Landmark Home Warranty Review (2020)

Available in only six states, Landmark Home Warranty provides adequate coverage for home systems and appliances at an average price. While you can receive a promotion for signing up over the phone, the cost benefits of this particular home warranty company may not outweigh the coverage you can get from other home warranty companies.

In this 2020 House Method review, we compare Landmark plans and pricing, analyze Landmark Home Warranty reviews, and stack this company against its competitors. Keep reading to learn about their pros and cons and whether or not Landmark is a good home warranty for you.

Landmark Home Warranty plans, coverage, and cost

Landmark Home Warranty offers two plans—a Home Systems Plan and a Total Protection Plan—at an average cost of $35–$56 per month. Landmark also allows customers to purchase add-ons on an à la carte basis.

Home Systems Plan: $35.00 per month ($420.00 for an annual plan). Under this plan, they provide coverage for four essential systems, in addition to a few home services such as air conditioning tune-up and pest control.

Total Protection Plan: $55.84 per month ($670.08 for an annual plan). This is Landmark’s most comprehensive home warranty plan. In addition to covering major home systems and related home services, this plan covers important home appliances like your refrigerator and dishwasher.

Optional coverage: For an additional cost, you can purchase any of these add-ons and include them in your existing plan.

• Booster and well pump: $12.50
• Built-in microwave: $2.08
• Dishwasher: $3.33
• Exterior pipe leak repair: $8.33
• Freestanding ice maker: $3.75
• Stand-alone freezer: $3.33
• Garage door opener: $3.33
• Garbage disposal: $1.25
• Grinder pump: $12.50
• Guest house: $12.08
• Kitchen refrigerator: $4.17
• Oven/Range/Cooktop: $3.75
• Pool and hot tub (chlorine): $13.33
• Pool and hot tub (saltwater): $28.33
• Roof leak repair: $8.33
• Septic system: $7.08
• Washer/dryer: $7.08
• Water softener: $3.75
• Well pump: $7.50
• Wet bar refrigerator: $2.08

Note: The cost of your specific plan will vary based on the state you live in and whether or not you choose to add on any optional items to your coverage. The Home Systems and Total Protection pricing we pulled is for the state of Arizona.

Landmark Home Warranty service calls

Landmark offers two service call fees—the minimum service fee is $60 in Utah, Oregon, and Idaho, or $70  in Texas, Nevada, and Arizona. The maximum service fee for all states is $100. You’ll likely pay a higher service fee for a lower monthly payment, and vice versa.

Price of Landmark Home Warranty vs. competitors

Details for top Landmark Home Warranty systems and appliances

Because all home warranties offer different coverage plans, our team at House Method wanted to standardize which systems and appliances are most important to homeowners. To do this, we surveyed 1,000 homeowners and asked them which systems and appliances were most valuable to them.

The top three systems that are most important are the electrical, plumbing, and air conditioning, while the top three appliances that are most important are the refrigerator, washer/dryer, and oven/stove/range.

Unfortunately, Landmark doesn’t have a sample contract we can view online, so we don’t have coverage details for the top home systems and appliances. When you sign up for a home warranty, you’ll receive an email with your contract. In that contract, you’ll be able to see what exactly is and isn’t covered.

Before purchasing a home warranty, we recommend calling the Landmark customer service department and asking them questions about coverage for specific items. This will help you have a better understanding of what to expect coverage-wise when an important item breaks down.

Coverage length

Landmark Home Warranty coverage begins 30 days after you sign up for the warranty. It lasts for exactly 12 months and will not automatically renew. You will be notified in advance of coverage lapse, and if you’re eligible, you’ll be given the chance to renew at the end of your contract.

Coverage limits and exclusions

Landmark lists the top five reasons for denied claims on their website:

1. The appliance or system is not covered in your contract.
2. The appliance or system has not been properly installed.
3. If the damage to your appliance or system was noticed and written up in an inspection before you closed on your house, the damage is considered a pre-existing condition and will not be covered.
4. If your claim includes damage caused by the broken or malfunctioning system or appliance, the secondary damage will not be covered.
5. If your appliance or system has failed because you have not properly maintained it, your claim will be denied.

If you live in Arizona, Idaho, Nevada, Oregon, Texas, or Utah, your state is covered by Landmark Home Warranty. If you don’t live in one of these states, check out our State Home Warranty Guides and click on your state to see the best home warranties available to you.

Our take

Of all the home warranty companies we reviewed, Landmark had some of the better customer reviews on BBB. There are a ton of positive reviews and the company received an A- rating—one of the highest we’ve seen in the industry. We think this is a great sign of trustworthiness and commitment to customer satisfaction.

Though the company can be hailed for its customer service, we think its plan offerings are average. Landmark offers only two plans and to get complete coverage for your home systems and appliances, you would need to opt into the Total Protection Plan (which is the more expensive option).

By not providing coverage for these items in a single plan, the customer is missing out on comprehensive protection for important items like the refrigerator, oven, and plumbing.

Regarding Landmark’s website, it’s incredibly user-friendly and pretty easy to determine how much you could expect to pay and what’s covered in your current plan based on the state you live in. Its custom homeowner dashboard is also a great tool for customers to manage their claims, check their coverage, and renew their warranty.

However, coverage is only available in six states, making this company unapproachable to a lot of homeowners across the nation.

If you’re a real estate agent, Landmark could be a great company for you. It provides educational home warranty tools to help you and your clients and has local Landmark representatives wherever you’re located to help with ordering, claims, management, and other home warranty-related services.

What others are saying

As a consumer, you probably don’t have the time to sit around and sift through the hundreds of reviews left by Landmark Home Warranty customers. That’s where we come in. At House Method, we go through user complaints, reviews, and ratings of each home warranty company and compile that information in a chart that’s easy for you to read.

Below, we’ve included Landmark ratings compared to the industry average.

If you’re still unsure about the company, here are a few other recognition points to help seal the deal:

• Landmark Home Warranty is a licensed member of the National Home Service Contract Association and the Texas Home Service Contract Association.
• Landmark is a licensed residential service contract company in Texas through the Texas Real Estate Commission.

Landmark Home Warranty reviews

The Better Business Bureau (BBB) gives Landmark Home Warranty an A- rating and 3 out of 5 stars based on 269 customer reviews.

To help you understand how the BBB scores businesses, here’s the criteria they follow:

• Number of complaints filed with BBB against the business
• The size of the business
• If the business has appropriately responded to complaints
• If the business has resolved the complaints in a timely manner to the customer’s satisfaction
• Whether the business has made a good faith effort to resolve complaints, even if the customer was not satisfied with the resolution
• Whether the business failed to resolve the underlying cause(s) of a pattern of complaints
• The age of resolved complaints—older complaints that have been resolved have less of an influence on the rating than recent complaints

Here are a few BBB customer reviews from Landmark customers:

Catherine W. on December 17, 2019, said:

I have always had excellent service from this company. I live in a very small town in a rural area, and I have never waited long for help. The service people have been courteous and have given important information. Just great.

Christina R. on December 14, 2019, said:

I was skeptical of a home warranty company based on past experiences, but Landmark has exceeded every expectation and I can not recommend them enough!! They are very prompt and have made sure every issue I’ve had has been taken care of to my satisfaction. They have saved me thousands of dollars on repairs.

Gabby B. on December 1, 2019, said:

We paid for the warranty. We paid for a service call. The plumbers were rude, unprofessional, and did not help. We called Landmark to complain. They didn’t send anyone else out here to help us [and] told us to call back on Monday. Now we’re sitting in our new home unable to use the toilet. We should’ve kept our money. The home warranty isn’t worth it.

Final thoughts

House Method gives Landmark Home Warranty 3.43 out of 5 stars. Compared to other home warranty companies, the company doesn’t offer extensive coverage and the pricing is pretty average. Though it may be an OK option if you live in the states covered, we think there are other home warranty companies that may be a better fit.

Landmark Home Warranty may be a good choice for you if…

• you’re a homeowner and want to project major systems and appliances.
• you’re a real estate agent looking to secure a home warranty for your clients.
• you want a company with excellent customer service.
• you want the option to add custom items to your home warranty plan.

Landmark Home Warranty may not be a good choice for you if…

• you want coverage solely for your appliances.
• you live in the states not covered by the company.
• you want to choose your own technician.

Compare home warranties

Compare Landmark Home Warranty to the competition.

Methodology

At House Method, transparency and trust are our most important values for the reader. That’s why we took the time to create an objective rating system and score each home warranty provider according to our methodology. Our team spent hours on the phone speaking to representatives from each home warranty company to get information right from the source.

Our rating system involves a weighted, 100-point scale that scores home warranty companies on plans offered, coverage, state availability, cost, trustworthiness, customer service, and unique benefits.

For more details, check out our affiliate disclosure and rating methodology.

Company information

• Company name: Landmark Home Warranty
• CEO: Dave Hill
• Founding date: 2004
• Years in business: 16 years
• Telephone: 866-306-2999
• Address: PO Box 27848
• State/province: Salt Lake City, UT
• Postal code: 84127-0848
• State availability: 6 states
• Service fee: $60–$100
• BBB rating: A-