key and garage remote reprogram 
  • Carpet cleaning 
  • Window cleaning
  • Dryer vent cleaning 
  • Pest control 
  • Termite treatment 
  • Weed kill treatment 
  • Pool maintenance 

Here are the items covered under a SystemGuard plan:

  • Air conditioning system
  • Heating system 
  • Plumbing system 
  • Plumbing stoppages 
  • Water heater 
  • Electrical system 
  • Ceiling and exhaust fans 
  • Central vacuum 
  • Door bells 
  • Garage door opener 
  • Permits and code upgrades 
  • Equipment disposal
  • A/C and heating system tune-ups 
  • Garage door tune-up service 
  • Yard maintenance
  • Smoke detectors
  • Re-key and garage remote reprogram 
  • Carpet cleaning 
  • Window cleaning 
  • Dryer vent cleaning 
  • Pest control 
  • Termite treatment 
  • Weed kill treatment 
  • Pool maintenance 

HomeGuard coverage is the most comprehensive protection a OneGuard customer can receive. Here’s everything included under that plan:

  • Dishwasher        
  • Range/Oven/Cooktop 
  • Built-in microwave 
  • Garbage disposal 
  • Instant hot water dispenser 
  • Trash compactor 
  • Washer and dryer
  • Air conditioning system
  • Heating system 
  • Plumbing system 
  • Plumbing stoppages 
  • Electrical system 
  • Ceiling and exhaust fans 
  • Central vacuum 
  • Smoke detectors 
  • Door bells 
  • Garage door opener 
  • Permits and code upgrades 
  • Equipment disposal
  • A/C and heating system tune-ups
  • Water heater  
  • Garage door tune-up service 
  • Re-key and garage remote reprogram 
  • Carpet cleaning 
  • Window cleaning 
  • Dryer vent cleaning 
  • Pest control 
  • Termite treatment 
  • Weed kill treatment 
  • Pool maintenance 
  • Yard maintenance 

In addition to the above warranty plans, OneGuard also offers a wide range of optional coverage based on the plan you choose:

  • Undetectable pre-existing conditions coverage
  • Built-in pool/spa (one set of equipment) 
  • Additional dishwasher 
  • Second washer and dryer 
  • Sprinkler system and timer 
  • Guest house

Coverage length

OneGuard home warranty coverage lasts for the standard 12 months with the option to renew at the end of the year. If the service contract is cancelled within 30 days of the effective date, the contract holder is entitled to a full refund of contract fees unless any claims costs or unpaid service fees incurred. If cancelled after 30 days of the effective date, the contract holder is entitled to a pro-rata refund of the plan fee plus a $50 administration fee.

Coverage limits

Like all home warranty companies, there are coverage limits and caps to services provided on systems and appliances. OneGuard will provide repairs or replacements of covered items that break down due to normal wear and tear during the warranty contract period. Any items that are broken due to improper use or care or were malfunctioning prior to the contract coverage period will not be covered. Additionally, any mechanical parts or components that don’t contribute to the primary function of the system or appliance won’t be covered. 

Note: There are coverage limitations and exceptions described per item in a sample contract, so it would be helpful to diligently comb through each item and speak with a OneGuard representative to ensure you fully comprehend what is and is not covered.

OneGuard Home Warranty pricing

OneGuard’s home warranty and home services vary by state, although prices are somewhat similar. Prices range from $25 to $56 per month depending on the state you live in and the plan you choose.

Texas Pricing Arizona Pricing Nevada Pricing
ApplianceGuard  $30 per month $29 per month $25 per month
SystemsGuard  $44 per month $38 per month $34 per month
HomeGuard  $56 per month $50 per month $50 per month

OneGuard also charges a $69 service fee which is slightly below the industry standard, as most home warranty service fees range between $75–$125.

What to expect with OneGuard

OneGuard has a 24/7/365 claims service center, providing peace of mind at all times. Customers can either log in to their account online or call the customer service center at (888)-896-0014 to request service.

To make a service request, customers will:

  1. Log in to their account on the website or call the service line to make an initial claim request. 
  2. Pay the service fee for the company to dispatch a local service contractor.
  3. Typically within four business hours, a qualified service contractor will get in contact and arrange a convenient time to come to the house and provide the necessary services.
  4. After the service has been completed, OneGuard will follow-up with the customer to ensure everything was done correctly and to satisfaction.

OneGuard home warranty reviews

OneGuard has a solid A+ rating from the Better Business Bureau, has been a BBB-accredited business since 2017, and has received over 200 customer reviews with an average of 4/5 stars. Although the company has received 120 reported complaints, they are incredibly diligent in responding to all complaints in a timely, thorough fashion.

Here are a few customer reviews below:

Ayo on February 14th, 2019, said

You don’t want to be without an A/C in summer in Texas. OneGuard took care of me and followed up to make sure my repairs [were] done. Yes it was. I just went online today to see if I could get a maintenance/tune up and Trisha ** via chat helped me to set up an appointment easily with no need for me to call in. She was polite and very helpful in answering my questions. I’ve been a customer for years and I am really glad they have my back. They do need more options on their service request website, but I am happy the chat room works.” 

Aaron on March 9th, 2019, said:

“Recently my hot water heater went out […] A guy came out and looked at it. 48 hours later, I had a new hot water heater. I plan on continuing with OneGuard. They’ve been really easy to use. In both times we submitted a claim, they got somebody out fast and got the problem taken care of with minimal effort on our side.”

Looking for information on more home warranty companies? Check out some of our other expert reviews to get all the details you need. Remember, each of these companies gives a free quote.

Our top-rated alternatives to OneGuard

Though OneGuard is a top-rated home warranty company, there are other providers that may be a better fit. Compare some of the best home warranty companies in the industry:

  • One of the oldest and most trusted home warranty companies in the industry 
  • Customizable plan options 
  • Can receive discounts on name brand appliances

  • Provides after-hours customer service
  • Has a guaranteed response time within 48 hours
  • Offers a 90-day repair guarantee

  • Offers flexible payment options 
  • No cap on coverage for heating, cooling, and ductwork 
  • 24/7 service calls available

Frequently asked questions about home warranties

How much does OneGuard Home Warranty cost?

Pricing begins around $25 per month and goes up to $56 per month depending on the plan you choose and the state in which you’re being serviced.

Does OneGuard Home Warranty serve the whole U.S.?

No, OneGuard Home Warranty only offers coverage in Texas, Nevada, and Arizona.

What does OneGuard Home Warranty cover?

OneGuard offers different coverage under each of their three plans and a wide range of optional coverage available depending on the plan purchased. The ApplianceGuard plan covers essential home appliances like a dishwasher and built-in microwave, the SystemGuard plan covers major home systems like air conditioning and plumbing, and the HomeGuard plan covers both systems and appliances.

Optional coverage includes items like a built-in pool, spa, and guest house.

Can I use my own technician for repairs?

OneGuard uses licensed contractors who have qualified with their performance standards to be dispatched to jobs. They do not reimburse for work performed by an outside service contractor.

How can I cancel OneGuard Home Warranty?

You can cancel your policy at any time upon agreement between you and OneGuard. All cancellations are done in writing and, if cancelled after the effective date, OneGuard is entitled to a pro-rata refund minus unpaid service fees and a $50 administration fee.

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