Updated Mar 15, 2023
Updated Mar 15, 2023
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In April 2019, Endurance Home Warranty ceased operations and filed for bankruptcy. Keep reading to learn why Endurance Home Warranty went out of business and get our recommendations for top-rated home warranty company alternatives.
Endurance Home Warranty was established in 2017 in Wilmington, Delaware. Less than three years later, Endurance started to receive negative customer reviews that referenced the company as a fraud and a home warranty scam. One of the biggest customer drawbacks was how difficult it was to navigate the Endurance website—key information, like coverage information and pricing, that could aid potential customers in purchasing a service contract were missing.
Another issue revolved around language in the company’s terms and conditions. Endurance claimed to reserve the right to replace broken items, but the replacement items didn’t need to match the original brand or color of the original system or appliance. Customers also had issues with contacting customer service representatives and getting a claim approved in a timely manner, hindering customer satisfaction.
Between not receiving reimbursements for repairs, having difficulty getting in touch with a representative, and not having appliance and system breakdowns covered, the overall consensus is that Endurance Home Warranty was not worth the money. Other scam companies, such as Secure Home Warranty, Pride Home Warranty, and 365 Home Warranty, have received similar complaints.
Here are just a few customer complaints against Endurance Home Warranty:
“I cancelled my policy as they could not service my needs. They assured me that I would receive a refund of one month’s premium. I received emails that I would be receiving a refund and then all of a sudden they said I was not entitled to a refund. As a disabled Vietnam veteran and [someone] on a fixed income, they took advantage of me. This company has no heart. Their billing [department] said customer service did not know what they [were] talking about and gave bad information.” — Al G.
“By far the worst company I have ever dealt with. I submitted a claim receipt for my furnace and called the claim department repeatedly for an update. Day one: manager will call you back and never did. Day two: the rep took down my information and said someone from the claim department will call back and never did. Day three: manager will definitely call you back today and never did again. I won’t be surprised if they call back and simply say, sorry your furnace is not covered for whatever reason. I basically just handed them $400 for rude customer service. DO NOT BUY FROM THIS COMPANY.” — Diana K.
Though Endurance Home Warranty was a scam and went out of business, there are other home warranty companies that do right by their customers and provide comprehensive coverage plans at affordable pricing. You can find out our top picks below:
Because plan pricing will vary based on where you live, the type of plan you choose, and the square footage of your home, we recommend getting a free quote from all three companies so you can compare company offerings and pricing.
House Method recommends other home warranties besides this one. Check out some of our other expert reviews on our top-rated providers to get all the information you need. Remember, each of these companies gives a free quote.
Interested in other home warranty companies? Read our best home warranty guide.
Home warranties cover your major home systems and appliances like your plumbing system, air conditioning, heating, water heater, garage door opener, refrigerator, dishwasher, clothes washer, and dryer.
As long as your appliances are in good condition and you have a covered cause for the damage claim, age and condition of your appliances are not relevant to whether your appliances will be covered.
Typically, a home inspection isn’t required before buying a home warranty, but you may request to have your home and appliances inspected to determine if there are any pre-existing conditions present—this information will be useful when it’s time to file a claim.
Most home warranty plans last for a year, however, you may be able to enroll in a multi-year plan for a more affordable price.
Home warranty coverage can provide peace of mind and offer quality protection on your systems and appliances that break down due to normal wear and tear. Not to mention, it can save you from paying expensive, out-of-pocket costs for a repair or replacement whenever an item unexpectedly breaks down.
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