Blue Ribbon Home Warranty Review

First and foremost, note that Blue Ribbon does business only in Colorado.

Blue Ribbon offers three coverage levels plus additional add-ons. A Silver plan covers most systems and appliances, Gold adds central AC to the list, and Platinum offers a maintenance plan and your choice of three additional items.

Price – $$$

Blue Ribbon offers a single-family home warranty and a condo or townhouse home warranty.

Single Family home plans start at the Silver level for $345 for 14 months. Gold coverage is $445, and Platinum coverage is $775. Coverage for condos and townhomes tends to be around $100 less than the single-family plan at every coverage level.

You may choose to pay for 14 months or two years of service in one lump sum or monthly installments. If you pay in one lump sum, you can save between $20 and $100 (depending on your level of service).

Coverage

Silver Gold Platinum Additional items
Heating system Heating system Heating system Sub-zero refrigerator
Ductwork Ductwork Ductwork Double oven
Plumbing system Plumbing system Plumbing system Gas fireplace
Water heater Water heater Water heater Well
Built-in whirlpool tub Built-in whirlpool tub Built-in whirlpool tub Septic tank
Sump pump Sump pump Sump pump Sewage ejector pump
Electrical system Electrical system Electrical system Pool
Garage door opener Garage door opener Garage door opener Hot tub
Central vacuum Central vacuum Central vacuum Pool & hot tub combo
Doorbell (wired) Doorbell (wired) Doorbell (wired) Roof leaks
Kitchen & bathroom exhaust fans Kitchen & bathroom exhaust fans Kitchen & bathroom exhaust fans
Refrigerator Refrigerator Refrigerator
Oven/Range Oven/Range Oven/Range
Dishwasher Dishwasher Dishwasher
Built-in microwave Built-in microwave Built-in microwave
Garbage disposal Garbage disposal Garbage disposal
Trash compactor Trash compactor Trash compactor
Washer Washer
Dryer Dryer
Central A/C, evaporative cooler, heat pump or whole house fan Central A/C, evaporative cooler, heat pump or whole house fan
Blue Ribbon premier upgrade
Maintenance plan
2nd garage door opener
Three items from additional items menu

Service fee

Blue Ribbon prefers to call their service fee a “copay,” and charges a nonrefundable $55 fee for any service visit.

Claims process

You can file a claim with Blue Ribbon by calling their hotline 24 hours a day, seven days a week. Once your claim is approved, they will schedule an appointment with one of their approved technicians within 24 hours. If they don’t have an approved technician available, you’re allowed to find your own service professional.

You can then invoice Blue Ribbon for the cost of the service minus the $55 copay. All repairs completed by Blue Ribbon service professionals are under additional warranty for 30 days. If the appliance or service fails after 30 days, you will be required to pay an additional $55 copay for a second repair or replacement.

Coverage length

After your plan kicks in, Blue Ribbon’s coverage actually lasts 14 months, as opposed to the usual 12-month contract duration. Their coverage will automatically renew unless you decide to cancel. If you pay for coverage but never have to use it for three years, your fourth year of coverage will be free.

Coverage exclusions

Blue Ribbon reserves the right to exclude coverage if your appliance or system is not properly maintained or installed. However, they offer a home help section on their website to assist you with issues that aren’t covered by the company—this includes a home systems annual maintenance checklist, maintenance information and servicing tips, basic troubleshooting, average repair and replacements costs, and a link to Colorado’s official website regarding energy management and efficiency.

Blue Ribbon customer reviews

There are Blue Ribbon reviews across several websites and this provider is one of the few home warranty companies that consistently responds to their reviews on all platforms. The BBB lists this review from a customer named Paul:

“My furnace motor stopped working on a weekend. I called and left a message for the on-call rep. They responded quickly and set up a service contractor to look at my furnace the following Tuesday (busy season for HVAC people). They were able to repair my furnace that day and paperwork was handled by the Blue Ribbon people. I appreciate the quick response and professionalism of the warranty people as well as the service people they sent.”

Better Business Bureau rating

The BBB gives Blue Ribbon an A+ rating based on the following factors:

  • Number of complaints filed with BBB against the business
  • The size of the business
  • If complaints have been filed, whether in BBB’s opinion the business appropriately responded to them
  • If complaints have been filed, whether in BBB’s opinion the business resolved the complaints in a timely manner to the customer’s satisfaction
  • If complaints have been filed, whether in BBB’s opinion the business made a good faith effort to resolve complaints, even if the customer was not satisfied with the resolution
  • If complaints have been filed, whether in BBB’s opinion the business failed to resolve the underlying cause(s) of a pattern of complaints
  • The age of resolved complaints—older resolved complaints have less of an impact on the rating than newer complaints

In addition to an A+ rating, Blue Ribbon is a BBB-accredited business.

Consumers Advocate review

Consumers Advocate gives Blue Ribbon a 7.1/10. They explain that Blue Ribbon has consumer-friendly policies and has an unusually high reputation in the home warranty industry. Additionally, “It is one of the very few home warranty companies that has more positive ratings than negative ones.”

If you want to read more Blue Ribbon reviews, look online for customer testimonials.

Years in business

Blue Ribbon was founded in 1985. They have been in business for 32 years.

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