BFS Home Warranty Review (2020)

By Natalie Yerger

BFS Home Warranty is one of the oldest home warranty companies in the industry, with nearly 50 years in business. Originally established in 1973 as Broward Factory Service, a heating and HVAC repair company, the company now leverages its HVAC repair and replacement division for BFS Home Warranty customers.

In this 2020 House Method review, we help you decide whether a BFS Home Warranty plan is the best home warranty available for your property. Below, you’ll find an overview of the company, details about plans and pricing, a comparison of BFS against other home warranty companies, and BFS Home Warranty reviews.

  • A-rating from the Better Business Bureau (BBB)
  • Small, privately held company
  • Industry veteran
Pros Cons
Easy-to-understand sample contract

Customers can choose between no deductible and a $55 service call fee

Fully licensed, bonded, and insured employees

Available in only four states

Doesn’t provide 24/7 service

BFS Home Warranty plans, coverage, and cost

BFS Home Warranty offers three coverage plans—Basic Plan, Deluxe Plan, and Platinum Plan—for an average cost of $25–$59 per month. Add-ons are available for any of the three warranty packages and includes coverage for a second oven, pool or spa, additional air conditioners, second refrigerator, additional dishwasher, and other items.

The following plan pricing is based on home protection plans for a single-family home. If you’re buying a home warranty for a condo, townhome, mobile home, or duplex, pricing will vary.

Basic Plan: $25.00 per month ($300.00 per year). This is BFS’ most basic and affordable home warranty plan. It covers 12 items including two air conditioning units, plumbing, and electrical.

  • Air conditioning (2 units)
  • Standard SEER upgrade
  • Heating
  • Water heater
  • Garbage disposal
  • Plumbing
  • Electrical
  • Circuit boards
  • 5-point tune-up
  • Unknown pre-existing conditions
  • Freon
  • Line clearing (up to 6 feet)

Deluxe Plan: $45.83 per month ($550.00 per year). With this BFS plan, customers will receive coverage for everything under the Basic Plan, plus coverage for a few more systems and appliances.

  • Air conditioning (2 units)
  • Standard SEER upgrade
  • Heating
  • Water heater
  • Dishwasher
  • Refrigerator (with ice maker and dispenser)
  • Garbage disposal
  • Plumbing
  • Electrical
  • Circuit boards
  • Oven/Range
  • Washer
  • 5-point tune-up
  • Unknown pre-existing conditions
  • Freon
  • Line clearing (up to 6 feet)
  • Microwave
  • Dryer

Platinum Plan: $58.33 per month ($700.00 per year). The Platinum Plan offers nearly comprehensive coverage and is the most expensive option. 

  • Air conditioning (2 units)
  • Standard SEER upgrade
  • Heating
  • Water heater
  • Dishwasher
  • Refrigerator (with ice maker and dispenser)
  • Garbage disposal
  • Plumbing
  • Electrical
  • Circuit boards
  • Oven/Range
  • Washer
  • Dryer
  • 5-point tune-up
  • Unknown pre-existing conditions
  • Freon
  • Line clearing (up to 6 feet)
  • Microwave
  • No deductible option

Optional Coverage: If you want to cover additional items, such as your pool or spa, you can include this coverage with your plan for an additional cost.

  • Seller’s coverage: $75.00
  • No deductible: $150.00
  • Refrigerator with ice maker and dispenser: $75.00
  • Oven/Range: $35.00
  • Dishwasher: $25.00
  • Microwave: $15.00
  • Washer/dryer: $100.00
  • Stoppage coverage: $25.00
  • Double oven: $100.00
  • Pool or spa (with shared equipment): $160.00
  • Additional pool or spa: $90.00
  • Extended plumbing: $100.00
  • Additional air conditioner: $115.00
  • Additional water heater: $60.00
  • Emergency services: $100.00

Note: For the Basic and Deluxe plans, customers are required to pay a $55 service fee for every service visit. This fee is lower than the industry average of $75. Customers with the Platinum Plan don’t have to pay a service fee.

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Price of BFS Home Warranty vs. competitors

This graph represents the monthly premium customers would pay under BFS Home Warranty's most basic plan against what they would pay for competitor plans. Note: these prices do not include the service fee amount.

Details for top systems and appliances

To truly understand what comprehensive home warranty coverage means to consumers, our team at House Method surveyed 1,000 homeowners and asked them which systems and appliances are the most important to them.

From our findings, we determined that the top items that mattered most included the electrical, plumbing, and air conditioning systems and the refrigerator, washer/dryer, and oven/stove/range.

Here’s how those findings compare to BFS Home Warranty coverage:

Refrigerator

BFS doesn’t offer coverage for refrigerators under its Basic Plan, however, it does provide coverage for this appliance under its Deluxe and Platinum Plans. All functional components and parts including the integral freezer and ice maker are covered.

Oven/stove/range

Most elements of these appliances are covered, with the exception of the following: Meat probe assemblies, rotisseries, sensi-temp burners, ceramic or glass stove tops, and range hoods.

Clothes washer and dryer

Like the refrigerator, the clothes washer and dryer are not covered under the BFS Basic Plan. All functional components and parts are covered, except the tubs, lint and filter screens, soap dispensers, and clothing damage.

Electrical

Standard switches, outlets, circuit breakers, short circuits, in-wall switches, and receptacles are covered. Door bells, alarms, intercoms, electrical breaker panels, main breakers, ground fault breakers, power failures or surges, and inadequate wiring capacity are not covered.

Plumbing

With a BFS home warranty, customers will receive coverage for up to three bathrooms. Washers and seals in faucets, floats, washers and seals in toilet tanks, and leaks in water and drain pipes are covered. Here are a few items not included under plumbing coverage: fixtures, bathtubs, showers, shower enclosures and base pans, sinks, toilets, faucets, tubs, wax rings, water valves, or any water damage.

Air conditioning

All functional parts and components of central air conditioners, built-in wall units, and heat pumps are covered, except the filters, filter dryers, grills, ductwork, flues, vents, electronic air cleaners, window units, water towers, humidifiers, and programmable thermostats.

Coverage length

Coverage begins 30 days after customers sign up for a home warranty. The coverage term for a BFS Home Warranty service plan is 12 months, after which time customers are given the option to renew their plan.

Coverage limits

Replacement limits for some items covered by BFS Home Warranty contracts are as high as $1,500. In other respects, coverage caps and limits for BFS Home Warranty are standard for the industry, with most home appliances and systems limited to $500 annually in coverage.

BFS Home Warranty also states that unknown pre-existing conditions are only covered if a home inspection is performed within 60 days prior to the warranty’s purchase. It’s worth noting that BFS doesn’t cover faults due to insufficient maintenance.

See if your state is covered by BFS Home Warranty

AlaskaHawaiiAlabamaArkansasArizonaCaliforniaColoradoConnecticutDelawareFloridaGeorgiaIowaIdahoIllinoisIndianaKansasKentuckyLouisianaMassachusettsMarylandMaineMichiganMinnesotaMissouriMississippiMontanaNorth CarolinaNorth DakotaNebraskaNew HampshireNew JerseyNew MexicoNevadaNew YorkOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVirginiaVermontWashingtonWisconsinWest VirginiaWyomingDistrict of Columbia

Best Home Warranty Companies in Arizona

Looking for a home warranty in Arizona? We compared the top providers in Arizona below.

Best Home Warranty Companies in Florida

Looking for a home warranty in Florida? We compared the top providers in Florida below.

Best Home Warranty Companies in Nevada

Looking for a home warranty in Nevada? We compared the top providers in Nevada below.

Best Home Warranty Companies in Texas

Looking for a home warranty in Texas? We compared the top providers in Texas below.

BFS Home Warranty provides coverage in only four states: Arizona, Florida, Nevada, and Texas. If you don’t live in one of these states (such as Iowa), check out our State Home Warranty Guides to compare the best home warranty companies in your area and find the right home protection plan for you and your home.

Our take

Overall, BFS Home Warranty is one of the most affordable home warranty companies in the industry, offering monthly premiums as low as $25 and deductibles as low as $55—prices that are both well below the industry average.

As a small company, BFS doesn’t offer 24/7 phone lines or service like other home warranty companies do. However, despite its limited availability and limited nationwide coverage, it has 18 offices and many customer service representatives that respond quickly to claims and customer complaints.

Coverage-wise, we don’t think it offers the best system and appliance coverage under its most basic plan, but its Deluxe and Platinum plans make up for that lack of coverage.

If you’re interested in purchasing a home warranty from BFS, consider going to their website and checking out the plan options available. All terms and conditions are outlined clearly and the company even has a sample service contract for you to take a look at before signing up for coverage.

BFS Home Warranty ratings

Plan options

5.0 / 5

Breadth of coverage

2.1 / 5

State availability

1.8 / 5

Cost

5.0 / 5

Trustworthiness

4.8 / 5

Customer service

2.0 / 5

Unique benefits

2.0 / 5

What others are saying

As a consumer, you probably don’t have the time to sit around and sift through the hundreds of reviews left by BFS Home Warranty customers. That’s where we come in. At House Method, we go through user complaints, reviews, and ratings of each home warranty company and compile that information in a chart that’s easy for you to read.

Below, we’ve included BFS Home Warranty ratings compared to the industry average.

Summary of Customer Feedback

Reviewer BFS Home Warranty Ratings Industry Average Ratings
Average # of Reviews Average Score Average # of Reviews Average Score
Yelp 11
1.5 375
1.2
BBB 4
2.0 956
2.0

BFS Home Warranty reviews

BFS Home Warranty has received and maintained an A rating from the Better Business Bureau, but the company is not BBB accredited. It currently has a 2-star rating based on an average of four customer reviews.

Here’s what several customers had to say about the home warranty service.

Jenny Z. on July 9, 2018, said:

My AC had been taken care of after replacing the fan’s motor. Thanks Tom, and also thanks Sarah from the corporate office. My AC would not have been fixed without both of your help and support!

On January 1, 2018, Jeannette from Clearwater, FL, wrote:

We have been using Broward Factory Service for over 15 years and they have always been very helpful whenever we have a problem!! Great customer service And technicians!! The Clearwater office is the one that we deal with!

Our top-rated alternatives to BFS Home Warranty

Unfortunately, if your primary residence or rental property isn’t located in Texas, Arizona, Florida, or Nevada, your home will not be eligible for a BFS Home Warranty. Below, we’ve listed three alternative home warranty providers that are some of the best in the country.

Frequently asked questions about BFS Home Warranty

Why do I need a home warranty?

Your home’s major systems and appliances are bound to fail at some point during their lifetime. If this occurs during the timeframe in which you own the home they are in, you can incur costly repair and replacement fees. A BFS Home Warranty helps you avoid these costs and relieves you from the headache of finding a qualified service contractor.

Can I purchase a BFS Home Warranty if I’m selling my home?

Yes. In fact, buying a home warranty while your house is on the market may increase the value of the home, decrease its time on the market, and keep major household appliances in working order.

Is a BHS Home Warranty plan renewable?

Yes, coverage is renewable after 12 months. Terms of coverage and pricing may vary, so read your contract to determine what renewing your plan looks like.

How do I file a service claim with BFS Home Warranty?

There are two ways to file a claim for service with BFS Home Warranty:

  • Call (800)-237-9910
  • File a claim via the online customer portal

While the customer portal is available 24/7, customer service representatives are only available by phone during working hours.

How soon after calling BFS can I expect to receive service?

BHS Home Warranty has 18 local service centers in the four states it services, meaning that company-employed technicians are typically able to arrive the next day. In emergency situations, service is guaranteed and work is performed within 24 hours.

If the appliance can’t be fixed, can BHS Home Warranty replace it?

Yes, if your system or appliance cannot be fixed, your Broward home warranty will replace it. Terms and conditions from BHS Home Warranty outline details for replacements.

Should I buy a home warranty with BFS Home Warranty?

Yes, with a BFS warranty, you’ll have full protection from day one of coverage, protect yourself from unexpected repair costs and replacements, and have peace of mind as you move in. The company also offers an annual A/C tune-up from BFS technicians.

Final thoughts

House Method gives BFS Home Warranty 3.45 out of 5 stars. Its limited nationwide availability makes it difficult to recommend to all consumers, but it still provides adequate coverage at some of the most affordable pricing in the home warranty industry.

BFS Home Warranty is a great option for you if…

  • you live in Florida, Texas, Arizona, or Nevada.
  • you prefer to pay a low service fee (or no service fee at all).

BFS Home Warranty may not be the best option if…

  • you want coverage for basic systems and appliances.
  • you want 24/7 customer service and claims support.

Methodology

At House Method, transparency and trust are our most important values for the reader. That’s why we took the time to create an objective rating system and score each home warranty provider according to our methodology. Our team spent hours on the phone speaking to representatives from each home warranty company to get information right from the source.

Our rating system involves a weighted, 100-point scale that scores home warranty companies on plans offered, coverage, state availability, cost, trustworthiness, customer service, and unique benefits.

For more details, check out our affiliate disclosure and rating methodology.

Company information

  • Company name: Broward Factory Service (BFS) Home Warranty
  • Company type: Private
  • CEO: Crockett Herd, President
  • Founding date: 1973
  • Years in business: 47 years
  • Telephone: 800-237-9910
  • Address: 3500 N. 28th Terrace
  • State/province: Hollywood, FL
  • Postal code: 33020
  • State availability: 4 states
  • Service fee: $55
  • BBB rating: A
  • Number of BBB complaints closed within last 3 years: 19

Every person and every home needs the plan that’s right for them. Check out some of our other expert reviews to get all the information you need to find the right home warranty for you. Remember, each of these companies gives a free quote.

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