Liberty Home Guard Review (2020)

By Jacob Saunders

Liberty Home Guard (LHG), though a relatively new company in the home warranty industry, offers comprehensive and affordable coverage through their three plans and optional add-ons.

In this House Method 2020 Liberty Home Guard review, we lay out plan details and costs, compare Liberty Home Guard against other top home warranty companies, discuss customer reviews, and provide our take on whether or not this home warranty company could be a good fit for you and your home.

  • All plans are under $60 per month.
  • Offers additional add-ons for up to 20 items
  • Provides coverage regardless of the age of your systems and appliances

Pros and cons of Liberty Home Guard

Compare the advantages and disadvantages of Liberty Home Guard below:

Pros Cons
Covers repairs with a 60-day workmanship guarantee Isn’t available in 8 states
Provides customer service 24 hours a day, seven days a week, 365 days a year Doesn’t allow free cancellation within 30 days
Its $60-service fee is lower than the industry norm of $75-$125 Won’t cover known or unknown pre-existing conditions

Liberty Home Guard plans, coverage, and cost

Liberty Home Guard offers three plans to customers—Appliance Guard, System Guard, and Total Home Guard—at an average cost of $40–$60 a month. Customers also have the option to add on additional coverage for 20 different items, including a stand alone freezer, water softener, pool, and spa.

Note: The price of your Liberty Home Guard plan will vary depending on where you live, the plan you select, and how many add-ons you include in your plan.

Appliance Guard: $40.00 per month ($480.00 per year). This plan covers nine of your home’s major appliances:

  • Clothes washer
  • Clothes dryer
  • Kitchen refrigerator
  • Built-in microwave oven
  • Dishwasher
  • Garbage disposal
  • Range/oven/cooktop
  • Ceiling and exhaust fans
  • Garage door openers

System Guard: $50.00 per month ($600.00 per year). This plan protects six of your home’s essential systems:

  • Air conditioning
  • Heating
  • Ductwork
  • Plumbing
  • Electrical
  • Water heater

Total Home Guard: $60.00 per month ($720.00 per year). This plan offers the most comprehensive protection, combining coverage under Appliance Guard and System Guard to protect most major home appliances and systems:

  • Clothes washer
  • Clothes dryer
  • Kitchen refrigerator
  • Built-in microwave oven
  • Dishwasher
  • Garbage disposal
  • Range/oven/cooktop
  • Ceiling and exhaust fans
  • Garage door openers
  • Air conditioning
  • Heating
  • Ductwork
  • Plumbing
  • Electrical
  • Water heater

Optional Coverage: If you want more comprehensive coverage, you can add the following to your plan:

  • Pool and spa
  • Additional spa
  • Gutter cleaning
  • Floor/carpet cleaning
  • Sump pump
  • Fixtures
  • Water softener
  • Lawn sprinkler system
  • Electronics protection
  • Swamp cooler
  • Ejector pump
  • Grinder pump
  • Septic system pumping
  • Limited roof leak
  • Pest control
  • Central vacuum
  • Stand alone freezer
  • Re-key
  • Second refrigerator
  • Well pump

In addition to the monthly premium, you can expect to pay a $60 service call fee every time you file a claim. This fee is paid directly to the contractor when they come to assess a broken appliance or system.

Price of Liberty Home Guard vs. competitors

This graph represents the monthly premium customers would pay under Liberty Home Guard’s most basic plan against what they would pay for competitor plans. Note: these prices do not include the service fee amount.

Coverage length

Coverage begins 30 days after the agreement period begins, which is normally 30 days after Liberty Home Guard receives and accepts your application and payment. Coverage will continue for the length of the contract. If Liberty Home Guard chooses to, they can elect to renew your contract 60 days prior to expiration. Unless you decline the offer to renew, you’ll be charged the cost of the renewed plan.

Coverage limits and exclusions

Liberty Home Guard doesn’t cover routine maintenance of covered items. Additionally, Liberty Home Guard doesn’t cover commercial-grade equipment or the disposal cost of an appliance, system, or component. 

Liberty Home Guard has a coverage cap of $1,600 for most items. This means that for the length of the contract, this provider will only cover repairs or replacements for each appliance and system up to $1,600.

Before signing a contract with any home warranty company, ensure that you understand their terms and conditions, where information, such as the coverage lengths and limits, will be detailed.

Details for top systems and appliances

Our team at House Method wanted to know which home systems and appliances are most valuable to policyholders, so we surveyed 1,000 homeowners and asked them which items were most important to them. The survey’s results showed that the most important systems and appliances to customers are the plumbing, electrical, air conditioning, refrigerator, oven/stove/range, and washer/dryer.

Refrigerator

The kitchen refrigerator is covered under both Appliance Guard and Total Home Guard. Both plans cover all mechanical components and parts of a fridge, including freezer components that are essential to its function.

Oven/range/stovetop

Liberty Home Guard covers all mechanical components and parts of the oven/range/stovetop through Appliance Guard and Total Home Guard coverage but doesn’t protect cosmetic items, such as handles and racks.

Clothes washer and dryer

The clothes washer and dryer are covered under Liberty Home Guard’s Appliance Guard and Total Home Guard plans. Components and parts essential to the functionality of the appliance are covered.

Electrical

The electrical system is covered under System Guard and Total Home Guard protection. Coverage encompasses all mechanical components and parts of the system but leaves out coverage for items like carbon monoxide and smoke detectors.

Plumbing

Liberty Home Guard’s System Guard and Total Home Guard plans protect a variety of items in your home’s plumbing system, including toilet tanks, built-in bathtubs, and water leaks and breaks. Notable items that LHG doesn’t cover are drain stoppages, Roman tubs, and bathtub drain mechanisms.

Air conditioning

Under LHG’s System Guard and Total Home Guard, ducted electric central A/C and ducted electric wall A/C up to a five-ton capacity are covered. Liberty Home Guard doesn’t cover leaks of any kind or window units, unless extra coverage is purchased.

See if your state is covered by Liberty Home Guard

AlaskaHawaiiAlabamaArkansasArizonaCaliforniaColoradoConnecticutDelawareFloridaGeorgiaIowaIdahoIllinoisIndianaKansasKentuckyLouisianaMassachusettsMarylandMaineMichiganMinnesotaMissouriMississippiMontanaNorth CarolinaNorth DakotaNebraskaNew HampshireNew JerseyNew MexicoNevadaNew YorkOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVirginiaVermontWashingtonWisconsinWest VirginiaWyomingDistrict of Columbia
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Liberty Home Guard offers coverage in 42 states and Washington, D.C. It doesn’t cover Washington, Oregon, California, Wyoming, Wisconsin, Iowa, Illinois, or Indiana. To find a home warranty in one of these states, visit our state home warranty page.

Our take

For a new company in the home warranty industry, Liberty Home Guard provides comprehensive coverage at a competitive price—factors that we believe make this provider competitive in a saturated market.

Liberty Home Guard is always available to its policyholders, offering customer service 24 hours a day. Additionally, this provider will expedite a service if it’s deemed an emergency, so you won’t have to wait the typical 48 hours for a service technician.

When it comes to coverage, Liberty Home Guard protects customers through the choice of three plans, covering most major appliances and systems. Although LHG doesn’t give you the option to customize your own coverage, this company offers 20 optional items that can be added to any plan, allowing you to complete your coverage to fit your needs.

While Liberty Home Guard follows or surpasses the industry standard when it comes to covered items and customer service, the provider does fall short when it comes to allowing customers to cancel their coverage. While many home warranty companies allow their customers to cancel at no charge within the first 30 days, LHG charges a cancellation fee of $50 and the cost of any claims paid.

Liberty Home Warranty ratings

Plan options

5 / 5

Breadth of coverage

4 / 5

State availability

3.3 / 5

Cost

5 / 5

Trustworthiness

3.8 / 5

Customer service

3.5 / 5

Unique benefits

5 / 5

What others are saying

As a consumer, you probably don’t have the time to sit around and sift through the hundreds of reviews left by Liberty Home Guard customers—that’s where we come in. At House Method, we go through user complaints, reviews, and ratings of each home warranty company and compile that information in a chart that’s easy for you to read.

Below, we’ve included Liberty Home Guard’s ratings compared to the industry average.

Summary of customer feedback

Reviewer Liberty Home Guard Ratings Industry Average Ratings
Average # of Reviews Average Score Average # of Reviews Average Score
BBB 295
4.8 956
2.0
Trustpilot 26
3.9 937
1.9

Liberty Home Guard reviews 

Liberty Home Guard has an A- rating from the Better Business Bureau (BBB), with an average of 4.8 stars from over 200 customer reviews.

Here are a few BBB reviews from Liberty Home Guard customers:

“Thank you for being there during this horrible time. I was so upset when my plumbing failed on me and thought getting a mechanic would be impossible due to this COVID-19. I’m so thankful for the prompt service I got from you all.” — Amberly D. on 05/05/2020

I called in with a claim on my stove; they scheduled someone to come out the following day; the repairman showed up early (he called me first to make sure it was ok, and I confirmed it was). Very cordial, professional, experienced. He diagnosed and corrected the issue appropriately. I was pleased with the service. Thank you.” — Conrad B. on 04/03/2020.

Frequently asked questions about Liberty Home Guard

What does Liberty Home Guard cover?

Liberty Home Guard covers most major appliances and systems, with its most comprehensive package protecting 15 items. The company covers the top three appliances and top three systems that, according to our survey, are most important to homeowners. Additionally, Liberty Home Guard offers optional add-ons for up to 20 items.

Does Liberty Home Guard require a home inspection?

According to the terms and conditions located in Liberty Home Guard’s sample contract, this provider has the right to request home inspection reports to ensure that all covered items are properly installed and in good working order. However, it does not require a home inspection before coverage kicks in.

How long is Liberty Home Guard’s workmanship guarantee?

If an item breaks down within 60 days of its initial repair or replacement, Liberty Home Guard will send a service contractor to your house to make another repair free of charge.

Will Liberty Home Guard let me use my own contractor?

In its sample contract, Liberty Home Guard explains its right to select a service contractor to perform your repair or replacement. LHG has to authorize your use of an independent contractor in the event it’s needed.

Final thoughts

House Method gives Liberty Home Guard 4.2 out of 5 stars. Our review shows that the company offers a variety of plans and optional add-ons that allow customers to receive comprehensive and affordable coverage. Its service fees are low compared to the industry average, but it doesn’t provide free cancellation or a guaranteed response time like many home warranty providers.

We believe Liberty Home Guard is a good choice for you if…

  • you want a plan that covers the basics—If you’re looking for coverage that protects your home’s major systems or appliances, this could be a good home warranty plan for you.
  • you want constant customer support—Liberty Home Guard offers customer service 24 hours a day, seven days a week, 365 days a year, and they even offer emergency services for items that need immediate attention.
  • you are looking for an affordable plan—This provider’s cheapest plan is an appliance plan that covers nine major appliances for around $40 per month.

Liberty Home Guard might not be the best option for you if…

  • you want to try out a home warranty—Liberty Home Warranty charges a $50 cancellation fee if you cancel your plan within 30 days, which prevents you from testing it out and canceling it for free later.
  • you live in Washington, Oregon, California, Wyoming, Wisconsin, Iowa, Illinois, or IndianaThese states aren’t covered by Liberty Home Warranty.

Compare home warranties

Compare some of the top-rated home warranty companies in the industry.

Current promotion
Plan options
Cost per month
Contract length

Current promotion

Input phone number to receive $100 coupon on plan

Plan options

3 + add-ons

Cost per month

$40–$60

Contract length

14 months (two months free)

Current promotion

First month free

Plan options

2 + add-ons

Cost per month

$36–$44

Contract length

13 months (first month free)

Current promotion

Discounts on plans for multiple properties

Plan options

4 + add-ons

Cost per month

$50–$55

Contract length

12 months

Methodology

At House Method, transparency and trust are our most important values for the reader. That’s why we took the time to create an objective rating system and score each home warranty provider according to our methodology. Our team spent hours on the phone speaking to representatives from each home warranty company to get information right from the source.

Our rating system involves a weighted, 100-point scale that scores home warranty companies on plans offered, coverage, state availability, cost, trustworthiness, customer service, and unique benefits.

For more details, check out our affiliate disclosure and rating methodology.

Company information

  • Company name: Liberty Home Guard LLC
  • CEO: David Murphy, Vice President of Customer Relations
  • Years in business: 2
  • Telephone: (833) 544-8273
  • Address: 4101 Avenue U
  • City/State: Brooklyn, NY 
  • Zip code: 11234-5119
  • State availability: 40
  • BBB rating: A

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