- A+ rating from the Better Business Bureau (BBB)
- Covers pre-existing conditions, a rarity in the home warranty industry
- Has fast service response times
Founded in 1990, OneGuard Home Warranty has been providing generous coverage on major appliances and systems like your washer and dryer, plumbing, hot water heater, and more. As an added plus, OneGuard offers home maintenance services including carpet cleaning, pest control, and landscaping.
The Arizona-based company is well-established and offers premium services at competitive prices. Claiming that it approves over 95% of warranty claims, OneGuard maintains a superior rating among customers and is available 24 hours a day, seven days a week, 365 days a year.
Continue reading to find out what makes OneGuard Home Warranty stand out against other top-rated home warranty companies and determine if it’s the best home warranty for you.
Compare the advantages and disadvantages of OneGuard below:
|Approves 95% of claims||Charges a cancellation fee after 30 days|
|Provides home maintenance services like moving assistance and pest control||Only services Arizona, Texas, and Nevada|
|Has low service call fees|
OneGuard Home Warranty offers three plans to cover appliances and systems—an ApplianceGuard plan, SystemsGuard plan, and a HomeGuard plan that covers systems and appliances.
Here are the items covered under an ApplianceGuard plan:
Here are the items covered under a SystemGuard plan:
HomeGuard coverage is the most comprehensive protection a OneGuard customer can receive. Here’s everything included under that plan:
In addition to the above warranty plans, OneGuard also offers a wide range of optional coverage based on the plan you choose:
OneGuard home warranty coverage lasts for the standard 12 months with the option to renew at the end of the year. If the service contract is cancelled within 30 days of the effective date, the contract holder is entitled to a full refund of contract fees unless any claims costs or unpaid service fees incurred. If cancelled after 30 days of the effective date, the contract holder is entitled to a pro-rata refund of the plan fee plus a $50 administration fee.
Like all home warranty companies, there are coverage limits and caps to services provided on systems and appliances. OneGuard will provide repairs or replacements of covered items that break down due to normal wear and tear during the warranty contract period. Any items that are broken due to improper use or care or were malfunctioning prior to the contract coverage period will not be covered. Additionally, any mechanical parts or components that don’t contribute to the primary function of the system or appliance won’t be covered.
Note: There are coverage limitations and exceptions described per item in a sample contract, so it would be helpful to diligently comb through each item and speak with a OneGuard representative to ensure you fully comprehend what is and is not covered.
OneGuard’s home warranty and home services vary by state, although prices are somewhat similar. Prices range from $25 to $56 per month depending on the state you live in and the plan you choose.
|Texas Pricing||Arizona Pricing||Nevada Pricing|
|ApplianceGuard||$30 per month||$29 per month||$25 per month|
|SystemsGuard||$44 per month||$38 per month||$34 per month|
|HomeGuard||$56 per month||$50 per month||$50 per month|
OneGuard also charges a $69 service fee which is slightly below the industry standard, as most home warranty service fees range between $75–$125.
OneGuard has a 24/7/365 claims service center, providing peace of mind at all times. Customers can either log in to their account online or call the customer service center at (888)-896-0014 to request service.
To make a service request, customers will:
OneGuard has a solid A+ rating from the Better Business Bureau, has been a BBB-accredited business since 2017, and has received over 200 customer reviews with an average of 4/5 stars. Although the company has received 120 reported complaints, they are incredibly diligent in responding to all complaints in a timely, thorough fashion.
Here are a few customer reviews below:
Ayo on February 14th, 2019, said:
“You don’t want to be without an A/C in summer in Texas. OneGuard took care of me and followed up to make sure my repairs [were] done. Yes it was. I just went online today to see if I could get a maintenance/tune up and Trisha ** via chat helped me to set up an appointment easily with no need for me to call in. She was polite and very helpful in answering my questions. I’ve been a customer for years and I am really glad they have my back. They do need more options on their service request website, but I am happy the chat room works.”
Aaron on March 9th, 2019, said:
“Recently my hot water heater went out […] A guy came out and looked at it. 48 hours later, I had a new hot water heater. I plan on continuing with OneGuard. They’ve been really easy to use. In both times we submitted a claim, they got somebody out fast and got the problem taken care of with minimal effort on our side.”
Looking for information on more home warranty companies? Check out some of our other expert reviews to get all the details you need. Remember, each of these companies gives a free quote.
Though OneGuard is a top-rated home warranty company, there are other providers that may be a better fit. Compare some of the best home warranty companies in the industry:
No, OneGuard Home Warranty only offers coverage in Texas, Nevada, and Arizona.
OneGuard offers different coverage under each of their three plans and a wide range of optional coverage available depending on the plan purchased. The ApplianceGuard plan covers essential home appliances like a dishwasher and built-in microwave, the SystemGuard plan covers major home systems like air conditioning and plumbing, and the HomeGuard plan covers both systems and appliances.
Optional coverage includes items like a built-in pool, spa, and guest house.
OneGuard uses licensed contractors who have qualified with their performance standards to be dispatched to jobs. They do not reimburse for work performed by an outside service contractor.
You can cancel your policy at any time upon agreement between you and OneGuard. All cancellations are done in writing and, if cancelled after the effective date, OneGuard is entitled to a pro-rata refund minus unpaid service fees and a $50 administration fee.
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