Amazon Home Warranty Review 2020

By Natalie Yerger

Amazon Home Warranty has been providing home warranty coverage to customers for just under a decade, but the company has more than 50 years of collective industry experience. Offering three plans to fit the needs of any homeowner, Amazon Home Warranty has a network of more than 10,000 certified and insured technicians, reasonable pricing, and optional add-on coverage.

To help you determine if Amazon Home Warranty is right fit for you, House Method created this Amazon Home Warranty review that discusses plans, details about coverage length, pricing, and an analysis of how the company stacks up against other top-rated home warranty providers. Keep reading to learn more.

Best for add-ons

  • 3 plans + optional add-ons
  • Provides customers with one month free of coverage
  • Has a network of more than 10,000 licensed technicians
  • $29–$46 per month

Pros and cons of Amazon Home Warranty

Compare the advantages and disadvantages of Amazon Home Warranty below:

Pros Cons
Provides customers with one month free when signing up for coverage Doesn’t let you choose your own technician
Charges a standard $75 service call fee Doesn’t provide online chat services
Offers generous coverage caps on major systems and appliances

Amazon Home Warranty plans, coverage, and cost

Amazon Home Warranty offers three home warranty packages: the Essential Appliances Plan, the Combo Plan, and the Major Systems Plan at an average of $29–$46 per month, or $349–$549 per year. Optional coverage for items like pools, stand alone freezers, roof leaks, second refrigerators, and septic systems is also available.

The Essential Appliances Plan covers a short list of basic appliances, the Major Systems Plan covers your home’s essential systems, and the Combo Plan covers everything that the Essential Appliances and Major Systems plans cover, along with seven additional appliances. Each plan covers wear and tear, repairs, and replacements for covered appliances or systems.

Essential Appliances Plan

  • Dishwasher
  • Refrigerator (with ice maker)
  • Clothes dryer
  • Freezer
  • Trash compactor
  • Oven/range/stove/cooktop
  • Clothes washer
  • Microwave ovens

Major Systems Plan

  • Central air conditioning
  • Central heating system
  • Plumbing (includes stoppages)
  • Electrical system
  • Hot water heater
  • Ductwork
  • Jetted bathtub
  • Garage door openers

Combo Plan

  • Dishwasher
  • Refrigerator (with ice maker)
  • Clothes dryer
  • Freezer
  • Trash compactor
  • Oven/range/stove/cooktop
  • Clothes washer
  • Microwave ovens
  • Instant hot water dispenser
  • Garbage disposal
  • Attic fan
  • Ceiling fan
  • Bathroom exhaust fan
  • Door bell
  • Kitchen fan/exhaust hood
  • Central air conditioning
  • Central heating system
  • Plumbing (includes stoppages)
  • Electrical system
  • Hot water heater
  • Ductwork
  • Jetted bathtub
  • Garage door openers

Note: Amazon Home Warranty prices will vary by location and the plan chosen. Contact Amazon Home Warranty for a personalized quote or fill out the form on their website for an instant quote.

Amazon Home Warranty charges a service fee of $75, which is standard in the home warranty industry. A service fee is charged per service call. You may request service as many times as needed during the term of your contract.

Coverage length

Amazon Home Warranty allows its customers to choose between an annual warranty contract and a monthly warranty contract. This flexibility provides potential customers with customization over how their home is covered and is one of the company’s key differentiators. Also, if you invest in a single payment plan with Amazon Home Warranty, your first month of service is given to you for free.

Coverage limits

Amazon Home Warranty’s sample contract, which is available online, lists coverage caps for various systems and appliances. For example, the Amazon Home Warranty sample contract states that the company will pay no more than $2,500 per contract term for access, diagnosis, repair, and replacement of the A/C system. For the majority of other items in the contract, like the electrical system, roof leaks, and plumbing, the coverage cap is $500.

See if your state is covered by Amazon Home Warranty

AlaskaHawaiiAlabamaArkansasArizonaCaliforniaColoradoConnecticutDelawareFloridaGeorgiaIowaIdahoIllinoisIndianaKansasKentuckyLouisianaMassachusettsMarylandMaineMichiganMinnesotaMissouriMississippiMontanaNorth CarolinaNorth DakotaNebraskaNew HampshireNew JerseyNew MexicoNevadaNew YorkOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVirginiaVermontWashingtonWisconsinWest VirginiaWyomingDistrict of Columbia
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What to expect with Amazon Home Warranty

Amazon Home Warranty customers can file a claim 24 hours a day, seven days a week. They have an online portal for customers and realtors that provides access to an Account Center where claims can be submitted and monitored.

To submit a claim, customers can:

Once the claim has been submitted, Amazon Home Warranty will contact a service contractor within 48 hours. The contractor will then contact the customer directly to schedule a convenient appointment during normal business hours. In emergency situations, expedited scheduling is available at the discretion of Amazon Home Warranty. Note: customers may be required to pay an additional fee for emergency scheduling.

Amazon Home Warranty home warranty reviews

Amazon Home Warranty is among the highest-rated companies in the home warranty industry. Their A+ Better Business Bureau rating, BBB accreditation, and positive record on trusted review websites like ConsumerAffairs.com, TrustPilot.com, and many others are evidence of this.

Customers John and Belinda Smith of Richmond, V.A., wrote, “Amazon Home Warranty provides the best peace of mind. The service is always prompt and the service providers that come out to my home are always very professional.

John Ancona of Holly Hills, C.O., said, “Amazon Home Warranty is a VERY good service. Excellent response times whenever I needed anything.

FInally, James Moss of Allentown, P.A. recognized the company’s standout value and customer service, saying, “Amazon Home Warranty’s Combo Plan is the best value I have seen in home warranty. I had another company before and the difference in service is like night and day. I am so happy with AHW’s service.

Amazon Home Warranty ratings

The Better Business Bureau (BBB) gives Amazon Home Warranty an A+ rating, which is the highest rating possible and one of the highest we’ve seen among the home warranty companies we’ve reviewed. Amazon Home Warranty is also BBB accredited and has a 4.5-star average rating among 244 customer reviews. Amazon Home Warranty has resolved 37 customer complaints as of October 2019, proving that the company is responsive.

Consumers Advocate gives Amazon Home Warranty a 3.5 out of 5 rating, otherwise known as “very good” on the site. They note that Amazon Home Warranty’s greatest strength is thorough coverage, including a basic list of items and rare items, like wine coolers. They also recognize that the Amazon Home Warranty contractor base is large and mention the 24/7 claims service and positive customer reviews.

Compare Amazon Home Warranty to the competition

Looking at other home warranty companies on the Internet, you’ll find that home warranty plans often appear similar on the surface but differ in details, like coverage caps, monthly costs, service fees, and customer service. If you want to compare Amazon Home Warranty plans to other providers, these are the alternative home warranty companies we recommend.

Best customizable plans

  • 4 plans + add-ons and the option to build your own plan
  • Customers can choose the service fee they want to pay
  • Provides generous coverage caps
  • $50–$55 per month
Editor's Choice

  • 2 plans available + optional add-ons
  • Has over 10 years of industry experience
  • 90-day repair guarantee
  • $36–$44 per month

Final thoughts

House Method gave Amazon Home Warranty a score of 4.2 stars out of 5. Not only can you receive comprehensive coverage, you’ll also receive 24/7 customer service, affordable prices, and one month free when signing up for a plan.

Amazon Home Warranty may be a good option if… 

  • you want a standard service fee of $75.
  • you want coverage for unique items.
  • you want generous coverage caps on major systems and appliances.

Amazon Home Warranty may not be your first choice if… 

  • you want to choose your own service contractor.
  • you live in California, Florida, Hawaii, Iowa, New Mexico, New York, Oklahoma, or Washington

Frequently asked questions about Amazon Home Warranty

What is covered by Amazon Home Warranty?

Amazon Home Warranty has three home warranty plans:

  • System Plan covers home systems, like electrical and plumbing.
  • Appliance Plan covers appliances, including microwaves, refrigerators, and clothes washers/dryers.
  • Combo Plan covers both home systems and appliances covered under the two aforementioned plans in addition to seven more appliances.

Optional add-ons are also available and include protection for a pool and spa, a second refrigerator, septic systems, roof leaks, and more.

How much does Amazon Home Warranty cost?

The cost of a home warranty will vary depending on where you live and the plan you choose. The average monthly cost for an Amazon Home Warranty plan is $29–$46.

Does Amazon Home Warranty require an inspection?

No, a home inspection is not required for an Amazon Home Warranty contract. You can get a free quote on the Amazon Home Warranty website, regardless of your home’s age or the age of your systems and appliances. However, keep in mind that a home inspection may be useful to document the condition of your home’s systems and appliances at the time the contract goes into effect, as many home warranties don’t cover pre-existing conditions.

Is an Amazon Home Warranty plan worth it?

A plan from Amazon Home Warranty is worthwhile if you’re a homeowner who’s interested in protecting your home’s major systems and appliances. The company has excellent customer reviews, flexible coverage terms and payment options customers can choose from, plenty of industry experience, and a broad network of insured and licensed technicians.

When does my coverage with Amazon Home Warranty start?

Coverage begins 30 days after payment and expires 12 months from the beginning of the coverage period. 

Can I purchase an Amazon Home Warranty for a rental property?

Yes, you can purchase an Amazon Home Warranty whether the property is your personal residence or a rental property.

Can I purchase an Amazon Home Warranty for a property that I don’t own?

According to the company’s website, you can purchase coverage for a property you don’t own. Contact an Amazon Home Warranty sales representative at 1-844-243-6341 to learn more.

What is the service fee for Amazon Home Warranty?

Amazon Home Warranty charges a $75 service fee call. Customers are responsible for paying this fee, and the fee may be higher if expedited services for an emergency are requested.

Will old appliances and systems in my home be eligible for coverage?

Yes, your home warranty coverage should apply to the system, appliance, or unit regardless of its age. As long as the system or appliance is in good working condition on the effective date of your plan, it should be eligible for protection.

Methodology

At House Method, transparency and trust are our most important values for the reader. That’s why we took the time to create an objective rating system and score each home warranty provider according to our methodology. Our team spent hours on the phone speaking to representatives from each home warranty company to get information right from the source.

Our rating system involves a weighted, 100-point scale that scores home warranty companies on plans offered, coverage, state availability, cost, trustworthiness, customer service, and unique benefits.

For more details, check out our affiliate disclosure and rating methodology.

Company information

  • Company name: Amazon Home Warranty
  • CEO: Patrick C. Bateman, President
  • Years in business: 10
  • Telephone: (888)-934-0001
  • Address: 20 S 3rd Street, Suite 210
  • City/State: Columbus, OH
  • Zip code: 43215-4206
  • BBB rating: A+

 

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